[Resolved]  IFB Microwave Oven — Horrible Service

IFB MICROWAVE-model 25PG1S — service engineer not visited

I had purchased IFB microwave through IFB website in march-09.same had delievered, but even after repeated request and mail no service engineer visited.It seems that IFB has a very poor response towards customer complaints.

IFB MICROWAVE — Pathetic complaint redressal

I had bought a IFB Microwave a couple of years back and had paid for the extended warranty this year. During the 1st week of August my Micro wave went out of order and then began my horrible experience of the customer service. I have been calling their helpline number numerous times and also have spoken to the Locak managers at Chandigarh but every time i get the same response.." We will call you back within 10-15 mins with the status" .. but that never happens.

Complaint number - 3365790

I have purchased the microwave-oven model :20SC2 booked in the exhibition at
BERHAMPUR, Dist-Ganjam, orissa. From the begining the Demo etc are given by the
under skilled employees of the local dealer "SWATI ENTERPRISES, Zanana Hospital Road,
BERHAMPUR ".Once I met your engineer who committed me to come to my house to guide
us on the use, but it was a false committment.

Now aftr the guarantee period the oven is out of order.Last three months I am not getting the service.It could not be repaired at my home.Now it is lying with the dealer for last one and half month .
The parts are not available.
This is a short of harashment/mental torture to the customers.The cost of the equipment is Rs.8000/-.It has not been used so much during the one year three months.
It is really shocking to get this type of service from a reputed company.
MAY I REQUEST YOUR CUSTOMER CARE DEPARTMENT TO LOOK IN TO THE MATTER WITH DUE IMPORTANCE .

Mrs. Mira Mohanty
Sree Swastik apartment, Bidyanath nagar
Berhampur, Dist-Ganjam, ORISSA

IFB/Microwave Oven — Problematic Machine; No Product Support

From the time I bought this microwave oven from IFB, I have been having issues. The Customer Call Center at Chennai is always busy and never reachable. Managed to reach the number accidentally during one of my trials after trying for about a year! The Service Engineer came, opened the machine and dusted it and claimed there were no issues. I took an AMC with the understanding that someone will anyway come and check after about a month due to the AMC....

Neither has anyone come so far, nor is the Call Center reachable and....

I AM CONTINUING TO HAVE THE SAME PROBLEM OF NO HEATING AND LIGHT NOT WORKING IN THE MICROWAVE!

I am logging this so that no one makes the mistake of buying IFB microwaves again. And think several times before buying any IFB product since there will be absolutely no product support from the Company.

Same thing has happened with us. The timer knob indicates digits other than time in sec. The service centre shop ( Krishna Sales Servive, Nadiad) subcontracted by IFB does not give any response.

It is really horrible exp.

OVEN LIGHT NOT WORKING.

i need plate for ifb microwave but no one is attending my call

IFB Microwave Oven — NO RESPONSE FOR REPAIR OF MICROWAVE

Dear Sir/Ma'am,

I (B L Bugade) want to logde a complaint with your company.

I have been following up with your company reresentatives over phn.on customer service#[protected] who give us mobile # of their staff, i am listing below the number whom i have contacted for the past one month

1)[protected] neeraj
2)[protected]
3)[protected]
4)[protected]
5)[protected]

Landline#'s

32583434
22948134
32233535


i have called them daily but no one has attended to my request.

I placed the first complaint# 3576254 in the last week of September 2009, for which a representative from your office arrived in my residence on 5th Oct and repaired the same.
They renewed my warranty for which i have paid Rs 1424. But in a couple of days it again got out of order, i again placed a complaint for which a representative arrived and advised us that some of the electrical parts had gone bad and would needed to be replaced.

Till then from that day i have been following up with the customer care excecutives and other representatives of the company for the same and every day i have been recieving assurances that it will be repaired the same day.

You are requested to look into this on priority and assure that it is reaired at the ealiest.

I am expecting a postive reply from your office failing which i have to adher to other measures.

Regards

B L Bugade

This seems to be a critical issue. May I ask Indian Consumer Complaint Forum to let us know what action they are planning against IFB. Suggest us if we can do something.

I entirely agree with u. For the past two months I am trying to fix the problem on the IFB micro oven, two exectutives came but failed in their service. It's horrible. I will never ever go for IFB company products. Its an useless company and shows apathy towards their customers.

I bought this fake microwave oven from IFB in July 2008. After 5 months of rare use, the box stopped working. When we lodged a complaint, this bogus company wanted me to take AMC with them. After having taken the AMC for a year, till date (5th Dec 2009), the company has not taken steps nor care to replace the motor which the technician (so called) had identified initially. Several calls to the call centre and the regional office in Chennai all went in vain. My complaint number is 1533477. Every alternate day I am following up with these guys, but no response. Having swallowed up my AMC money, this company is worse than those finance companies which had cheated its investors. I regret as to why I had to purchase this kind of bogus product. And seeing the number of complaints here, I only fear how the product could pass through quality checks and enter the consumer market. I think the company has paid enough kick backs and today recovering it through consumers like us. India is one country where this is possible. Had this happened to any one consumer in a foreign country, by this time the company would have paid dearly. It is very unfortunate for us to be ripped off by such bogus companies.

Having seen the attitude of the customer service of the company, I am damn sure that my product is not going to be repaired and I need to convince myself that I have entertained a costly beggar in my lifetime. I only wish that none of the public gets to experience like me in chosing a wrong product in the market.

PLEASE PLEASE PLEASE PLEASE PLEASE DO NOT BUY ANY IFB PRODUCTS. THIS COMPANY IS NOT RELIABLE. THEY STEAL MONEY FROM THE PUBLIC. THEIR PRODUCTS DOES NOT PROPERLY AND DIE VERY SOON. THEY NEITHER PRODUCE QUALITY PRODUCTS NOR VALUE AFTER SALES SERVICE TO ITS CUSTOMERS. I PRAY THIS COMPANY IS SEALED AND THEIR PRODUCTS ARE BANNED IN INDIA.

I have buyed a IFB micro oven and did the biggest mistake in my life the customer service is so pathetic that even a local company provides better service.
Brought in the year 2007 got AMC renewed as we normally faced problem with the oven right from day1.whenever we called Customer care center they would just provide a service no and then nobody would turn up. since my wife and me are both working we would request them to send executive after 5 or on sundays which they couldnot comply.My micro oven has shown problem around 15-20 times in a year and we have suffered heavikly with the service they provide and no one is accountable for the service they provide in delhi.

I would request if anyone can privide the contact No or email Id to contact so that my complain can be handle

Request every consumer not to buy any IFB product, worst service anybody can think about it, which is quite shameful for a so called brand like "IFB"

yes very poor service from ifb

The services provided through the frachieses of the company in Delhi are not satisfactory. The so called service executives are either not experienced, trained or they are either not able to repair it at home or they intentionally take the micrrowave at the centre for making the bill high. Without giving any prior intimation of the estimated repair cost, they come with any bill amount like 2500 to 3000, on the machine of Rs. 4900/, and whereas the machine was a purchase of within 2 years time.
We donot understand as to why the company do not repair at the site. If it is not possible then why donot give any estimate. What is wisdom to spend Rs. 2700/- on repair on an item of Rs. 4900. Which has become of depreciated value after 2 years uses.

IFB — IFB Microwave service very poor and not able to fix the problem

I have IFB microwave. I took it because of the brand name. I did not know that it's service is damm poor. Whenever I called up customer care they provide me the complain number but no one turns up for the service untill and unless I call the local service people 4-5 times. From the start I am facing issues with this oven and from starting whenever I heat something in microwave vapour comes out through the front door due to some gap in the door. After complaining for so many times a tech came and told me he cannot fix this issue and after that I called up the senior person Deepak and Premraj and they also gave me the same reason. No body turned up. I stay in Faridabad , SEctor 46, 807,sadbhawna appartment. If no one turns up after this complain then I am ging to take leagal action against this company. I will go to consumer court.

Right now I have the fourth comaplain number for your reference:-

compain number :- 3997981
cust. code 1714005

Thanks
Manuraj
[protected]

IFB Microwave Oven — no service available ...forget proper service

i live in Rajajinagar, Bangalore and I bought an IFB Microwave 10 days back.. i called up the technician to install it and fixed up a time 5 times for the same , but every time he failed to turn up ... I have wasted a lot of time on this and am frustrated about this I now am at the mercy of these technicians. i d'ont know when the machine will be installed , if at all and do not know how to contact the people who make the ovens. I STRONGLY RECOMMEND EVERY BODY NOT TO BUY IFB PRODUCTS.
I do not know i if have any other options other than waiting or writing complaints in the forum

YA I AGREE THIS MATTER
STRONGLY RECOMMEND EVERY BODY NOT TO BUY IFB PRODUCTS.

i[censored]r sarvice is so poor.no body will take ur product and not believe.
in your company.LG.SAMSUNG OVEN IS SO GOOD I CAN NOT SAY IT PURELITY AND KINDNESS.BIT I AM FOOL THEN UR PRODUCT bought .

I have purchased a conventional microwave oven on jan 2010. I lodged a complaint to firm to attend that failure. But no response from firm.

Hi this is very true that IFB provides litraly no sercvice infact a worst service that i have ever experienced from any other co. for any product for that matter.I also purchased microven in 2008 model 30SC2. It has developed some problem in 2009 itself.Since i was in AMC i lodged a compliant no4088247 dtd.31Jan 2010.Several times called to customer care and some other exutive but useless no one is bothered they r so careless towards customer. Can any one suggest how to take on this company to takkel this problem.I rate this is one of the worst and redicules servider provider co.