[Resolved] IFB Microwave — Delay in attending door lock problem of Microwave

[Resolved] IFB Microwave — Delay in attending door lock problem of Microwave

S Srabana Dutta from Hyderabad, Telangana

We purchased an IFB microwave 2 months back. The model number is IFB17PM1S. The door lock of the machine is not working since last week and needs to be replaced. We raised a ticket immediately. The ticket number is 2982915. We have come to know from the service manager that the lock is available; however, even after repeated calls, the lock is yet not replaced. Both me and my husband leave for office at 12.30 pm. So it is not possible for us to wait for the service man throughout the day. Can we know, how long we have to wait for this service? Was this information helpful? No (0) Yes (0)
Mar 17, 2017 Complaint marked as Resolved Verified Support Aug 07, 2015 IFB Industries Customer Care's response Dear Japleen, We regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you our best services. IFB Team.
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Comments

japleen

I have microvawe model no. 25SC1. And its door has broken.I call the technician .But he said company not provides door lock now.becouse your model is too old.and its door lock not in stock in anywhere in Punjab. I m suffering this problem till 8 months. Plz help me as soon as.to provide door lock.
My name is Sukhdeep singh
From Gurdaspur Punjab
Mobile no. [protected]

alokiran69

from Uttukkuli, Tamil Nadu

i have bought IFB microwave Model No 3OSC2 in 2011. The door lock has been broken as a result microwave is not working, the door lock needs to be replaced.