[Resolved]  IFB Washing Machine — Service centre

I am IFB customer since last 7 years. My customer code is 986876. I have an AMC contract for my IFB washing machine no - 8902.

The IFB service is worst, IFB people do not take complaints seriously. On 02 Oct I made a complain docket no 3445436 which was attended after several days. They somehow fixed the issue but the problem reappared after 10 days. We again made a complain on 21st October 09 docket no 2650417 but no one bothered to attend. We called them several times but they just igore the calls. We are now at there mercy.

Regards,
Subhashis Kundu

I Have IFB washing machine from past 3 years. Now some problem with the m/c. it is spining with high noise . can you send some one for service..

SIR/Madam

i have complained 29 oct2009 about my washing machine (Machine is in Faizabad ), the machine is not working since last one n half months..there is reoaeted complaints n follow up...but no solution..theres is only excuses..i am fed up woth this machine and wish to buty a new one..but i do not know ...what to do with this machine .
Please advise

ASHA kedia

Address 314 rikabganj kandari bazzar near manucha degree collage
FAizabad
224001
[protected]
[protected]
[protected]

I bought IFB (serana model) washing machine one week back. Nobody is reponding for my call to give demo. This is worst. I never expected this from top rated company IFB. Please help me in this regard as earliest. My contact number : [protected], tirupati.

first there is no service, and then the machine is not working properly and this machine always has some or the other problem

I used ifb total automatic front loading machine last 13 years. I want to do its servicing.
Please let me know the cost of serviceing at Pune. Nigadi Pradhikaran

sir hamari washing machine karidne ke bad abhi tak koi bhi service nahi mil raha hai
aapki compny se 12 w/m purchese kia hai


shivani
25 rangoli complex
near salimar hotel
station road
bharuch (gujrat)
mob.no. [protected]
[protected]

I Have made the complaint 6 Days back. They told the call will be attended within 24hrs. But in the past 6 days, i have repeatedly remembered them thrice.. I don't know what clock they use for these 24 hrs... I don't know why IFB is spoiling its name with its main Product Washing Machine..

Am using IFB washing mach from past 4 years. And the service is so worst. i have put an AMC and after collecting the AMC amount the service rep. didn't bother to turn back for repairing he problem in my W/M. In spite of several calls, we didn't get proper response. in fact the service rep wud ask somebody to attend the call and tell nonsense reason like he is meeting, driving bla bla, , , , never seen such a worst service provider.

Think Made a big mistake by purchasing IFB product...

I am H.Ramesh, I gave compalint on 04.01.2010 to the customer care service about my Exutive Plus model machine have running problem. But no on so far attened the same. I have been repeatly calling the customer care and Excel service station at St.Thomas Mount, Chennai.
Kindly look in to this and do the needful
Regards
H.RAMESH
[protected]

I received some time back a SMS saying the new model of IFB Elite 5kg washing machine can be bought on exchange. We have elite IFB 5kg bought on 9-5-2007 at chennai . Unfortunately we had to shift it to Ludhiana, Punjab in the month of June 2007 I had an extended warranty too. However in Ludhiana I didn't get any satisfactory service. Once they came to install it. Now we are going back to Chennai. I just want to know whether there is still an exchange offer if so for how much we can get a new one. If I give the old one here at Ludhiana will you give the new one at Chennai?

I am nirmal from chennai my friend bought a IFB washing machine in SEKAR DEPOT, VELACHERY they provide the (Damm) machine after the payment of couple of weeks.

after the next 2 weeks the DAMM MACHINE getting worse in its circuit board. We logged a complaint on both IFB customercare and SEKAR DEPOT (where we purchased)... till nobody came(After 2 weeks of complaint).

I Said its an ultimate DAMM MACHINE and the company too.

I feel more to say...in consideration of the brand i leave now();

Hello sir our washing machine was not working from last 1month i called to your service center no one is response to our call also my complaint number is 4571684. my Id number is 2329003.

I too agree on the same. We bought a IFB washing machine for Rs. 18000/-. Within 3 years we developed problems with the machine. Spinning failed half way through the washing. On repeated complaint, a person came and fixed the problem with a cost of Rs. 5000/-. Now the washing machine makes a loud noise.

In short, instead of paying such a huge amount for an IFB washing machine, it is better to buy a washing for Rs 6000/- odd, and then use and throw them once every 4-5 years.

Atleast you have a new product (and hopefully an improved one every time you get a new one), rather then paying a phenominal price for an IFB product that gives you more trouble then does good, and keeps digging into your pockets after 3-4 years and then more frequently after that.

So take this as a sincere advise and dn't buy an IFB product.

I think this is the worst service center ever. I have taken AMC service where I was forced to take it by one Mr Shiva who said that it would be much easer. But after that its nearly 5 months since I gave a complain and no one ever came or even called to check. I still have the complain numbers and that too 3 or 4 of them and still no answer. worst worst service ever...

Worst Worst Ever. Service is hopeless in Chennai don't ever get an AMC if you get that you'll never have any service done cause you've already paid for it and they will take your complain lightly. One Mr Shive had forced me to take the AMC and its 4 months since I've complained and having 3 complain numbers in hand and still no one to come or even call... the worse service .. don't ever buy IFB cause the service is just hopeless

Sheila

Hi,

I have very bad experince in IFB Washing machine.
In my machine just the switch was broken, I put a complaint with number 5060220.Service3 person came after a week of my complaint and took the total board.Now they are saying we sent the board to GOA for replacement and it will take some day.That some day becomes 2 WEEKS for me.
PLZ dont buy IFB...

MY contact details are
Pradosh
[protected]

IFB is no longer the best washing machine brand. After Bosch left, their engineering and service quality have become abysmal, so much so that all new buyers are facing problems as soon as 6 months and dumping the product within 3 years. This is a major waste of money. Advising consumers to stay away from IFB for now !

we have experienced the same attidute of IFB personnel at Goa. The mechanic sent cannot identify the make of the washing machine. The washing machine has not been set right for past three months inspite of various calls made at the call centre and local office at Goa. (shri Shailesh).

If this is the attitude for a person, who has three washing machines, one dishwasher and one dryer of all IFB makes, I feel pity on all the other IFB customers. Yesterday, after calling the call office in disgust, they once again gave me the number of Goa office and Shri Shailesh said he would ensure that the mechanic would report before 12 noon today i.e. 12th October 2010. Till the time of sending this email, the mechanic has not reported. Only God can help your Company. This is a customer of 20 odd years standing. If this could reach the General Manager of IFB or the Director or the Chairman of the Company and he could intervene, I would be grateful.

Regards,

Esteves
Solva, Raia
Goa
mobile No.[protected]

We have purchased IFB Wasing Senator 6 kg Sr.No.78941on 26/06/2010 from Reliance Digital, Nasik Maharashtra. The same is delivered on 27/10/2010 and Service Engineer came and installed on 28/10/2010 satisfactorily. Please inform / suggest the followings -

1) We heard that there are more models in 6 kg. But what we have purchased is is it Ok compare to other ?
2) Noice is more. Earlier we were using LG 6 kg. But no noice was there like PIN DROP Silence. IFB Machines are noisy ?
3) It takes 2 hrs for washing. Is there any criteria that for How many cloths it tales how much time. Pl.inform the parameters for the same
4) Inform us the service center address in Nasi Maharashtra

Awaiting for reply very soon

Regards K rishna R Dashpute
Nashik