[Resolved]  IFB Washing Machine — IFB washing machine are flour mill

Dear Sir,

Dealers are unable to demonstrate Washing. Hence customer don’t know how the product works, specially in case of washing machines. The machine will be delivered to you at your house with full packing. The company executive will come at your house after three day and will unpack it and then do the fitting. After that only the machine will get started. Customer will not have any clue up till than of how the washing machine works.

I have purchased IFB washing machine model Executive plus on 14/02/09. The company executive have came and done the fitting. From the day one when I have stared using the machine, the machine vibrates a lot and make a lot of noise. It sounds like flour mill rather than like washing machine. I have registered complain for it # 2778498 dated 27/02/09.
The company executive came and changed the motor but the problem is as it is. Also he recommended sending the machine to IFB work shop. The machine was taken to IFB workshop and some replacements were made. Even then the problem remains the same.
The machine still makes a lot of noise. And the sales head – Mr Rakesh and technical head – Mr Nitin Kate of IFB, Pune misbehaved with me and told me the machine is fine and nothing can be done further.
The machine is still making a lot of noise and vibrating a lot. Even some additional noise is also started coming from it after the machine is back from work shop.
I request IFB to take this defective machine back and give my money back or give the new good working machine in replacement of it. Off course I want a reliable model in replacement of it.

But they denied. Can somebody help me.