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[Resolved]  IFB Washing Machine — Repair problem

All,

I bought IFB machine one year back from Delhi and since then I have been complaining to Customer call center for Noise, Banging and Rattling sounds from the machine.

The machine was in One year default Warranty period and no one attended it, thereby the one year default period expired. As a precaution I had also taken a extended warranty for next 2 years for proper service but that is of no use because no one from the Repair center or Delhi-Okhla office responds to the issues/problem raised by the consumers.

The history starts from the every beginning itself, the complaint numbers can be traced.

I am listing some of the incidents below:

Oct/Nov-07 - During one year default warranty period (before Diwali):
I called N number of times to the Call center team but no one from the Repair center contacted us.
One time a mechanic came noticed & went back saying that he will come with Spare parts but no one turned up later.
3-Jan (#[protected] Complaint raised - no visit, no solution provided.
21-Jan(#[protected] Complaint raised - mechanic visits, does some changes for testing, there is no relief, no permanent solution given.
15-Feb(#[protected] Complaint raised - no visit, no solution given.
16-Feb(as above) - spoke to Bhuvan Joshi (Manager repair center), Sachin Taneja (Site Incharge), they promise to take action, strangely no action taken.
22-Feb(#[protected] spoke to Bhuvan Joshi (Manager repair center), Sachin Taneja (Site Incharge).
They send mechanic and take the machine to repair center for 2 weeks, the machine comes back with same issue still open.
Mar'08- - As agreed with Site incharge & Manager repair center : Talking directly with both of them for N number of times, to send the mechanic for solving problem, no visit made till date (April-19, 2008).
12-April-08 - After a lot of hard work got the contact number & name of the IFB person in Okhla, N Delhi - Naresh Upadhayay.
Speak with him & he promises to look into the matter & solve, he passes the complaint to Repair center, there is a call from Repair center - but no visit from any mechanic what-so-ever.

Even the lady (on behalf of Naresh Upadhayay) did not revert back or confirmed if the issue was closed or not.

Strangely, this is the First company I have seen, which never calls back to find out if the Case opened has been closed to satisfactorily or not, whether it is the Call center or the company office, a total lackadaisical attitude.

Rs, 20, 000/- is not a small amount for anyone it is a hard earned money. I think we should go ahead to Consumer Forum and log a case against IFB.

thanks,
Nimisha
Complaint marked as Resolved Aug 14, 2020
Complaint comments  3 CommentsShareTweet

Comments

very poor service
hello
i have ifb fully automatic washing mechin my ticket no is 2210118 still now its open no one come to resolve the problem that to its in warrranty.

if IFB cont afford to give service be open to consumers, like china item.

sell and forget ... ..
it is actually correct.i bought one front load washing machine.the panthalon door always problem.one time he changed.the 2nd day it will not work.if the door was not work, the dryer also not work.i have suffered a lot.i booked a complaint in call centre.after 10days he came.i ask, he simplay the call centre just told.i ask call centre, he told 24hours he is coming.last time 11/2 monts late he came and simply charged 750Rs asking the door cost.he told one time was change that warrenty time.i rang so many times to manager.he simply no stock.last time i was shouted.he give one phone no Mrs.Priya.she is also the same answer.so many times i booked the call centre.he gave compliant no.every time the ifb servise is satisfied or not, these sms from ifb.every time i answered no.next month the warrenty period close.what i am doing
daily i call to the manager.
with
ramachandran

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