[Resolved]  IFB - Maxidry 550 — POOR SERVICE QUALITY

IFB / MaxiDry — no response to service

With regards to MaxiDry, I have made a complaint on 19th of May 2009 (ID[protected] which was finally attended on 20th August 2009.

The tech concluded after checking that the bush needs to be replaced and confirmed to come the next day to change.

Next day people from IFB calls saying that the dryer needs to be taken to the workshop for replacing the part.

They collected the dryer on 21st August 2009 promising to return in 2days.

I STILL HAVEN'T GO T MY DRYER BACK.

I also registered a complaint on the 14th of September (ID[protected]

No response from you whatsoever.

My predicament clearly implies you are not in control of the situation. It is very sad, that in this day and age your service, even when the product is in warranty is atrociously poor.

Pls look into this matter effectively, and would also like to hear the measures you have taken to right this wrong.

I was a proud owner of IFB appliances(I even own an IFB washing machine) until i faced the above situation.
Sir,

I hope you are in receipt of my mail dated Mon, Sep 21, 2009 at 11:13 AM.

I also called your customer service seeking to sort out this matter.

The customer service promised to call back with some clarity later in the day and kept their promise.

They called and held a conference call with the people who had taken my dryer for part replacement.

The man verified my name and phone number and said hell will get back to me in 10minutes. Acknowledging this conversation the customer service further reiterated that the service manager will sort out the issue.

Later I get a call from the service department and she tells me I would get the dryer in 3 days time. I refuse to accept it at ask her in turn ‘do you know when the dryer was taken from me’ for which she claims she doesn’t.

I then ask her to return my dryer and take it when the part is available.

She discusses with someone and comes on line and tells me, that they would send it in the morning.

Now the morning has passed and the day is ending and I still do not have my dryer.

I don’t know how to express my frustrations, I’m totally, totally frustrated, there is not even a reply or an acknowledgement from you either.

God help me

IFB MAXIDRYER — NO RESPONSE

consumer no 2611084.i bought a IFB dryer on12.12.2010.it is got repair two times besides its shame as its newone (who knows).I complain the customercare on 15.02.2011. they are not responding properly.but they proudly says 4years warranty .why couldn't they produce goodone half of its warranty? so very poor quality and poor response.