[Resolved]  IFB / Microwave — Poor Service and false commitment

IFB MICROWAVE — Within 10 sec MW stoped functioning

1st MW had dent. replacement given and is not working at all.
within 10 sec. stopped functioning

I got IFB microwave oven model 17PM1S with my HP Desktop computer, in gift hamper-B scheme in the month of July08.This oven is not working from day 1, I have given an e-mail to IFB customer care, he replied to resolve my problem as earliest but no response after that and no any service engineer came to rectify the problem.
Please help me.
Regards
Santosh Kumar Gupta
JR-159
Hindalco colony, Renukoot
Distt:Sonebhadra
Pin-231217
Mob.[protected]
Ph.[protected]

Dear Customer Executive Head,

I bought IFB 17 PG 1S Microwave, Serial No- IFB 2508/01/11788 on 17th June 2008. Nobody had came for the demonstration of the product till date. And from day 1 one haulling sound was coming through it, then I had lodge a complain against the same Complain No- 2367058, Dated:- 31.10.08 at 11.35 a.m & I got the commitment to resolve my problem with in 48 hrs. After 15-20 days of lodging the complain, one mechanic came with wrong part called Megatone and it doesn’t fit in to our product. Then after 1 week another mechanic came with right part, but he was not knowing who to fit it. And again we called up cutomer care today in the morning they said nobody had informed them for the same.
Is this your way to serve the customers. You was so promising when we purchase the microwave from you & now you are not responding to our quires. In short, IFB is not at all a reliable brand to use. If you want your customers to be a regular customer, kingly get the servicing done at the earliest.

Regards,
Jainander Kamboj
H.No. 284, Sec- 17
Faridabad- 121002
Haryana
Mob:- [protected]
Ph:[protected], 4046521

I R. MALA PONDICHERRY, BOUGHT IFB MICRO OWEN [ 20PGS2S SERIAL NO.2507/10/02074 ] DATE OF PURCHASE06.02.2008 WARRANTY PERIOD ONE YEAR UPTO 05.02.2009 NOW MICRO OWEN IS NOT WORKING BECAUSE OF POOR SEVICE I REGISTERED MY COMPLIANT AT IFB MICRO OWEN REPAIR AND SERVICE NUMBER[protected] ON 22.01.2009 AND THEY GIVE ME A TICKET NO 2643896 . SO FOR THERE IS NO RESPONSE THOSE WHO READING THIS COMPLAINT KINDLY CHECK THE THE SERVICE FACILITY AND TRY TO BUY IFB MICRO OWEN AFTER PUR CHASE YOU WILL FEEL THAT THERE IS NO RESPONSIBLE ANSWER
. THANKING YOU
R, MALA

I HAD PURCHASED MICROWAVE MODEL 20SC2 BEARING SERIAL NO. 01578 FROM M/S SANGAM JYOTI, 65 JOHNSTONGANJ, ALLAHABAD VIDE THEIR CASH MEMO NO. 1 / 33 DATED 10.11.2008.
UNDER DEEPAWALI SCHEME THEY WERE SUPPOSED TO DELIVER US ( WHICH THEY PROMISED ALSO ) (A) MICROWAVE UTENSILS (B) REEBOK TRACK SUIT (C) REEBOK SHOES.
I REGRET TO INFORM YOU THAT THE COMMITMENT HAS NOT BEEN FULFILLED TILL DATE.
YOUR HONORABLE DISTRIBUTOR IS NOT AT ALL BOTHERED TO HEAR A WORD EVEN.
I AM SORRY TO SAY THAT I CAN NOT WAIT ANY MORE FOR THESE ITEMS & SHALL KNOCK THE DOOR OF CONSUMER FORUM, WHICH PLEASE NOTE, IF THE MATTER IS NOT SOLVED WITHIN 08 DAYS.
IT IS VERY UNFORTUNATE FROM YOUR & YOUR DISTRIBUTOR PART ALSO. IT ULTIMATELY REFLECTS THE IMAGE OF WORLD RENOWNED COMPANY.

I HAD PURCHASED MICROWAVE MODEL 20SC2 BEARING SERIAL NO. 01578 FROM M/S SANGAM JYOTI, 65 JOHNSTONGANJ, ALLAHABAD VIDE THEIR CASH MEMO NO. 1 / 33 DATED 10.11.2008.
UNDER DEEPAWALI SCHEME THEY WERE SUPPOSED TO DELIVER US ( WHICH THEY PROMISED ALSO ) (A) MICROWAVE UTENSILS (B) REEBOK TRACK SUIT (C) REEBOK SHOES.
I REGRET TO INFORM YOU THAT THE COMMITMENT HAS NOT BEEN FULFILLED TILL DATE.
YOUR HONORABLE DISTRIBUTOR IS NOT AT ALL BOTHERED TO HEAR A WORD EVEN.
I AM SORRY TO SAY THAT I CAN NOT WAIT ANY MORE FOR THESE ITEMS & SHALL KNOCK THE DOOR OF CONSUMER FORUM, WHICH PLEASE NOTE, IF THE MATTER IS NOT SOLVED WITHIN 08 DAYS.
IT IS VERY UNFORTUNATE FROM YOUR & YOUR DISTRIBUTOR PART ALSO. IT ULTIMATELY REFLECTS THE IMAGE OF WORLD RENOWNED COMPANY.

I HAD PURCHASED MICROWAVE MODEL 20SC2 BEARING SERIAL NO. 01578 FROM M/S SANGAM JYOTI, 65 JOHNSTONGANJ, ALLAHABAD VIDE THEIR CASH MEMO NO. 1 / 33 DATED 10.11.2008.
UNDER DEEPAWALI SCHEME THEY WERE SUPPOSED TO DELIVER US ( WHICH THEY PROMISED ALSO ) (A) MICROWAVE UTENSILS (B) REEBOK TRACK SUIT (C) REEBOK SHOES.
I REGRET TO INFORM YOU THAT THE COMMITMENT HAS NOT BEEN FULFILLED TILL DATE.
YOUR HONORABLE DISTRIBUTOR IS NOT AT ALL BOTHERED TO HEAR A WORD EVEN.
I AM SORRY TO SAY THAT I CAN NOT WAIT ANY MORE FOR THESE ITEMS & SHALL KNOCK THE DOOR OF CONSUMER FORUM, WHICH PLEASE NOTE, IF THE MATTER IS NOT SOLVED WITHIN 08 DAYS.
IT IS VERY UNFORTUNATE FROM YOUR & YOUR DISTRIBUTOR PART ALSO. IT ULTIMATELY REFLECTS THE IMAGE OF WORLD RENOWNED COMPANY.

IFB / Microwave — Microwave not working at first use

IFB Microwave 30SC1 was gifted to my father by Small savings Department, min. of Finance. we were not using the same for a conciderable period. My father gifted it to me. When i first time plugin the microwave i found it is not working. I lodged a complaint to the company. They have advised me that the PCB of the microwave is out of order and have to incur Rs.2500/- to get it reactified.

I HAD PURCHASED MICROWAVE MODEL 20SC2 BEARING SERIAL NO. 01578 FROM M/S SANGAM JYOTI, 65 JOHNSTONGANJ, ALLAHABAD VIDE THEIR CASH MEMO NO. 1 / 33 DATED 10.11.2008.
UNDER DEEPAWALI SCHEME THEY WERE SUPPOSED TO DELIVER US ( WHICH THEY PROMISED ALSO ) (A) MICROWAVE UTENSILS (B) REEBOK TRACK SUIT (C) REEBOK SHOES.
I REGRET TO INFORM YOU THAT THE COMMITMENT HAS NOT BEEN FULFILLED TILL DATE.
YOUR HONORABLE DISTRIBUTOR IS NOT AT ALL BOTHERED TO HEAR A WORD EVEN.
I AM SORRY TO SAY THAT I CAN NOT WAIT ANY MORE FOR THESE ITEMS & SHALL KNOCK THE DOOR OF CONSUMER FORUM, WHICH PLEASE NOTE, IF THE MATTER IS NOT SOLVED WITHIN 08 DAYS.
IT IS VERY UNFORTUNATE FROM YOUR & YOUR DISTRIBUTOR PART ALSO. IT ULTIMATELY REFLECTS THE IMAGE OF WORLD RENOWNED COMPANY

FEELING EXTREEMLY SORRY TO STATE THAT COMPANY IS NOT AT ALL BOTHERED TO LISTEN THE VOICE.
I HAVE GOT NO OPTION BUT TO TAKE LEAGEL ACTION NOW.

I PURCHASED 30SC2 LAST YEAR. IT GOT UNOPERATIONAL SUDDENLY. FOOD GOT WASTED. THEY ARE NOT BOTHERING TO COME AND REPAIR AFTER COMPLAIN BEING DONE.

IFB MICROWAVE — Not working & Poor Service

Our microwave oven got spoilt about 6 months ago. We were asked to contact customer care and the routed the complaint to an outsourced agency.
- After 4 weeks of followup a technician finally came home. Not only was he rude but he was not happy that we asked for his ID card either. He opened the oven and said a part was to be replaced and he will come in 24 hours.
- The 24 hours ended up in 3 weeks. He finally came and to beat it with the wrong part. He again went and appeared after 1 week and replaced the part.
- This costed us around Rs.2500.
- After using it for 4 days it again got spoilt and there was a huge spark and smoke from the oven.
- Then we again followed up and got the part replaced, this took another month, we were asked to pay again, but we did not.
- Again after a few days there were sparks and smoke, and now the machine will work only for 3 minutes. Then it needs to be put off for 10 minutes and then again it works for 3 minutes.
- It has been 2 months since we complained, no one cares.

I wish this company goes down the drain. When we call them, they say call customer care, which is an outsourced firm and they just dont care. PLEASE NEVER BUY IFB PRODUCTS IN BANGALORE, THE SERVICE IS OUTSOURCED AND RESPONSE IS EXTREMELY POOR. I finally tried to reach someone in the company, but the call never gets connected beyond the reception.

IFB, MICROWAVE — Poor service by company

I have IFB microvave model no. is 20PG2S.I faced a problem in my moicrowave related to breakin g of door spring, not working.About 2 weeks have gone but there is no satisfactory service from IFB company.Customer care executive saying that we dont have part for your microwaveb you have to wait for it.But how long should i wait for it.My complaint no. is 3146236. I have not this kind of worst service from any reputated company except IFB. I want to suggest to all potential customer of IFB THAT PLEASE DO NOT BUY IFB PRODUCT if you want to save your money.

PURCHASED 20SC1 LAST 2 YEAR. IT GOT UNOPERATIONAL SUDDENLY. FOOD GOT WASTED. THEY ARE NOT BOTHERING TO COME AND REPAIR AFTER COMPLAIN BEING DONE. ALL INNER CAVITY DAMEGED ALL THE DEALER TELL THIS NO GURENTY

Dear Customer Executive Head,

.I HAD PURCHASED MICROWAVE MODEL 30SC2 BEARING SERIAL NO. 01578 FROM M/S DEVI RADIO VIDE THEIR CASH MEMO NO. 66 / 3298 DATED 16.11.2009.
UNDER DEEPAWALI SCHEME THEY WERE SUPPOSED TO DELIVER US ( WHICH THEY PROMISED ALSO ) MICROWAVE BIG STARTER KIT .
I REGRET TO INFORM YOU THAT THE COMMITMENT HAS NOT BEEN FULFILLED TILL DATE.WHENEVER IASKED FOR THAT HE TOLD ME THAT DISTRIBUTOR IS NOT SENDING THE MICROWAVE BIG STARTER KIT .
YOUR HONORABLE DISTRIBUTOR IS NOT AT ALL BOTHERED TO HEAR A WORD EVEN.
I AM SORRY TO SAY THAT I CAN NOT WAIT ANY MORE FOR THESE ITEMS & SHALL KNOCK THE DOOR OF CONSUMER FORUM, WHICH PLEASE NOTE, IF THE MATTER IS NOT SOLVED WITHIN 15 DAYS.
IT IS VERY UNFORTUNATE FROM YOUR & YOUR DISTRIBUTOR PART ALSO. IT ULTIMATELY REFLECTS THE IMAGE OF WORLD RENOWNED COMPANY.
If you want your customers to be a regular customer, kindly get the matter solve at the earliest.

i had purchased IFB microwave on 15th october 2008 and it stopped working first on 5th feb 2010 and the complaint was registered with the call center and the complaint no given was 4113297 which ultimately got repaired after paying Rs250 for fuse and again it has failed on 27th Sept2010 and this time the call was attended after 12 days by a mechanic who gave me an estimate of Rs3000/- what a ridiculus stuff for a product of Rs12000/- see the erroneous expenses so my take on IFB is In Failures se Bachna IFB

my IFB microwave is not working from past 20days. I made a complaint at the complaint number of the IFB. the executive promised that the engg would visit within 24hours to see the problem and correct it.
the engg. did visit with the required part which costed 2500rs. He tried to replace the part. As he switched it on the microwave it started sparking. He said that he will return the next day, nd took out the part he replaced. he never returned back. Its 15days now.
Despite repetitive complaints there has been no action taken by the company.
complaint no.- 1025309
customer id- 5173998

email id- [protected]@rrfcl.com
phn- [protected]

IFB customer service is the worst service ever we have seen. My microwave oven which I had bought 3 months back, it is not working since 1 and half months. Even after several follow ups, no one is atteding the issue. Costumer care committing to call withen 24 hours, but no response. Please do the need ful to repare the product.
Prasanta
cell: [protected]
ticket no: 2601309
5808829,

IFB / Microwave — Delay in replacement

Dear Sir, Date Sept 8, 2011

We have purchased Microwave Microwave/IFB/20SC-2 on April 2, 2011. We are totally dissatisfied with your services; our microwave broke down on Aug 28, 2011 and repaired temporarily in after noon (your mechanic told us that inside wire is loose) and worked for few hours on same day in evening; and stopped working from next day morning. We called again to your service mechanic on Aug 29, 2011 & he visited our home on Sept 3, 2011 and told us that Magnetron is to be replaced. Hence our Microwave is not working from Aug 28, 2011 practically. We have made phone calls to your service center, but their behavior as well as replies is rude vogue till to day morning. We have purchased from M/s Kulkarni Brothers Dadar also informed them about behavior of M/s Elite Services. Now we request you to replace our newly purchased Microwave at earliest.

Mrs. Manali S Naik Mobile No [protected]

Really IFB machines are not reliable as their Service is very very worst. Once you brought their product, then you are in a trap