[Resolved] IFB Washing Machine — bad service by coimbatore rep
i bought ifb washing machine senorita DX 5 kg on february 2009. with in 2 months it showed its quality and i informed vasanth & co where i purchased about its repair. then i booked a complaint in customer cell. No one came 15 days even after my complaint. That day night one man came and he just opened machine and told sir i dont have tools to repair and i dont know to solve, tmw another technician will come, he then left. But next day and for 8 days no one came. Then i went to vasanth &co on 23rd day of my complaint, i shouted there. vasanth & co manager called ifb rep and gave his mobile to me, i talked with him, but he was serious that i should not talk at that shop, so that other costomer will understand the truth. i told i[censored] r serious like this, y didnt u send anyone to rectify these 23 days. he told tomorrow morning one will come. but next day no one came. so again i called vasanth manager, he told please dont allow any rep if come then, and he told i will give u a fresh machine tomorrow.
Next day no response from vasanth and co and ur people. so finally i told vasanth manager that i will not tolerate then and i wil return machine. then imtly ifb people came and they took a long time to rectify it and it was normal then.
But my high openion on ifb couldnt be continue. We found water leakage and informed costomer service and got my ticket no 3308582 and they told with in 24 hours our people wil come and rectify. Yesterday one man called from ifb and told by 8.30pm shall i come. though it was untime i told to come and i was waiting for ur people. Imtly i told vasanth manager that i have booked a complaint and one has told night he will come, but if no one come, what shall i do? he told if anyone comes, give me a call. But as ifb standard, still no one replied me for not coming yesterday and wasted our time also no reply so far that when will they come.
Sir, i got BITTER EXPERIENCE with IFB washing machine, that with in 3 months of purchase 2 time repair and Your coimbatore peoples poor and bad service.
I[censored] want to maintain ur company standard, do needful in my matter.
Or i[censored] also will be silent and there is no remedy to me, its ok.
Because I Have to face this Punishment for choosing IFB.
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Aug 14, 2020Complaint marked as Resolved