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[Resolved]  IFB Washing Machine — Worst customer service

We purchased IFB Top loading Washing machine on 6th February 2009. The service center has not been able to install the machine for last one week. The Service center in Kalyan (W) PIN421301 is the worst ever I found. They have no proper communication nor specific schedule to attend a service call. Can IFB take a note of this and arrange to address our problem and look for closing this service center which is of no use to customers. The service people here are neither competent, nor punctual nor accommodative to customer needs at all.
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Aug 14, 2020
Complaint marked as Resolved 
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IFB has the worst customer service and the service centre is worthless. I had two washing machine( 7 kg Digital ) and Two Maxidry(6kg). Both are not functioning and everytime we register complains in the customer care, one perticular person comes for rectifying the same aftyer several follow up. Neverever he solves the complain fully and returns with the vague promise that some parts are not working . The same practice is from last 5 to six month. Currently all my washing machines are not functioning and i am completely dissatisfied and fully agree that dont buy any IFB product henceforth .
Hello, I have purchased front load 9kg washer 7kg dryer washing machine on 20.04.2013. My customer id is 3753588. I gave the first complaint on 30.01.2015 that my machine was not working. The same day a technician named Ramesh came over to our place. There was some problem in the control panel kit so he said we will get it replaced in a week. When we called after a week to the customer service they said the complaint has been closed. How could they close a complaint without even solving it?

We have given three complaints so far and had called them for like more than 10 times still this issue remains unsolved. No proper reply. They also gave me a manager's number ([protected]). His name is Umar. I called him on 20.02.2015. He said that the issue will be resolved on monday between 10am and 1pm I.e. today (23.02.2015). No reponse again. So I called him again. He said that a technician would comeby in the evening. Again hopeless. Wen I called him again he dint pick up the call. I even sent him a message but he dint reply to it. Its been 24 days, almost a month since he took the control panel but we neva got a proper response since then. We are so fed up with the so called IFB international brand. If we dont get the kit replaced soon then we will have to go to the consumer court. We need immediate response.


Complaint no 1: [protected] (30.01.2015)
Complaint no 2: [protected]
Complaint no 3: [protected] (20.02.2015)

Priyanka,
[protected].

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    IFB Industries
    Customer Care Service
    Customer satisfaction rating
    84%
    Complaints
    6209
    Pending
    0
    Resolved
    5183
    IFB Industries Phone
    +91 88 5376 9434
    1 860 425 5678
    +91 33 3048 9299
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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