[Resolved]  IFB Industries — Deficiency of service in surviving IFB washing Machine under AMC

Address:

Chennai, Tamil Nadu

My IFB Supremo washing Machine has been under the Company's Annual Maintenance Contract from the date of Purchase. The current ICR No. 23695 dated 29.8.2009 valid for the period 22.9.2010 to 21.09.2011. The machine keeps braking down frequently. In last one month alone it has broken down more that five times and each time I have to register a complaint and the technicians who attend to the problem do not seem to have much knowledge about servicing the washing machine. The machine makes a very loud noise when it goes into spinning for drying the clothes. When this process starts the whole machine jumps and the tube connecting the water inlet and the drum gets disconnected and water starts leaking.
on 27th November when the technician attended to the problem for the fifth time in the last 30 days, they disconnected the water pipe to one of the inlets chambers. When I question them on this they said it was an extra pipe and tied it up into knots and left it there. Though they have been saying they will get the wiring changed for the last few years they have not done so and we have received shocks from the machines a few time. Direct complaints to the company over phone and in writing has not evoked any response.

I have once again complained to IFB on 27th November 2010 that after their servicing of the machine for five time in a row as usual it has broken down midway through the first wash itself. I have attached two photos of the insides of the machine taken on 28thth Nov. 2010. . I have a few more.