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[Resolved]  IFB Washing Machine — Poor service and No scope for Talks

Purchased IFB Washing Machine Model - Elite 5 Kg from Alfias IFB Point, Jodhpur dated 21-8-07 VIDE Bill No.- 032. The machine is in the extended warranty period dated from[protected] to[protected] as per VAT retail Invoice no.- 6533. dated[protected] of IFB Industries Ltd., at Jaipur.
Previously the machine encountered a problem with the bearings. We even asked Alfias Point (Mr. Ramzan Khan)for the contact information of your higher authorities but they refused to give any relevant information about the company senior officers, saying that they do not have any information about them. But we manage to get information from M/S Sanklecha Bro.(P ) Ltd, Jalori Gate, Jodhpur. We handed over the machine to the Service Center S. D Refrigeration, Jodhpur after making a complaint to the Jaipur office.
They even told us not to bring the Washing Machine to service center because they did not have enough space to accommodate the machine and did not have the parts in Jodhpur. We informed about this to Mr. Alok Khetiar and Mr. Deepak. Mr. Alok Khetiyar informed us that he was sending bearing from Jaipur and then it was replaced by your Jodhpur service center.

But again it encounterd a problem and started making noise from inside as if something was broken in the machine. We asked the Dealer at Alfias Point to send a technician to make a check on the machine, but he told that he is not responsible for the problem and couldn't send a technician. We again made a complaint to the jaipur Office, then, Mr. Alok Khetiyar from Jaipur(Mob - [protected] ) came to Jodhpur and checked it and told us that the noise was general. But still it seems to be wrong somewhere. And is now completely damaged. It seems that the machine sent to us was defective at the time of purchase.
Today i.e 15 JUN 2009 we again made a complain to the call center and they gave us a complaint no. - 3142149. Technicians Mr. Dharmendra and Mr. Irfan visited and checked the machine. Theyfound that the fan belt Megadyne EL 1333 was broken and top weight nut bolt were loose. Due to this broken fan belt the wiring had encountered a cut.

NOW I REQUEST YOU VERY KINDLY REPLACE THE MACHINE FORTHWITH BECAUSE I AM NEITHER IN A STATE NOR IN A MOOD TO TAKE THE BURDEN OF COMPLAINING ABOUT THE MACHINE NOW AND THEN TO YOUR RUDE AUTHORIZED DEALER AND SERVICE CENTER PERSON AT ALFIA'S IFB POINT AND S. D. REFRIGERATION RESPECTIVELY, OTHERWISE I WILL BE BOUND TO TAKE STERN ACTION AGAINST YOUR ESTEEM ORGANIZATION.

For that whatever legal expenses will be borne by us and your organization will be bound to pay.

Hope to get early response.
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Aug 14, 2020
Complaint marked as Resolved 
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Our ID - 836970 . We are from the house of Ex-Chief Minister of Tamilnadu. We have booked a complaint about non-functioning of the washing machine on the 9th of October. We have been told by the service person that the parts he brought was not suitable to rectify the defect and hence asked us to wait for two days. Later they said they have organised and coming for service on last Tuesday. But he did not come. Similarly we have been asked to wait at home twice the full day.
Now when reported to Mr Mahadevan, Manager, he is telling that the sensor is yet to be received from IFB which is out of stock.

If this is the position from the company for a spare, that too for a VIP residence, we fail to understand the policy of the management. We are confident that there cannot be such a shortage in the company for more than 15 days. We expect atleast a response for this mail with immediate effect .

24.10.2009

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