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[Resolved]  IFB / Microwave Oven 23sg1s — To verify the charges for replacement of P.C.B.

I made a complaint for repair of my Microwave Oven, Model 23SG1S of IFB Limited at Chandigarh.[protected]. I was informed that PCB is out of order and needs to be replaced. A sum of Rs. 1800 for PCB replacement and Rs. 165 as repair services has been charged from me. I wish to know whether the charges are genuine. I have not been able to find the Price List of IFB spare parts / accessories.
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Aug 14, 2020
Complaint marked as Resolved 
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I have a 30 Ltrs IFB Microwave. The turntable broke. I have been charged Rs 1460/- by the company. The cost of the microwave was Rs 7500/- approx. How can a glass breakable part be so costly? Probably they are making profits by selling spares at exorbitant prices. STAY AWAY FROM IFB
Stay away from IFB unless you want to pay more for service/spare parts than the cost of the new item. Spares are priced through the sky!
I had a similar incident, I asked for a heating element for my IFB SC2 microwave at IFB Thrissure and Ernakulam service centres, as it got damaged while transporting done by Transport Corporation of India Limited, but they refused to give me the parts saying that it is not their company policy to sell parts and they will only come and fix it so that they can make service charges. I think in a democracy like India, this type of business practice should not be permitted. They have not told me anytime that the parts will not be sold.

Regards
U K Panicker
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A service centre charged me Rs.325 for the cabinet bulb of an IFB 2304C microvave oven and it fused on the same day. I replaced it with a Philips pygmy bulb - MRP Rs.19.75!
My ifb microwave model 20pg3s touch panel is not working, when raised a compliant the service technician came and charhed me Rs 3800. Where the new microwave cost is 6500. This is so ridiculous.
IFB Service centre New Delhi guys are really looters. pls keep away from this product
IFB Industries Customer Care's response, Jul 10, 2017
Verified Support
Dear Suni,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.

Regards,
IFB APPLIANCES
Reading the above messages, I have decided never to buy any ifb product.
IFB Industries Customer Care's response, Jul 31, 2018
Verified Support
Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternalely you can write on [email protected] incase any further assistance.

Regards,
IFB APPLIANCES
IFB deliberately do not put sparr parts list on website and clever technicians make fool of both consumers and company as well.
IFB Industries Customer Care's response, Sep 6, 2018
Verified Support
Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.
Alternately you can write mail on [email protected] incase any further assistance.

Regards,
IFB APPLIANCES
IFB deliberately do not put spare parts price list on website nor their customer care tell anything about it even when consumer asks. Clever technicians, because of this, can and do make fool of both consumers and company as well.
IFB Industries Customer Care's response, Sep 6, 2018
Verified Support
Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update.
Alternately you can write mail on [email protected] incase any further assistance.

Regards,
IFB APPLIANCES
Hi
Please confirm price for door lock of IFB microwave no. 30SC2, location- Faridabad, Haryana
IFB Industries Customer Care's response, Jan 28, 2019
Verified Support
Dear Sir/Madam,

Please share with us your Complaint No., Registered Contact No. & Location. All the details are mandatory for a quick update. Alternately you can write mail on [email protected] incase any further assistance.

Regards,
IFB APPLIANCES
need to know the price of LBT (transformer) for IFB 30SC2.
Can anyone help??
I have raised complaint regarding oven touch pad . Technician came and without checking anything concluded that pcb gone bad as it is electrical appliance. Cost of pcb and touchpad will be total approx 4000+. When i argued that product cost was 10k initially and currently it is 8k, why should I pay 4000 for this. Technician routed call to their colleague and that person told me that he will come tomorrow.
I have 2 products of ifb and whenever technician came, always busy to tell us how he can loot us.for washing machine moment i told him i will buy stand and cover from market. He was like we did some crime.
IFB Industries Customer Care's response, Oct 1, 2020
Verified Support
Dear Sir/Madam,

Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. We also have a Chat option for speedy and instant support via Chat-bot at https://agentchat.ifbsupport.com/live.html. Now you can also use our “Chat with us” link available on our website https://www.ifbappliances.com/, for quick reference the link is https://cb.ifbsupport.com/ .You can also write to us at [email protected] along with your contact details and we will help resolve your issue.

Regards
IFB APPLIANCES

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