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ifb washing machines — complaint of door locked
i have logged a compliant with ifb on 6.9.2011 but till the date no one have come to attend the compliant my compliant no.709971 i have made repeated calls to they head office but they also could do any thing for compliant it is one of waste machine i have bought because in my life i will advice never go for this machinepraveen
83%
Complaints
6868
Pending
0
Resolved
5639
+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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We wanted to retain the part which is defective component by the service engineer. He refused to give us because replaced defective part should go to their factory for their R&D ? !
I don't understand why should I pay to IFB to do R&D on my cost. I suspect the problem is not in the component, it may require some kind of refixing the same in the machine. Without trying simple the service engineer replace the component and charged for the new component.
Then he said If you can take AMC for this machine you don't need to pay service fee of Rs. 340/-.
Then I reacted to them that this machine was in AMC for the last three years. You never used to change defective parts by replacing new component. You always used to replace with old components which is used by the other costomer or recovered from the old machine or other customer... !
We don't required your AMC for anymore.
I think IFB in india is not trustworthy by all means or not dependable.
IFB WASHING MACHINES - SERVICE PROVIDERS ARE NOT TRUSTWORTHY IN CHENNAI