Dear Sir/Madam
I purchased a ifb top loading washing M/C aw 7233 in oct 2011 from company authorized dealer M/S bhagwati electronics bhiwani..since its installation it was not working properly. In nov. 2011 it was replaced. But in the new replaced M/C also has problem. This M/C removes the hook & bukels from trouser/Skirts since its installation in this regard complaints were made many a times,every time a mechanic/Engg visits & assure this will not happen next time but in vain. Now buzzer is not working & M/C is making noise while spinning. Complaints were made on customer-care as per detail given below
date complaint no
21/09/2012 . 10115821,
25/09/[protected]
26/09/[protected]
18/10/[protected]
20/10/[protected]
in this matter I posted e-mails on 23/09/12 , 25/09/12 , 26/09/12, 27/09/12 in response to these complaints M/C was inspected by local service engg. On 28/09/12 & he replied M/C is dead. On 29/09/12, service engg. Carried the M/C to service center & returned it on 04/10/12 with remarks that it is repaired, but at that time buzzer was not working ,service engg. Assured it will be replaced shortly.
I once again contacted haryana office karnal on 15/10/12 & since than I am contacting but only assurance was given but nothing done.
Since 17/10/12, I have been contacting mr. Mathur (rsm chandigarh) on his mobile no [protected] & through e-mail for 15 times but except standard answer he is looking into the matter & it will be replaced/Repaired very shortly but nothing has been done till today & we are facing the same problems as before in M/C like
1.It removes the hook & bukels.
2. It is making noise while spinning.
3. Buzzer is not working.
I would like to share due to design problem in the m/c, m/c removes the hook & bukels from trouser/skirts the company has recall this model from its showroom & stopped new production.
Hence my problem can be solved only by replacing my m/c with new model.
Thanks
with regards
Rajeev Sardana
24-A,Jagat Colony Bhiwani,(Haryana)
[protected]
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