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[Resolved]  IFB Washing Machine — bad service by coimbatore rep

sir,
i bought ifb washing machine senorita DX 5 kg on february 2009. with in 2 months it showed its quality and i informed vasanth & co where i purchased about its repair. then i booked a complaint in customer cell. No one came 15 days even after my complaint. That day night one man came and he just opened machine and told sir i dont have tools to repair and i dont know to solve, tmw another technician will come, he then left. But next day and for 8 days no one came. Then i went to vasanth &co on 23rd day of my complaint, i shouted there. vasanth & co manager called ifb rep and gave his mobile to me, i talked with him, but he was serious that i should not talk at that shop, so that other costomer will understand the truth. i told i[censored] r serious like this, y didnt u send anyone to rectify these 23 days. he told tomorrow morning one will come. but next day no one came. so again i called vasanth manager, he told please dont allow any rep if come then, and he told i will give u a fresh machine tomorrow.

Next day no response from vasanth and co and ur people. so finally i told vasanth manager that i will not tolerate then and i wil return machine. then imtly ifb people came and they took a long time to rectify it and it was normal then.

But my high openion on ifb couldnt be continue. We found water leakage and informed costomer service and got my ticket no 3308582 and they told with in 24 hours our people wil come and rectify. Yesterday one man called from ifb and told by 8.30pm shall i come. though it was untime i told to come and i was waiting for ur people. Imtly i told vasanth manager that i have booked a complaint and one has told night he will come, but if no one come, what shall i do? he told if anyone comes, give me a call. But as ifb standard, still no one replied me for not coming yesterday and wasted our time also no reply so far that when will they come.

Sir, i got BITTER EXPERIENCE with IFB washing machine, that with in 3 months of purchase 2 time repair and Your coimbatore peoples poor and bad service.

I[censored] want to maintain ur company standard, do needful in my matter.

Or i[censored] also will be silent and there is no remedy to me, its ok.

Because I Have to face this Punishment for choosing IFB.

with bitter
stephen
[protected]
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  6 CommentsShareTweet

Comments

Bad service by Chandigarh Service centre,

Dear Sir,

First of all we lodge a complaint online at 39004321 and got a complaint no. ie. 3998045 in the name of Rakesh Ahuja, HNo 3834, FF, Sector 32-D, Chd. after that we got a contact person at Chandigarh of Madam Meenu and Mr. Rajinder Kr, we are regularly contacting these persons since last 5-6 days aprox. and they committed to us today engineer will come. But still we are sorry to say that till date nobody reached our house to repair the fully automatic IFB machine for which we lodge complaint. This kind of service given by IFB people. We have bitter exp. with such a good co.and in future we take care of this also.
I agree with Mr. Stephen. I wanted a replacement for the glass turning table of my Microwave Oven Neutron Grill. I called them twice in 3 months. The latest one Customer complaint No 5055435. My customer id 2451012. Nearly 20 calls. Nothing has happened. My friends at Hyderabad also have similar complaints. IFB seems to be slackening or the responsibility of customer care is in wrong hands.
Ashok
[protected]
From
T.Ramesh, C. 393, First Floor,
Kurichi Housing Unit, Phase - II,
SIDCO (POST)
COIMBATORE 641 021.

Phone No:
[protected]: [protected]: [protected]

Sir/Madam,

I am one of the IFB Washing Machine Customer. I Purchased the IFB Washing Machine for Rs.23, 500/- on 10/08/09.(Model - WE SENORITA DX SR.NO. WT SENDX B 092743) at Bhrath Electronics, Coimbatore with ready cash.
I Purchased the IFB Washing Machine for Rs.23, 500 on 10/08/2009 with ready cash at Bharath Electronics, Coimbatore.
I would like to complaint you that from the beginning onwards the machine is having some problems (The Drum is not rotating, the switch is oftenly switched off etc., ) For that I call to the customer service But whenever I call they said that they will come tomorrow but they didn't.
So that I report to the section office and Bangalore. But the response is too bad, Again I call in the month of January For that a technician came on Ist of April and he told that the belt is not in good manner. So that I paid Rs. 600/- Even after the next day the machine is not rotating
Again I complaint for that Another Technician came in the month of May and he asked me to change the board. And he came and change the board after one month. After that the machine is functioning only three days. Once again the drum is not rotating properly. So I complaint to Bangalore section on June First week. They said after 24 Hours the technician come. But they didn't. Totally the customer care service is very bad in coimbatore city.
Response is not proper in coimbatore customer IFB Service. Only mistake I have committed is purchase(Ready Cash) of IFB washing machineBecause of this
I have many mental strain. I am totally disturbed. I Want immediate solution. Please replace this machine with new washing machine.


With Regards
T.Ramesh
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IFB customer care ---

They dont know who a customer is...
they dont know what care is ...
they dont know what a washing machine is ...

yet they claim to be the best guys --- pity

@ Coimbatore
Technician Mani, his manager Mr.Sathish and some bloody guy called Mr.Alok all are good in wiping the of their own and their managers and point fingers at others.
What IFB customer care in CBE knows is

to be RUDE and IGNORANT --

THATS IT
I also totally agree .customer care in coimbatore is the worst.I have been using my nachine in mysore for four years n dint have a single problem with the customer.It used to be the technician who called us when we registered the complain.back in cbe its the reverse, I had to call them that too keep track of the numbers as each time a new person turns up.to top it all they know is change the switch, drum, board, lock...prob they get trained with our machine,

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