[Resolved]  IFB Microwave Oven — Horrible Service

IFB MICROWAVE — No executive response against complaint

Dear Sir,

On 14th Jan 2010 I have purchase Microwave from the Next showroom in gurgaon, but there is some problem in Microwave, the demo boy told me that they will replace the machine but i am not getting reply from the dealer and from the direct company.

I have done so many call in customer care and also so many calls to dealer of gurgaon but no response from any side.

You are requested to do something against the replacement of my new microwave worth rs.11000.00.

Regards,

Neeru Gupta

IFB MICROWAVE — Damage of the product by company service people

I have a IFB Grill microwave. It was not working so, i called their service people through their customer care.They came and said that megnatron(is a part of it) is not working, and they asked us to by a megnatron from them. we agreed, and next day they came with a new megnatron and once they fit it in the microwave it got burst. and they told us that the transfomer got damaged as the megnatron they attached is not the right one. then they fled.
After repeated call they told us that now total amout cost us is more than the microwavr cost.
Pl do the needful as it is the fault from the company people , and their wrong handling and giving us a used old megnatron.K.P.singh
A 553, Sector 19 ,noida
201301
[protected]
[protected]

BUY IFB MICROWAVE OVEN NO. 25PG1S ON 15 NOV.2010, BUT NO USE, BECAUSE THEY GIVE ME WRONG SIZE RING, USE BELOW, THE GLASS TRAY/PLATE . I COMPLAINED PERSONALLY AT CITY SERVICE CENTRE, THAY SAID, OUR BOY WILL ATTAND YOUR HOME AND IF HE SAID THE RING IS WRONG, THEN WE CAN CHANGE, I AM STILL WAITING THEIR SERVICE BOY, TILL THEN I CAN NOT USE THIS OVEN, GURUNTEE TIME PASSING, STILL NO SERVICE FROM SERVICE CENTRE LUDHIANA, COMPLAINED ON 7 JAN 11 PERSONALLY, PHONED SEVERL TIMES, SPOILED MY FAMILY WINTER VACATION FOR WAITING THAIR REPERSENTATIVE.TILL TODAY I CAN NOT USE THIS OVEN.
THEN ONLINE
COMPLAINED ON 4 FEB 11, BY USING THEIR ONLINE SYSTEM, BUT NO RESPONCE TILL TODAY 3/3/2011,
IN PUNJABI I CAN SAY :- BARI HI GHATIA COMPANY HAI IFB.

KRISHAN

training of cooking classes relating IFB microwave
contact no-[protected]

I bought IFB M/w owen on 15.12.03 and giving AMC to Noida branch. They r the real torture. On 21st March I lodged comlplaint one mechanic visited and said that a part needs tobe replaced and is not available at the moment. And now it is 10th May but the complaint is unattended. In these 52 days I have made more than 100 calls but nothing done. If they don't have parts why the hell they have made this box to befool customers. Their Kolkata/Lucknow nos. are unattended. Has this company collapsed alongwith Osama?

Dear Sir,
I want to draw your attention towards the HORRIBLE SERVICE OF IFB . I have purchased IFB Microwave Oven from M/s Sargam Electronics, Lajpat Nagar, New Delhi vide Cash Memo No.S/L-Ngr-2-659 dated 10th May' 2011. I have logded several complaints for its instalation vide registered Mobile No.[protected], but it is vrty dorry to inform that even after my repeated reminders at your service centyre no one has bothered to look into my complaint. The Microwave Oven has not yet been installed even more then one week period has been elapsed. If such poor service had been in my knowledge I would have gone for some other brand of microwave. Now I request you to guide me as to what step I should take so that my microwave oven can bae installed immediately by the Company or should I go to the consumer Court for redressal.

my complaint is not attended since the last six months and is of and on runningt and yet no one is bothered.
b.r.acharyulu

I completely agree with you. IFB has such poor customer service. Exact same thing happening to me and I regret why didn't checked the reviews before choosing IFB!

IFB/ Microwave Over — Very poor customer Service-do not buy

My suggestion: DO NOT BUY IFB PRODUCTS

My newly bought microwave stopped working within one and a half months! I registered the complaint and requested service call immediately (Complain number: 6739033, Cust. ID: 2817814).

Inspite of call center person assuring that I'll get call from service person within 24 hours I had to call back after 2 days to remind the service! Then thankfully a service person came and confirmed that it is not working because some IFB part failed and need to get that from store room. He mentioned this part collection can take 1 day to max 6 days depending on availability in the store room.

Alas!!!!! Shockingly I did not receive any call from IFB side after that day till now (a month passed). I call the customer care number almost everyday now but nothing more I've heard than that the reminder will be forwarded and take a phone number to inquire more. Everytime I called got different numbers and most of them doesn't really helpful because nobody picks up the phone.

Conclusion:
1. IFB doesn't bother to inform me(N I know it is not just me) that the part's can take more time to arrive.
2. IFB microwave has just became a showpiece at my place(which I show to people as worst one I have in my house) and my warranty days are just passing without using it.
3. Customer care is worthless, they don't have any power to do, they cant even give official email ids or transfer the call to any senior person!
4. Once a item is bought IFB doesn't bother about their customers which makes it the worst company in the competitive market!
5. IFB is cheating on customers giving fake assurance!
6. Unexpectedly unprofessional behavior received from IFB.

After purchasing withen one year mw stop working after many call mistry (they called him engineer) comes .
In the mean time guarantee period expired, he told that the magnet will replaced which is cost about the half of the cost of the microwave.
After some time the glass plate of mw was broken. I contact service centre at moradabad after one month a person come with plate costing Rs.750/- which is beyond imagination and he also demand Rs 250/- as service charge without any service in mw..After he returns I saw that the glass plate was over size.
strategy.This is totally unexpected from highly reputed company like IFB. Inspite of so many complaints, no one has came
Manoj Kumar Singhal
M-[protected]

I have purchase a ifb microwave on13 aug 2011. when i opned it i found turntable glass ray was broken.Same second i made a complaint against company.today 25 days has been passed but my complaint still pending. I CALL EVERY PERSON OF IFB BUT EVERY TIME THEY MAKE ME FOOL.
NOW I DECIDED TO FILE A APPLICATION IN CONSUMER COURT. i will not purchase ifB product again in my life...SUCH A DRASTIC SERVICE OF IFB

IFB Microwave Oven — Delivery not done

I purchased Microwave Oven from IFB Ltd. on 25th Aug.2011.TIll date 15th Sept I dont recieve my order.I chosen cash on delivery option .I contaced call center so many times they are only saying it will come or giving me nos that are not picked by concern person only on a lady called & taken details after jaise the.My order no is 191830 Model 30sc3 Qty 2,Amount Rs.19,980/-.

si, i am also having simlar probled due to some problem my micrwava is not workin at all i got my complain register by complain no-7222236 dated-22/09/11 but still waiting for any response toll free no given at sit [protected]/3900432 are not working i do not know what to do do now pl help and guide.my mobile no is-[protected]and my email is [protected]@yahoo.co.in

ifb microwaves — extremely poor careless customer service

Hi
I would like to bring to the attention of higher authorities of IFB Microwaves, the complete negligence to handle the customer complaints for over 2 months (complaint number 7090123) I had registered a complaint that the microwave is not working and had technician coming in next day to check. Upon checking he confirmed that the Magnetron is spoit and required replacement, which is covered under 3 year warranty. I was promised of service the next day and am still waiting for that I have called to follow up over 50 times only to increase my phone bill.
Every time we are given multilple numers of local call centre, local service centre, supervisor, manager etc, but nobody assists in getting this to a resolution. On request to speak to supervisor, there is a standard response that they are on another call and will call back, but never receive the call and once when i insisted and stayed online to speak to the supervisor i was transfered to a number which as expected no one picked up and i finally had to hang up. I even had people shout at me over the phone that they cant do anything and i should understand that my compliant ticket is still open.

It appears the service centre is waiting for the warranty to expire to service and charge the clients.

My IFB 23SC1 model developed some problem some 6 months back. I complained to the customer care & they decline to register the complaint stating the PIN code (642117) where I live is not in there list. Then I had send the microwave oven to a service center & they said that to repair this will cost more than Rs 5000, hence its worthwhile to go for a new one & they have some buy back policy. When contacted the IFB center in Coimbatore they said that they do not have any buy back offer for microwave ovens.Now I have decided to go for some other good brand due to this bad experience. Very sorry to note that a well reputed company like IFB is dealing with their customers in such irresponsible manner.

W.Leonit shaji
[protected]@gmail.com

Lodged a complaint on 18-10-11 nobody is attending till date inspite of giving assurance
Pkapoor [protected]

Yes this type of companies should be shut down..
Viji
Trivandrum

I, V S Jamwal agree to the above regarding horrible service being offered by the IFB for repair of Mic Wave oven at their service center situated at Dharamshala of Disstt. Kangra of Himachal Pradesh. It is complete one month today i.e. on 6th Dec after I offered my MW oven for repair. I was told that they shall be reverting back within three days about the status of my oven but after waiting for about 15 days I contacted myself on phone but the status of my oven was the same and i was given reason regarding non availability of some part and agreed to convey me within two days after repair. But today after complete one month when I rang again to about my oven firstly I was greeted by the phone attendent(she) with the remarks that "Hamein Nahein Pata Hamare Paas bahut se ovens aate hain" but later she asked me to wait for few minutes and she will ring me up to convey the status. But now it is one hr since I talked to her but nothing has been conveyed to me so far. I am feeling cheated and now onward always guide my known persons that not to buy IFB products in future.

i agree with all those who say ifb service is not only bad but worst. i gifted an oven to my wife on 26/9/09 as a wedding day gift. finally it stopped working in 11/11. on a complaint, an engnr by name sridhar visited promply and convinced me to pay rs.1300/- for AMC WHICH I PAYED THRO CHEQUE. then my ordeal with ifb has started..lodged a complaint on 12/12. have already spent more than 100 rupees calling these ppl... and that sridhar who promised action within 24 hrs has switched off his mobile. after some more days i think i will treat the oven as scrap...

Dear Sir,

25th Feb' 2011. I have purchased microwave oven from Channa Electronics in Shalimar Bagh, Delhi-88. Model - 23SC3 23LT Convention, Chassis number - 000378 I have register a complaint about microwave oven but inspite of continuous call at customer care but nothing has been done and very very poor service and very poor quality... and my First complaint number is 7966194 (Date[protected] of Sunil Katariya (MOBILE NUMBER IS [protected]) and again Second complaint number is 8126044 (Date[protected] OF Gatnajali ( Mobile number is [protected]) and Third complaint of shardha ( Mobli nummber is [protected]) and etc... and still no rply and no call back from the customer care . My warantee period is 24th-2-2012. So i request to you to take some action otherwise i will complaint in CONSUMER COURT AND NEWPAPER ALSO... SO PLEASE MIND THE CAP ...

Thank you
our's Faithfully

Ravi Wadhwa

BR-39 B SHALIMAR BAGH, NEW DELHI-88

(MOBLIE NUMBER IS [protected])