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IFB Industries

[Resolved]  IFB Washing Machine — Service Centre Not attending complaint

My IFB washing machine developed a problem about 50 days back.Complaint was registered with service centre on 22nd of October with the service centre at jammu( Complaint No 559).they promised that the service engineer will be available in a couple of days but no one has come till date.
I also approached my dealer on 3rd nov who in turn rang up the service centre and assured me that the engineer will turn up in a day but no one has turned up till date after repeated calls to the service centre and the dealer.
I was a strong supporter of IFB products and have suggested a number of people to buy its products. Keeping in view the worst service provided by this company at jammu, i appeal all the people not to buy any product of IFB if you want to keep yourself tension free.

Rajneesh, Jammu, [protected].
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Aug 14, 2020
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Comments

We had purchased the Top Loading Model AW6563 Sr. No. 80700364 on 19th Jan 2009. When your representative came to our home for a initial installation and demo, he broke the back plastic sheet of the Washing machine. His name is Gurvinder Singh. He told us that they would replace the sheet ASAP, as it was his fault when he was opening the WM for installation. I had been calling the Service center in Sec 38West, Chandigarh for this and had called number of time to Mr. Pankaj, Parveen, Paramjit Singh, Mr. Kakar. But they say the part is not available with them and they have placed the order to the company. It's very irritating to call and get the same answer every week as they say call after one week. But it now going to be 4 months with this complaint and this hasn't been resolved. We request you to please let us know by when can this be fixed as the Washing machine makes lot of noise when rinsing.

Thanks,
Sandeep
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very bad response from coimbatore service centre
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