[Resolved]  IFB Senorita Dx — POOR SERVICE

IFB SENORITA DX — repeated breakout

I purchased this machine a year back, in last one year most of the key part are changed, now from last 2 month machine is repeatdly having a issue of weight ( making loud noise) and not working. I had made a complaint mant times to customer care but they revert back after 4-5 days where they say somebody will visit in 24 hours, after 5 days when engineer visits he will say this part is required which is not in stock it will take 1 week or so( knowing the fact I am in NCR, they don't have stock in NCR).
so in past 2 month my machine was fully dead for 50 days.
I tried reaching out Lucknow, Ghaziabad office but not a good response.

Need help to get this machine replaced. my machine is under warrenty and I had also paid for 4 year extended warrenty.

Ravi

IFB SENORITA DX — Money charged by IFB company person who came for installation & Demo

I bought IFB Senorita DX 5.5kg two weeks back & shop dealer told that IFB technician will come to my house for installation & demo.. They came & installed but asking money for their service.. I'm not satisfied with it.. So i want to know is it the formal procedure for them to charge money for installation.. I itself take incharge to give electrical connectons & water inlet & outlet connections... They came just to show demo but charging money for it. Is it correct or not..?????

IFB/SENORITA DX — poor service

I have bought IFB/SENORITA DX from Nelloor Home appliances Thodupuzha,Kerala on 28-august 2009.I called the service man many times for its installation.Inatead of reapeated calls and in person they have not yet consider our requirement since the date of purchase.What has to be done for using your product.Hoping that all the services will consider seriously for the customer satisfaction.

the manager name RAJA from chennai. his number is [protected]. you can contact him.