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[Resolved]  IFB Washing Machine — Door Lock Replacement

Door lock was not working, We approached to Ahmedabad Customer care. They gave Vadodara Customer care phone number[protected]. Initially it was not approachable. We could contact after several attempts. Complaint registered-- complaint no.3074039. One Mr. Laxmikant turned up. He fixed up the new door lock. We paid Rs.750/ towards service charge and cost for lock. We operated machine only once. Very next day the lock is not working. we again contacted Vadodara customer care. Initially, they did not respond. We requested to replace the part and repair the machine at their cost. Later one lady spoke to us and informed that we have to again pay for repair. She did not allow us to speak to incharge of the centre.
My complaint is that if a part replaces by company' technician does not work even for 24 Hrs, why should I pay for it again? Kindly help to get the repair done free of cost with free replacement of part.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  2 CommentsShareTweet

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We faced similar problem like this to our IFB EXECUTIVE ELITE MACHINE recently. This was serviced by IFB Chennai Service team. They charged us Rs. 1150 for the component (Lock) and service fee Rs. 340. Total Rs. 1490/-

We wanted to retain the part which is defective component by the service engineer. He refused to give us because replaced defective part should go to their factory for their R&D ? !

I don't understand why should I pay to IFB to do R&D on my cost. I suspect the problem is not in the component, it may require some kind of refixing the same in the machine. Without trying simple the service engineer replace the component and charged for the new component.

Then he said If you can take AMC for this machine you don't need to pay service fee of Rs. 340/-.
Then I reacted to them that this machine was in AMC for the last three years. You never used to change defective parts by replacing new component. You always used to replace with old components which is used by the other costomer or recovered from the old machine or other customer... !

We don't required your AMC for anymore.

I think IFB in india is not trustworthy by all means or not dependable.

IFB WASHING MACHINES - SERVICE PROVIDERS ARE NOT TRUSTWORTHY IN CHENNAI

ifb washing machines — complaint of door locked

i have logged a compliant with ifb on 6.9.2011 but till the date no one have come to attend the compliant my compliant no.709971 i have made repeated calls to they head office but they also could do any thing for compliant it is one of waste machine i have bought because in my life i will advice never go for this machine
praveen

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    IFB Industries
    Customer Care Service
    Customer satisfaction rating
    84%
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    IFB Industries Phone
    +91 88 5376 9434
    1 860 425 5678
    +91 33 3048 9299
    IFB Industries Address
    Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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