[Resolved]  IFB Industries — Pathetic AMC Service by IFB

From: Ramani.N.V ( Regional Manager - West )
Sent: Tuesday, October 21, 2008 11:08 AM
To: [protected]@ifbglobal.com
Cc: padma ramani [[protected]@rediffmail.com]
Subject: RE: Complaints on IFB W.M

HEAD,
SERVICE/AMC,
IFB

COMPLAINT ON IFB SENATOR WASHING MACHINE

REF: COMPLIANT NO.2294732 DT 14 10 08

I refer to my message of 19th Oct’08. Regret that there is no response and not even an acknowledgement from your end.

Though the mechanics came and attended on 19th & 20th Oct’08, the compliant is yet to be resolved and the Washing Machine is not doing its job, thus putting us into lot of hardship and inconvenience. I give below the sequence of events.

• 13th Oct ’08 – The Washing Machine stops working.

• 14th Oct’08 - Day 1 – Compliant lodged in the morning hrs. with IFB Helpline. Late evening a mechanic by name Babu comes and inspects the machine and finds that the motor and V belt are defective and need replacement.

• 19th Oct ’08 - Day 6 – After innumerous calls, another mechanic by name Ashish comes with a new motor and V belt. On checking the machine, he finds that the OE motor is okay. Replaces only the V belt and goes away. After the mechanic left, when clothes were put on the machine, it was observed that the machine was not working well.

• 20th Oct ’08 - Day 7 – Repeat compliant is reported to Elite Services (IFB’s Franchise at Mumbai). After day long follow up, a mechanic comes home at 9.30 PM, he did something and said there was loose connection and that the machine will work alright from now on. We tried to wash clothes and found once again that the machine is not either washing or drying.

• 21th Oct’08 - Day 8 – Once again repeat compliant is lodged with Mr Michael of Elite Services.

We do not really know who is handling the Customer Care affairs at your Service Franchise Elite Services. Every time we give a ring to them, different persons attend the calls and make us to narrate the whole story again & again. I tried to talk to Mr Wasin whom I understand is the Proprietor of Elite Services. He never comes on the line and he asks somebody else to attend the calls and give some vague replies.

From the above, it can be observed that we have been taken for a good ride for almost 8 days by both IFB & its Service Franchise. There seems to be no responsibility or accountability either at IFB or at Elite services to redress the consumers compliant. You are once again requested to look into the matter and revert back to me immediately on the plan of action you propose to take to rectify the defect in the Washing Machine which is covered by your AMC.

NV Ramani

________________________________________
From: Ramani.N.V ( Regional Manager - West )
Sent: Sunday, October 19, 2008 11:34 AM
To: [protected]@ifbglobal.com
Cc: padma ramani [[protected]@rediffmail.com]
Subject: Complaints on IFB W/M

HEAD,
SERVICE/AMC,
IFB

I am residing at Mumbai (Bandra west). I have a IFB washing m/c (Model: Senator Sr.No:21993) which is covered under your AMC.There was a problem on the m/c and a complaint was lodged on 14.10.08. Complaint Ref: 2294732 .

On 14th evening, your service person came, inspected the m/c and said that the motor has to be replaced and that he would bring and fit the new motor soon.

It is now 6 days since the complaint was made and nothing really has happened. I and my family is put to a lot of hardship and inconvenience.I am simply appalled at the way your customer care is responding to our numerous calls. Every time we have to brief the case history and we are being asked to contact 101 persons to get the complaint attended. To put it simply, your customer care people are playing " Shuttlecock" with us.

I am sure your company has some benchmarks/norms on service delivery to the customers and by any standards the service delivery being rendered to me will be nowhere near your norms.

I hope you will look into the complaint more seriously and have it resolved immediately without further loss of time.

I now await your response and confirmation on the action being taken.

Yours Sincerely,
N V Ramani
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Aug 14, 2020
Complaint marked as Resolved 
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IFB/Senator washing m/c — Not washing/drying

HEAD,
SERVICE/AMC,
IFB

COMPLAINT ON IFB SENATOR WASHING MACHINE

REF: COMPLIANT NO.2294732 DT 14 10 08

I refer to my message of 19th Oct’08. Regret that there is no response and not even an acknowledgement from your end.

Though the mechanics came and attended on 19th & 20th Oct’08, the compliant is yet to be resolved and the Washing Machine is not doing its job, thus putting us into lot of hardship and inconvenience. I give below the sequence of events.

• 13th Oct ’08 – The Washing Machine stops working.

• 14th Oct’08 - Day 1 – Compliant lodged in the morning hrs. with IFB Helpline. Late evening a mechanic by name Babu comes and inspects the machine and finds that the motor and V belt are defective and need replacement.

• 19th Oct ’08 - Day 6 – After innumerous calls, another mechanic by name Ashish comes with a new motor and V belt. On checking the machine, he finds that the OE motor is okay. Replaces only the V belt and goes away. After the mechanic left, when clothes were put on the machine, it was observed that the machine was not working well.

• 20th Oct ’08 - Day 7 – Repeat compliant is reported to Elite Services (IFB’s Franchise at Mumbai). After day long follow up, a mechanic comes home at 9.30 PM, he did something and said there was loose connection and that the machine will work alright from now on. We tried to wash clothes and found once again that the machine is not either washing or drying.

• 21th Oct’08 - Day 8 – Once again repeat compliant is lodged with Mr Michael of Elite Services.

We do not really know who is handling the Customer Care affairs at your Service Franchise Elite Services. Every time we give a ring to them, different persons attend the calls and make us to narrate the whole story again & again. I tried to talk to Mr Wasin whom I understand is the Proprietor of Elite Services. He never comes on the line and he asks somebody else to attend the calls and give some vague replies.

From the above, it can be observed that we have been taken for a good ride for almost 8 days by both IFB & its Service Franchise. There seems to be no responsibility or accountability either at IFB or at Elite services to redress the consumers compliant. You are once again requested to look into the matter and revert back to me immediately on the plan of action you propose to take to rectify the defect in the Washing Machine which is covered by your AMC.

NV Ramani

________________________________________
From: Ramani.N.V ( Regional Manager - West )
Sent: Sunday, October 19, 2008 11:34 AM
To: [protected]@ifbglobal.com
Cc: padma ramani [[protected]@rediffmail.com]
Subject: Complaints on IFB W/M

HEAD,
SERVICE/AMC,
IFB

I am residing at Mumbai (Bandra west). I have a IFB washing m/c (Model: Senator Sr.No:21993) which is covered under your AMC.There was a problem on the m/c and a complaint was lodged on 14.10.08. Complaint Ref: 2294732 .

On 14th evening, your service person came, inspected the m/c and said that the motor has to be replaced and that he would bring and fit the new motor soon.

It is now 6 days since the complaint was made and nothing really has happened. I and my family is put to a lot of hardship and inconvenience.I am simply appalled at the way your customer care is responding to our numerous calls. Every time we have to brief the case history and we are being asked to contact 101 persons to get the complaint attended. To put it simply, your customer care people are playing " Shuttlecock" with us.

I am sure your company has some benchmarks/norms on service delivery to the customers and by any standards the service delivery being rendered to me will be nowhere near your norms.

I hope you will look into the complaint more seriously and have it resolved immediately without further loss of time.

I now await your response and confirmation on the action being taken.

Yours Sincerely,
N V Ramani
IFB not only supplies substandard products, but does not let you complain on their website and if you call their customer service they keep giving you nos of different people who have no clue about handling complaints / customer service. This includes people like Ms Monika, Mr. Barman, Mr. Amrinder etc... we have been running from pillar to post for the past 20 days to get a damaged IFB Dryer replaced and it has still not happened.

Someone needs to get the top management of this company aware of how shoddily their people work.

I am sure they have no repeat customers.


Regards,




Shantanu Saha
Cell : +91-[protected]
[protected]@therecruiters.net
www.therecruiters.net
i too have made a complaint of my ifb washing machine 11/2 months back and repeatedly phoned at the customer care and reminded them but no one has attended to my complaint pankaj arora
We have similar experience. Some guys from ANTEK Services (authorozed by IFB) came andconvinced us pay them (Rs 7000+) for repairing the washing machine (which involved replacement of the drum) and a maintenance contract. Their repair work was not satisfactory, the machine continued to malfunction. After repeated complaints a technician used to come and have the same story repeated. We have decided to take this matter to the consumer court and also the studying the possibility of making a criminal complaint-- of cheating us, making us false promises, etc.
I suspect their service agents ANTEK is a bogus company.
IFB at its worst.

I have spoken to the Mumbai Service head and to the Area franchisee head and agreed to pay AMC. Now I am following up for the last 15 days to have the AMC cheque collected. No one is coming.

As for the service, it is downright lousy. None of the service personnel are trained and do not know how
to repair any machine. I have not only faced problems with a new machine but have had problems all along.

The best advice - DO NOT BUY ANY IFB PRODUCT EVER AND PLEASE INFORM EVERYONE YOU KNOW ABOUT THE PROBLEMS.
Model No.25SC1
Customer Code 1524628
I am using 25SC1 model of microwave for two & half years. I have taken AMC for the oven for two years w.ef. 18.07.2008. This is my first complaint. The switches of the oven are not working well. I lodged a complaint in your Customer Service Office at Lucknow. vide Complaint No.2731958 As usual, after a great persuassion, the technician came to see the oven and declared that switches were working fine and were in order.The fact is we make 3/4 attepmts for pressing the switch. But as per your technician everything is all right. Kindly get checked the oven from a skilled technician. Please record my complaint and provide suitable remedy.
Dear Mr Mitesh Jain


kindly hear the case how my dish washer was handled by your franchisee & your Luke warm response.


On 24/7/2009 i complained to your call centre with the brief description of problem (problem description :dish washer programme was hanged &not responding from rinse on wards.)


Mr ravi from delete services(IFB Franchisee) came to attend the problem on25/07/2009 &simply changed the PCB &started demanding Rs 2650/.when i asked him to make m/c alright &take the money then he said no &took the money, he left by start m/c &said if there is any problem pl callme. when M/c was not responding the programme & the same problem was persisting so i called him up but he did not responded &said will come tomorrow.

so i have Question for you.1) how your man /technician can leave the site without attending the machine ?2) why he force fully charged the money from a lady without attending to machine.?3)how he has taken our PCB as it was not IFB property at all.

Pl reply

Mr Ravi of delite services reported on 28/07/2009 &fail to resolve the problem, he doubted leak &, so he said you need to replace the salt tank, i will bring tomorrow .he failed to report on next day i.e (29/07/2009) on sending the reminder he reported with tank at my place on 30/07/2009 he tried to fix tha tank but he was not aware of fitting the tank so he came along with some senior person on 1/8/2009.but leakage was not stopping even after changing the salt tank, so i checked the old tank &it was intact hence there is no need to change the tank . i did not allow them to change the tank & my old tank along with gasket was re fixed.(here i have Question :how can u put rookies on the job &do experiment with our machine ?pl reply .

There after Mr jain you were roped in to resolve the problem &you said you are deputing senior engineer to fix the problem .after lot of request &persuasion Mr monty reported on 12 /08/2009..i explain him what all was done with the machine .He exam in the machine

&fix the hole in ss cover near filter at bottom by applying M-seal &machine was run after dry out of M-seal &machine is running. still my machine is in open condition &supporting leg is also broken while handling it .what is the quality of your machine plate that in 4 years it developed multiple holes& leaked pl explain.???so pl reply:how you will address this in one week time.upon failure if this if any action is initiated then you will be responsible for the same &it will be at your sole cost and risk.

why your franchisee charged Rs 2650 for the PCB when he was not knowledgeable ?

in the past I.e 12/10/2007 same PCB was replaced &charged Rs2800 /at the same time senior man was required to attend the problem . it appears that you are a fleet o[censored]nprofessional people simply cheating with the customer to rope them in annual maintenance contract scheme.


your franchisee had interest in selling his item to us like, washing powder, water filter &other accessories.


Bina vyas.([protected])
These are completely true facts, actually all these culture of IFB & its Ancillary Services departments should be exposed in local and national level Daily news papers like Times, Express, Mid-Day, DNA etc.so that many people will come to know about these day light cheating and will bycot their products. These type of consumer movement shall be supported by legal agency.
I totaly agree with all the customers. the service is worst. And i suggest everyone not to buy ifb products

nirali shah

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