IFB Industries — Frequent Damage to Door of Senorita Plus

I have a washing machine that is close to 6 years old. I haven't had a problem with it till about 2 years back when an ignorant non technical person from IFB's authorised dealer- M/s CLASSIC Enterprises , Perambur came and opened it. Ever since that I have been having serious problems with the door . It gets broken . To replace it costs close to Rs.1,200 and I have done it at least 4 times now. Latest was on 27th August 2013. After much calling and threatening etc, they sent a so called senior technician Mr. Madhu, who decided to use the old latch from the earlier damaged frame. Yesterday while my wife tried to open the machine the latch broke. To get to the bottom of this frequent failure I checked it up and opened the door frame. Saw that the plastic on 1 side of the latch had broken. It is so flimsy it is a surprise that it lasted as long as it did. This is becoming a recurring loss of money / time and other resultant losses in addition to not being able to wash clothes. Since we are a working couple the pressure is all the more on us. My Customer Id is 658215 and my latest complaint reference is 10814573 dated 10 September 2013. I was asked to speak to Vinod the area manager , who seems to be very stuck up in his attitude and manner of speech. He is very argumentative which is totally unbecoming of any customer service professional. He always has a point to prove and teach a customer....wonder who selected him and why he is in that position !! shocking lack of empathy towards a customer. Look forward to your assistance in resolving this issue. I suspect that the company / the dealer is using spurious spare parts that are flimsy in order to make money and are deploying untrained raw hands to rip off gullible customers.