[Resolved]  IFB Washing Machine — Repair problem

All,

I bought IFB machine one year back from Delhi and since then I have been complaining to Customer call center for Noise, Banging and Rattling sounds from the machine.

The machine was in One year default Warranty period and no one attended it, thereby the one year default period expired. As a precaution I had also taken a extended warranty for next 2 years for proper service but that is of no use because no one from the Repair center or Delhi-Okhla office responds to the issues/problem raised by the consumers.

The history starts from the every beginning itself, the complaint numbers can be traced.

I am listing some of the incidents below:

Oct/Nov-07 - During one year default warranty period (before Diwali):
I called N number of times to the Call center team but no one from the Repair center contacted us.
One time a mechanic came noticed & went back saying that he will come with Spare parts but no one turned up later.
3-Jan (#[protected] Complaint raised - no visit, no solution provided.
21-Jan(#[protected] Complaint raised - mechanic visits, does some changes for testing, there is no relief, no permanent solution given.
15-Feb(#[protected] Complaint raised - no visit, no solution given.
16-Feb(as above) - spoke to Bhuvan Joshi (Manager repair center), Sachin Taneja (Site Incharge), they promise to take action, strangely no action taken.
22-Feb(#[protected] spoke to Bhuvan Joshi (Manager repair center), Sachin Taneja (Site Incharge).
They send mechanic and take the machine to repair center for 2 weeks, the machine comes back with same issue still open.
Mar'08- - As agreed with Site incharge & Manager repair center : Talking directly with both of them for N number of times, to send the mechanic for solving problem, no visit made till date (April-19, 2008).
12-April-08 - After a lot of hard work got the contact number & name of the IFB person in Okhla, N Delhi - Naresh Upadhayay.
Speak with him & he promises to look into the matter & solve, he passes the complaint to Repair center, there is a call from Repair center - but no visit from any mechanic what-so-ever.

Even the lady (on behalf of Naresh Upadhayay) did not revert back or confirmed if the issue was closed or not.

Strangely, this is the First company I have seen, which never calls back to find out if the Case opened has been closed to satisfactorily or not, whether it is the Call center or the company office, a total lackadaisical attitude.

Rs, 20, 000/- is not a small amount for anyone it is a hard earned money. I think we should go ahead to Consumer Forum and log a case against IFB.

thanks,
Nimisha