[Resolved] IFB Microwave Oven — Horrible Service | |
I bought a IFB Microwave oven in august 2007 and unfortuantely it got repaired in october. I raised a complaint and the company sent the executive. The executive on inspection informed that the motor is out of order and will require 3 weeks since the spare part was out of stock. Since then neither i am able to trace the executive nor any response from call centre is futile. Finally i was shocked last week that my complaint has been closed completely adn i raised a frewsh complaint Its a shame for a company like IFB to offer such a poor service to customers I am in bangalore and it will be great if someopne can provide me the top level heads number in IFB so that i can escalate this issue to tje max.... -Vaidya Was this information helpful? | |
Mar 16, 2017 Complaint marked as Resolved Verified Support May 30, 2016 IFB Industries Customer Care's response Dear Alok, Hope your issue has been resolved. In case you require further assistance, you can contact us on: BSNL & MTNL subscribers:[protected] Other subscribers:[protected] Email id: [protected]@ifbglobal.com We assure you our best services. IFB Team Verified Support Jun 16, 2016 IFB Industries Customer Care's response Dear Rinu goyal, Sincere apologies for the inconvenience caused to you. Please share your contact details so we can further assist you.Alternatively you can also write to us at [protected]@ifbglobal.com along with your contact details and we will help resolve your issue. IFB Team | |
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Comments
Ifb Microwave Oven — IFB Services
I have complained to IFB customer about my microwave not working. Nobody cares to attend. They have new excuses everytime but nobody is interested in solving problem. THis is first service experience and it is very disappointing. I have written complaint on their website also but of no use. I have a diferent and unique experiance with IFB product. I got Microwave Oven in aug, 2008. After just 3 months it stopped warming and after complaining it got fixed by replacing a fuse. Again after sometime it had the same problem and this time i had to go out of station for sometime and I planned to get it fixed after coming back. When i checked it again it worked fine. After some few months it stopped again warming, I lodged a complaint with service center and suggested them to get it fixed properly as the product was under warranty. they assuered me that the product is good and it needs fuse change. I insisted why is fuse getting worn out, there is some problem that is why fuse gets used up. They didn't listen to me and changed the fuse again.
This time again same thing happened and the product is 1 and half year old I don't use it heavily, just for warming the food that even sometimes. Warranty is expired this time. To my surprise when the customer service checked it, they told me of replacing some part worth Rs. 2000/=. I told them all story about this product why wasn't it replaced when under warranty, that time the problem was there and you were replacing fuses only. They aren't able to answer me.
If this is the problem with every IFB product then its OK I will agree IFB products are like this. If not then why was defective product sold to me and not serviced when under warranty.
Please suggest what needs to be done.
complaint No. 4279434
Tanveer
[protected]
This time again same thing happened and the product is 1 and half year old I don't use it heavily, just for warming the food that even sometimes. Warranty is expired this time. To my surprise when the customer service checked it, they told me of replacing some part worth Rs. 2000/=. I told them all story about this product why wasn't it replaced when under warranty, that time the problem was there and you were replacing fuses only. They aren't able to answer me.
If this is the problem with every IFB product then its OK I will agree IFB products are like this. If not then why was defective product sold to me and not serviced when under warranty.
Please suggest what needs to be done.
complaint No. 4279434
Tanveer
[protected]
Horrible experience with IFB,
My 25SC2 Microwave ( In Warranty) oven's Tray was not rotating . I logged the compliant on 23 march 2010. The customer care executive(IFB toll free No) told me that, they will send the engineer with in 24HR. But the engineer named Mr. Issac come only after 3 days and he told that part is not available and intend the part to IFB and he told me that plastic part under the tray was burnt, the customer should pay minimum 500 INR for that part replacement. With out any information the Service Engineer ( Mr.Issac) took the plastic part under the tray and went.!!!after 1week later I called Bangalore Service centre[protected] and talked to the In charge Mr.Niranjan and update the whole history.!! Again he sent the same engineer and he is brought some duplicate part from somewhere. he removed and opened the sealed Tray motor and fix some old gear on that and fix the motor on Owen, while he switching on smoke come out from Owen.!! fortunately I ask him to stop the all junk work and bring brand new Tray motor .
The Engineer Mr.Isaac from Bangalore service centre Did not closs the machine and still my Owen is opened condition.!!!
After this incident I discussed with my engineer friends, they told me a shocking story.
Actually this Tray motor is a Sealed combination of gear and a DC motor, any service engineer is not authorized to open this part, some times the engineer bring some old part from second hand market and fix to warranty machines !! and they will sell the original parts from IFB.
And the engineers simply tells to poor customers that, some plastic parts will not cover warranty so customer should pay some amount even if it is under warranty.!!
Today 19 April 2010 I contacted again Bangalore service centre and talked to Mr.Niranjan he gave his Manager (Mr.Michel) Number ([protected]) and ask me to contact him.!!!
Anyway I am going to contact him. and I am planning to continue this writings..
please give your suggestions for me.
Regards,
Nyjil George
[protected]
www.aagneyam.com/blog
My 25SC2 Microwave ( In Warranty) oven's Tray was not rotating . I logged the compliant on 23 march 2010. The customer care executive(IFB toll free No) told me that, they will send the engineer with in 24HR. But the engineer named Mr. Issac come only after 3 days and he told that part is not available and intend the part to IFB and he told me that plastic part under the tray was burnt, the customer should pay minimum 500 INR for that part replacement. With out any information the Service Engineer ( Mr.Issac) took the plastic part under the tray and went.!!!after 1week later I called Bangalore Service centre[protected] and talked to the In charge Mr.Niranjan and update the whole history.!! Again he sent the same engineer and he is brought some duplicate part from somewhere. he removed and opened the sealed Tray motor and fix some old gear on that and fix the motor on Owen, while he switching on smoke come out from Owen.!! fortunately I ask him to stop the all junk work and bring brand new Tray motor .
The Engineer Mr.Isaac from Bangalore service centre Did not closs the machine and still my Owen is opened condition.!!!
After this incident I discussed with my engineer friends, they told me a shocking story.
Actually this Tray motor is a Sealed combination of gear and a DC motor, any service engineer is not authorized to open this part, some times the engineer bring some old part from second hand market and fix to warranty machines !! and they will sell the original parts from IFB.
And the engineers simply tells to poor customers that, some plastic parts will not cover warranty so customer should pay some amount even if it is under warranty.!!
Today 19 April 2010 I contacted again Bangalore service centre and talked to Mr.Niranjan he gave his Manager (Mr.Michel) Number ([protected]) and ask me to contact him.!!!
Anyway I am going to contact him. and I am planning to continue this writings..
please give your suggestions for me.
Regards,
Nyjil George
[protected]
www.aagneyam.com/blog
Horrible experience with IFB,
My 25SC2 Microwave ( In Warranty) oven's Tray was not rotating . I logged the compliant on 23 march 2010. The customer care executive(IFB toll free No) told me that, they will send the engineer with in 24HR. But the engineer named Mr. Issac come only after 3 days and he told that part is not available and intend the part to IFB and he told me that plastic part under the tray was burnt, the customer should pay minimum 500 INR for that part replacement. With out any information the Service Engineer ( Mr.Issac) took the plastic part under the tray and went.!!!after 1week later I called Bangalore Service centre[protected] and talked to the In charge Mr.Niranjan and update the whole history.!! Again he sent the same engineer and he is brought some duplicate part from somewhere. he removed and opened the sealed Tray motor and fix some old gear on that and fix the motor on Owen, while he switching on smoke come out from Owen.!! fortunately I ask him to stop the all junk work and bring brand new Tray motor .
The Engineer Mr.Isaac from Bangalore service centre Did not closs the machine and still my Owen is opened condition.!!!
After this incident I discussed with my engineer friends, they told me a shocking story.
Actually this Tray motor is a Sealed combination of gear and a DC motor, any service engineer is not authorized to open this part, some times the engineer bring some old part from second hand market and fix to warranty machines !! and they will sell the original parts from IFB.
And the engineers simply tells to poor customers that, some plastic parts will not cover warranty so customer should pay some amount even if it is under warranty.!!
Today 19 April 2010 I contacted again Bangalore service centre and talked to Mr.Niranjan he gave his Manager (Mr.Michel) Number ([protected]) and ask me to contact him.!!!
Anyway I am going to contact him. and I am planning to continue this writings..
please give your suggestions for me.
Regards,
Nyjil George
[protected]
www.aagneyam.com/blog
My 25SC2 Microwave ( In Warranty) oven's Tray was not rotating . I logged the compliant on 23 march 2010. The customer care executive(IFB toll free No) told me that, they will send the engineer with in 24HR. But the engineer named Mr. Issac come only after 3 days and he told that part is not available and intend the part to IFB and he told me that plastic part under the tray was burnt, the customer should pay minimum 500 INR for that part replacement. With out any information the Service Engineer ( Mr.Issac) took the plastic part under the tray and went.!!!after 1week later I called Bangalore Service centre[protected] and talked to the In charge Mr.Niranjan and update the whole history.!! Again he sent the same engineer and he is brought some duplicate part from somewhere. he removed and opened the sealed Tray motor and fix some old gear on that and fix the motor on Owen, while he switching on smoke come out from Owen.!! fortunately I ask him to stop the all junk work and bring brand new Tray motor .
The Engineer Mr.Isaac from Bangalore service centre Did not closs the machine and still my Owen is opened condition.!!!
After this incident I discussed with my engineer friends, they told me a shocking story.
Actually this Tray motor is a Sealed combination of gear and a DC motor, any service engineer is not authorized to open this part, some times the engineer bring some old part from second hand market and fix to warranty machines !! and they will sell the original parts from IFB.
And the engineers simply tells to poor customers that, some plastic parts will not cover warranty so customer should pay some amount even if it is under warranty.!!
Today 19 April 2010 I contacted again Bangalore service centre and talked to Mr.Niranjan he gave his Manager (Mr.Michel) Number ([protected]) and ask me to contact him.!!!
Anyway I am going to contact him. and I am planning to continue this writings..
please give your suggestions for me.
Regards,
Nyjil George
[protected]
www.aagneyam.com/blog
IFB MICROWAVE — IFB MIcro oven to be repaired
My IFB Micro owen is not working for the past 4 Months. The product is in AMC, yet it has not been rectified for the past 4 months.THE COMPLAINT IS STILL PENDING WITH IFB.
The complaint number with the IFB customer care is : 4070452.
Micro oven — NON COMPLIANCE OF COMPLAINT
DEAR SIR,I HAVE REGISTERED A COMPLAINT FOR MY MICROWAVE OVEN OF SAMSUNG WITH COMPLAINT BP No.[protected], THE FIRST COMPLAINT REGISTERED THROUGH TOLL FREE NUMBER IS ON 24TH MAY 2010. TILL NOW I HAVE GIVEN NOT LESS THAN 9 COMPLAINTS. EVERY TIME THE CALL CENTER IS REPLYING THAT THE COMPLAINTS WILL BE ADDRESSED WITHIN 24WORKING HOURS, BUT UNFORTUNATELY IT IS STILL NOT BEEN ADDRESSED. PLEASE LET ME KNOW HOW TO ADDRESS THE PROBLEM.
Ifb executive plus w/m — Amc - fake maintenance charges
I got Amc executed in feb 10 but after repeated calls they turned one day but told that this machine can be repaired at there place not here . After that 2 months has been passed but no body has turned to take w.machine . Now i think Is IFB company Does exist because There Complaint Numbers Either changed or faulty . There website is too busy or not available , Now I Name This Company as INDIAN FAKE BUSINESS company. I bought a Microwave oven Last August. Some problem developed even before 1 year. It took one month for me to get it repaired. Senior Technician at Alwaye Service Center has taken my oven to their service center and returned saying that the problem was due to an insect. I am an Electronics Engineer and I wonder what a system was designed. Within one after returned same problem repeated and against my complaint no one has even looked at it even after 2 and half weeks. what a nasty service. Do IFB expect us to buy these expensive equipments and keep it in the show case.?????????
I thought this will be of a relief for a family where both husband and wife works. However, in last 2 months it was worse. really your service is worst. No response and no responsibility.
I would not allow anybody whom I know to buy this product.
I did a big blunder by buying this product
I thought this will be of a relief for a family where both husband and wife works. However, in last 2 months it was worse. really your service is worst. No response and no responsibility.
I would not allow anybody whom I know to buy this product.
I did a big blunder by buying this product
IFB Microwave Oven — Poor Service and false commitment
Poor Service and false committmentI bought IFB Microwave 2 years back from kuruvithadom agencies muvattupuzha,ernakulam kerala,. In September'08 it became non operational. I called up customer care and they gave me some ticket number twice during last 6 months. within 2 years,but somebody from the service point called me and the person is already sent for the service and am waiting for him for the last 3 days without moving from my home nad was totally messup with my daily routine ,i got the call from [protected],daily and iformed the custservice exe is on tghe way but .......??????? I am at the way where neither I get it repaired nor sell it off as there is no one to buy it. In short, IFB is not at all a reliable brand to use. i hope somebody will take care and do the things asap
Eldho Ouseph
Ph:[protected]/ [protected]/[protected]
prema and sushmita
if you are real
how much did they pay you to write favourable review
IFB is nonsense
if you are real
how much did they pay you to write favourable review
IFB is nonsense
your demostrator kailash prajapat burned my microwave boul during demostration and now your service center not atand my phone coll.
i leave in indore. i bought microwave model no.30sc2.during the demostration your demostrator mr.kailash prajapat burned my microwave bowl the cost of 350/ now he ignore me and not to attend my phone coll .
IFB is an extremely low quality product and service. I guess it spends all its money on ads...Is there somebody who is even bothered at all...
Lets all agree that this is a company with no leader.
Lets all agree that this is a company with no leader.
i have a 30 sci, ifb microwave.i complained in july 19th 2010 about it.service engineer comes agter 3 days and changes the pcb after 10 days due to non-availability of this part.grill does not work.company informed.they take it to workshop deliver it after 10 days and the grill still does not work.complaint registered at helpline again on 23/08/10 and 06/09/10 and 25/09/10.useless company and useless service.they should be penalised for harassing the customers.-dr amaravani
PLEASE DO N'T PURCHASE IFB- 20SCI MODEL MICROWAVE OVEN.
I purchased above-said model serial number 2547 on 20/10/2006 from Jindal Electronics, Mahavir Enclave, Palam, New Delhi. Within 2-3 months, the originally came out. On my third compliant (8th month), engineer took my oven to service centre to change inner body because of corrosion. Serviceability did not last for even 10 days. Again and again I compliant for oven malfunctioning. Servicing Engineer itself commented that this model is FAILURE. We face lot of difficulty in this model.
When I heard this sentence, twice I wrote email compliant to Kolkata registered office to change my oven. But nobody has responded.
Malfunctioning-complianting-servicing was prolonged. We were frustrated with Microwave (so called convection model). But my conscious didn't allow to resale or give it to KABHADI wala. So I took AMC for two years by paying Rs. 1668/- on 09/10/2008 AMC No. 90880.
We were benefited with this AMC that we did not pay on every compliant. But Malfunctioning-complianting-servicing was continued.
Finally in the month of December 2009, we have shifted to Chennai and brought this unserviceable IFB Model 20SC1 Microwave oven with us. Now it is a show-piece in our kitchen.
Thanks to IFB to sell this model and provide job to servicing engineers.
I purchased above-said model serial number 2547 on 20/10/2006 from Jindal Electronics, Mahavir Enclave, Palam, New Delhi. Within 2-3 months, the originally came out. On my third compliant (8th month), engineer took my oven to service centre to change inner body because of corrosion. Serviceability did not last for even 10 days. Again and again I compliant for oven malfunctioning. Servicing Engineer itself commented that this model is FAILURE. We face lot of difficulty in this model.
When I heard this sentence, twice I wrote email compliant to Kolkata registered office to change my oven. But nobody has responded.
Malfunctioning-complianting-servicing was prolonged. We were frustrated with Microwave (so called convection model). But my conscious didn't allow to resale or give it to KABHADI wala. So I took AMC for two years by paying Rs. 1668/- on 09/10/2008 AMC No. 90880.
We were benefited with this AMC that we did not pay on every compliant. But Malfunctioning-complianting-servicing was continued.
Finally in the month of December 2009, we have shifted to Chennai and brought this unserviceable IFB Model 20SC1 Microwave oven with us. Now it is a show-piece in our kitchen.
Thanks to IFB to sell this model and provide job to servicing engineers.
Ifb Microwave Oven — Service request
I have purchase Oven in Chennai vasanth and co on Jul2010 then i was facing Touch pad problem i register the complaint. service person came for service after one month he replaced the touch pad after 2 days that is also not working. i hope you would take necessary action.w/m — AMC
Customer care LG Electronics Ltd. This is to inform you That I have registered my self in you division by 9/11/10 for W/M AMC Request id was R10B0930238. The person who came my house reject to approve AMC Because he didn't got serial no. on W/M. I show him my purchase bill and lgservice invoice copy After that I MSG on [protected] Again customer representative called up and told I look after and revert . Till now I am still waiting of his reply. My question is:- This is a LG product and I never made it at home. At the time of service they don't want serial no.also I providing him purchase bill. Hope message is clear. Regards, Dheeraj Chawla [protected]
Its a shame for a company like IFB
we purchased IFB microwave from Surindra visions, Chandigarh on[protected] but didnot get our rice cooker (under scheme) till date[protected] which was promised to be given within 10 days. if we asked them for it, their reply is its not being supplied by the company itself. the payment has been made for the rice cooker.
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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Our Turn table has been broken and we have register the complaint for so many times then their technician cam and inspected the thing and told that you have to give the charge for the Turn table because it is Glass and it doesnot have a warranty.
We said OK we will give the charge and that is the day that techncian never turned up we have register the complaint so many times to the DLR Vijay Sales Maninagar and no one is responding we dont know what to do we are very hopless and were we have to go !
Please take the serious action against them.
Baresh Balakrishnan
[protected]
Ahmedabad