[Resolved]  IFB Industries — Manufacturing Defect-Replace/Repair

Address:Bhiwani, Haryana

Dear Sir/Madam
I purchased a ifb top loading washing M/C aw 7233 in oct 2011 from company authorized dealer M/S bhagwati electronics bhiwani..since its installation it was not working properly. In nov. 2011 it was replaced. But in the new replaced M/C also has problem. This M/C removes the hook & bukels from trouser/Skirts since its installation in this regard complaints were made many a times,every time a mechanic/Engg visits & assure this will not happen next time but in vain. Now buzzer is not working & M/C is making noise while spinning. Complaints were made on customer-care as per detail given below

date complaint no

21/09/2012 . 10115821,
25/09/[protected]
26/09/[protected]
18/10/[protected]
20/10/[protected]

in this matter I posted e-mails on 23/09/12 , 25/09/12 , 26/09/12, 27/09/12 in response to these complaints M/C was inspected by local service engg. On 28/09/12 & he replied M/C is dead. On 29/09/12, service engg. Carried the M/C to service center & returned it on 04/10/12 with remarks that it is repaired, but at that time buzzer was not working ,service engg. Assured it will be replaced shortly.

I once again contacted haryana office karnal on 15/10/12 & since than I am contacting but only assurance was given but nothing done.

Since 17/10/12, I have been contacting mr. Mathur (rsm chandigarh) on his mobile no [protected] & through e-mail for 15 times but except standard answer he is looking into the matter & it will be replaced/Repaired very shortly but nothing has been done till today & we are facing the same problems as before in M/C like

1.It removes the hook & bukels.

2. It is making noise while spinning.

3. Buzzer is not working.

I would like to share due to design problem in the m/c, m/c removes the hook & bukels from trouser/skirts the company has recall this model from its showroom & stopped new production.

Hence my problem can be solved only by replacing my m/c with new model.

Thanks

with regards

Rajeev Sardana
24-A,Jagat Colony Bhiwani,(Haryana)
[protected]
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Mar 20, 2017
Complaint marked as Resolved 
Verified Support
Nov 06, 2012
IFB Industries Customer Care's response
Dear Sir,

We regret the inconvenience caused to you.

We have escalated your concern and will attend to it immediately.

Assuring you the best of our services.


Regards,
IFB customer care
Verified Support
Dec 01, 2012
IFB Industries Customer Care's response
Dear Sir,

Hope your concern has been resolved and you are satisfied.

In future for any concerns, you can call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com

Assuring you the best of our services.

Regards,
IFB customer care
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    IFB Industries Phone
    +91 88 5376 9434
    +91 33 3048 9299
    1 860 425 5678
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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