[Resolved] IFB Washing Machine — Worst situation of after sales service | |
Before a month back I bought IFB washing machine but for last two weeks it is dead. I lodged a complain through costomer care but is not attended so far. Daily 5-6 times I am reminding, but I am getting assurance that it will be attended on priority bais. The matter is also taken up with the higher official but there is no diffence in any situation. In single sentence, IFB running a very poor after sales service. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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Couple of days back when the machine was on and wa sin drying mode suddenly the machine started making a loud unusual sound. I ran up to see whats happening but within seconds the machine popped out from the stand and fell down. Luckily my wife escaped from any injury as she was standing next to the machine.
I logged a complaint for the same (complaint number 3162966) and a technician did visited my home and after opening up the complete machine he told me that it will cost me around 6000/- bugs to get the machine repaired (since its shockers, drum, heater coil and some other parts have been damaged). When i asked him that my machien is still under warranty why am i supposed to pay for any damage / fault appearing while the workign of machine but of no use. I even talked to couple of their senior persons in the company but no one is ready to accept the fact that i should get the benifit of the warranty.
Infact when i argued with the technician who visite my house he made a statement that had i purchased the IFB stand with machine (and not used my own stand which i have been using with my other machines and coolers from many many years) than all my repairs would have ben done free of costs.
Does that means the warranty of machine is valid only i[censored] buy the IFB tand too ... i couldn't found any such conditions written any where in the warranty document.
Now i'm in big messy state of what to do since the IFB technician left the machien in open state with all its parts out from the cabinet and since then its been 3 days no one else from IFB has visited us and no one is ready to help us. The only option i'm seeing is to accept what ever IFB person is saying and pay them a big amount to get my machine repaired.
I feel like being cheated and feeling like an for going for a Big brand who do not have any after sale service or costumer satisfaction / delight once their product is sold.
Can any one suggest wht to do ?