[Resolved]  IFB Washing Machine — Service centre

My IFB front door washing machine is malfunctioning .

Contact Details:
C/o Sunil Kumar Jain
92 Balak Ram Street,
Near Clock Tower
Khatauli-251201
Distt. Muzaffarnagar
Uttar Pradesh
Mob. [protected]

I am not sure if the management of IFB follow ethics in their customer service . I bought one front loading washing machine in Dubai from Lulu hypermarket, Karama expressing my loyality to Indian products when all the best brands are available here. At that time I was given promises of service and warranty. I therefore paid and waited for the delivery. At the time of delivery, I was handed over photocopy of operating manual saying that the they had run out of stock of the manuals. Very soon I started having problems and contacted the number given . it was answered by someone without any company name and some unscrouplus people came to attend.Thereafter we were asked to contact them directly. For the last six months we have been facing various problems and this guy picks up the phone at his discretion and comes at his discretion.Today I tried reaching the dealer thru the net, but in vain.I also called Lulu hypermarket and after being shifted through four extensions, I was told that, they will talk to the dealer and call me to give me the number.All this sounds funny and IFB management are probably not aware that this is Dubai and they need to raise their standards to be selling in this market. I did not have such problems in my previous National washing maching. I am waiting for one more day before I complain to the economic department .

In my experience, IFB's service in Guwahati is the worst. I would never buy any IFB product in future and advise my friends too. I have an IFB washing machine. I never got any service from them even after tens of calls to their service centre, complains to their customer care and regional office. The worst was, one of their service person quarreled with me over phone for my complaints!

city service centre — washing machine repair

Recently my washing machine was got repair and i called just dial...they gave some washing machine repairing person name and company name with contact number.so many persons called me for same.i gave chance to city service centre which was located in anna nagar,chennai.Mr manikandan came for service and the owner name is Selvam.after three days machine got a problem again.i called them after 2 days only they will come.that day also they serviced again.but the same problem come after three days..this time they will come after a week.again i m facing the problem but the guys are not picking the phone.i paid Rs 4875 /-.last ten days i m waiting for them.i visit them office also but there is no office...i really shocked...anybody can help to solve this problem...

very worst in customer service IFB

I purchased an IFB Fully automatic Washing Machine exactly two years back. The Machine stopped working just after the Warranty period of 02 years as if it was programmed to fail. No Power and the Technician who came said that the whole Top Operational Panel need to replaced which is costing 1/3rd of the cost of the Washing Machine. I trusted the IFB brand and this is very bad on their reputation.

the service is extremely unsatisfactory and disgusting. I have given a complaint through the call centre more than a week back, I even contacted the service centre in my area where a glib talking executive told me he would send a person the next morn . The next afternoon when i visited i was again told that he would come within two hours. there has been no response so far. Like the other people on this page, I will never buy IFB appliances. The after sales service is horiible. In a market of such fierce competition one expects that service station would be up to date,

Worest in service. Outdated technology of Belt Drive and consume double the Electricity compare to DIRECT DRIVE. I have lodged complaint on 2nd Oct.2012 and the service people, not competent in getting repaired attended till 30th Oct.2012. almost 28 days but, added sounds like Goods Rail Engine(coal type). Fedup with service and issued notice to the IFB Branch office, Secunderabad (A.P.)demanding to Refund the balance One Year AMC charges along with Rs.200/-per day DHOBI charges and damages created in-convenience.
Selling the Product using the goodwill of BOSCH, German technology. The Washing Machine will not work after 4 to 5 years of purchase. This is a costly cheating. I have purchased DIGITAL 6Kg.diring 2008 from IFB Branch, Secunderabad, A.P. and continued Annual Maintenance Contract.

Dear sir,
I already got AMC for my IFB Washing machine.Even then your product is branded and reliable, unfortunately i am having some noisy and unusual vibrations.My Customer ID is 1589549.I have informed to the toll free number[protected] on 1st of this month.After 10 days only IFB Technician came and said that he is only the inspector and service engineer will come very soon.After that i went to the office in person and told the problem.The next day service engineer came and told that some spare (drum supporting element) required to fix the problem.Right now, we are not having spare and we will receive after deepavali.Till now no one came and when i called to the service engineer's mobile number, someone belongs IFB Service centre not responding properly.

In the competative world, if you are maintaining this type of approach to the end customer, your product and the branded name(fame) will come down very fast.Do not allow your company product's fame come down because of some negligence of some IFB Members.

Pls take necessary action.

Details ;
Machine Model :Senorita Dx

AMC N0: 0016348.


Regards

V.Balaji

Our IFB washing machine is not stopping taking the water even after comletion of complete cycle.kindly depute a person to repair it.

DR AVTAR SINGH
E-14, NDRI
Karnal 132001 (HARYANA)
Email:[protected]@gmail.com
Mob:[protected]

my washing machine is not working and my complaint no is 10357148. the product is very good but I had never seen such a bad after sales service in my life. I think that IFB industry should shut down and management of ifb should go to jail for cheating customers. I am thinking of buying Ifb dishwasher but in future I will never buy any Ifb product and always discurrage everybody-not to buy any ifb product i

Dear Sir,
I have purchased IFB Washing Machine last 14 years back it was running good but just one weak back there was a problem in motor.I am staying in malappuram(Kerala), iam not getting any service station their, pls inform me about the service station in Malappuram (Kerala)its urgent.
Do the needful at the earlist.

Reghu
[protected]

our IFB ellina washing machine not working.water is regularly flowing.
kindly come and service the machine .

my washing was bought in 2009 and AMC was appliled in 2011 and now my machine is producing heavy nice, please take action my moble number is [protected]

My IFB washing machine was giving abnormal jerks and sound while in operation. On behalf of IFB, AK Enterprises(Yeshwanthpur, Bangalore) service engineer attended it partially stating that the required spare part was not available and charged Rs 2700/-. Again it developed some problem and water was leaking from the bottom. Again the same man attended and charged Rs 1100/-. After his departure, when we operated the machine water was still leaking worse than previous occasion. Since more than a month I am trying to get that genleman who is promising every time that he would come and attend still he is coming...Jagadeesan, Bangalore.

I Agree with Sanjivi. May machine is not working since last two months. Despite having AMC n service. The service engg comes and leaves without doing anything. I have spoken to their Boss. on number [protected] but he says that change the machine.When asked about why you take AMC when not able to provide service then fellow misbehaves and disconnect the phone.

Is any one listening...!!! don't know what to do...can any one suggest what to do...????

MY FRONT LOADING (EXEC.PLUS) WASHING MACHINE PURCHASED IN AUG 2007 STARTED DEVELOPING PROBLEMS A FEW DAYS BACK AND ON 01 JUN 2013 IT GOT STUCK AND DID NT MOVE.THEN WE HAD TO OPEN THE INLET WITH LITLLE DIFFICULTY AND TAKE OUT THE CLOTHES. WE CONTACTED THE TOLL FREE NO & THEY SENT SOME FRANCHAISEE NEXT DAY. HE JUST SAW THE FRONT RUBBER GASKET TWISTED, OPENED THE TOP LID, PEEPED IN FOR A COUPLE OF MINUTES, THEN HE STARTED ASKING, HOW OLD IS THE MACHINE ETC AND HE STARTED EXPLAINING TO ME ABOUT THE AMC AND ITS BENEFITS AND STARTED TAKING DOWN MINE AND MACHINE DETAILS ON HIS AMC BOOK .HE WAS LEAST BOTHERED ABOUT URGENT REPAIR REQD, SINCE A LOT OF CLOTHES WERE YET LYING FOR WASHING.HE STARTED SAYING THIS PART AND THAT PART HAS TO BE CHANGED WHICH WILL COST AROUND 3550 AND THEIR PROFESSION CHGS EXTRA. MORE EVER HE WAS BENT UPON ME ACCEPTING HIS 2YR AMC ADV OF 3942, IF NOT THE COST WILL GO UP . IF THIS IS THE AFTER SALES SERVICE PROVISION OF SUCH REPUTED BRAND BY OUTSOURCING AND GIVING TO SUCH GREEDY SERVICE FRANCHAISEES, I HAVE TO GIVE A SECOND THOUGHT OF GETTING IT SERVICED OR GOFOR A NEW MACHINE WHO OFFERS EXCELLENT AFTER SALES SERVICE BY THEIR OWN PEOPLE. I ALSO MAY CAUTION MY FRIENDS AND OTHER CIRCLE IF THEY THINK OF BUYING A IFB WASHING MACHINE. IT IS A GREAT SHAME ON THE PART OF THE IFB COMPANY TO OUTSOURSE TO SUB STANDARD FRANCHAISE CO.S WHO ARE MORE INTERESTED IN FLEECING CUSTOMERS THAN DOING SERVICE. LET THE IFB CO DECIDE THEMSELVES SERIOUSLY FOR THEIR FUTURE

My IFB washing machine (Elena) is producing noise and vibrating as if it will fall while spinning. Trying to get in touch with the service center at Bhubaneswar, Odisha but in vain. I wish I had a product from a vendor who I could contact.

I purchased an ifb wm last year. I am not able toopen the door today. I tried all the phone numbers of service station but in vain. Perhaps phone numbers have changed. I stay in jaipur rajasthan. I need help.

Dear Sir,

This is regarding my complaint about the IFB washing machine. My complaint number is 11319470. My washing machine door is locked for the last 5 days. First I tried to contact on the telephone numbers given on warranty card but number were not in use. I got the number through internet and I booked a complaint on 19th August. They assured that mechanic would visit us on next day. but nobody turned up.I again called customer care they gave me a number to contact. When I called they said a person would call me shortly. But no body called me. When again I called customer care they again asked me to contact on the phone given. But again I got the reply that one of the mechanic is on leave and other would contact you. but again nobody has contacted me till now.

My costly clothes are locked inside the washing machine for the last five days. I took leave from my office to get the washing machine repaired but nobody turned up.