[Resolved]  IFB Washing Machine — very poor service

Hi,

This is my second mail that i am sending to IFB till now no person form IFB has come. The sevrice level is very bad no responce. You need to call the call center 100 times to get the job done.

Hi,
On a very bad situation, I am writing this mail. I had purchased IFB washing machine on 22-March-2009 and it has been delivered on 23-March-2009.
On 24-March-2009, morning, I got a call from IFB guy ([protected], don’t know the name) that he is planning to come home for installation. Then, I ordered IFB Stand with wheeler and Washing machine cover. In the after noon, the guy came to my home for installation and demo with empty hands. Due to power cut, the machine was not able to run. He waited for 15Min’s and left. Let me describe him, he was listing music, little talk with us and explanting the details, if we ask our self. Finally he left after 15Mins and he said that he will be back next day morning with Stand & Cover. From that day onwards, when I call him, he simply say will come in another 3 hours, afternoon, evening before 5PM, then finally says tomorrow. This conversation going until[protected] afternoon 4PM, and then when I tried to cal him from my mobile, he is picking the call. Then I made a call to customer care and informed the same with Thilagam. She has given Manager Velu’s numbers like [protected]/28530796 which are not working at all (I informed the same to customer care the same day, but not yet updated the numbers till now ). Then immediately I again called customer care and lodge a complaint 2862000 and I got another another contact number 30585162, name is Mariyam. And got the confirmation that they are going to take high priority and will resolve the issue by EOD (i.e on 26th itself). I tried nearly 5 times to that Mariyam’s number for 2 days, but strangely, no body is picking the call, even now also. From that day onwards, I am calling to customer care and they are telling will resolve the issue, some body (different people, different numbers) will call me and telling that will come tomorrow. 4 tomorrows were already left from 26th. And today, again I got a cal from Robert ([protected]) and said the same thing will come tomorrow. I don’t know why the persons are taking this much amount of time to resolve the ticket. As usual, today I made cal to customer care and informed the same, as usual they are telling that will take the higher priority and will resolve the issue. And I got one higher manager’s number named Srinivasan – [protected]… I called him, but due to his busy schedule, he didn’t pick the call and after 5 mins, I got a message a from Srinivasan that he will cal me later. So, I sent a message to him briefly about issue with ticket number.

I really fed-up with IFB Service. If IFB is talking 10 for installation, I don’t think I wont get the 2 years warranty service with proper manner. And I was trying to get the e-mail id of IFB service, straggly, IFB doen’t have any web-site or mail id for proper communication.

Really, I am thinking about my wrong step of purchasing IFB Washing machine… I am planning pass the same information to all of my friends and aware them about the IFB services.

sir, <br />
i regret to infom you that due to the poor service you will lose many old and valuable customer.I am buying you products since 20 years but this time i am very upset because of the poor service.This time i have decided not to buy any ifb products.There so much problem regarding the service that even though i have reminded them many times but still nothing has been done.<br />
i hope something will be done.<br />
<br />
Thank you, <br />
Sonia Mehra<br />
Kidar Sons LTD

To,
Mr. Mehta

Sub: - IFB WASHING MACHINE Customer Service complain no 2848310

My cmplain was regesterd on 23rd march 2009, till todays date my complain have not been attended.
I have called many a times after regester my complain, but i have not got proper response. Problem is not solved and none of your person have contacted us regarding our issues.
Now i have decided that i will take legal action regarding this matter and i want complanciate of mental and time period harresment.
Please look in this matter and take fast legal action.


Pawan Saraf
Surat (Gujarat)
[protected]

complaint no. 3341488. leakage of water. no body attended

I HAVE A 6KG DIGITAL WASHING MACHINE NOT UNDER AMC AND I HAVE NOT YET RENUED IT BECAUSE THERE IS NO POINT IN PAYING THE COMPANY FOR THE WORK THEY DONT DO.MY WATER INLET PIPE HAVE BEEN BROKEN,AND DESPITE OF MAKING THOUSANDS OF CALL TO THEIR SERVICE CENTRE THERE IS NO RESPONCE.MY LAST COMPLAINT NO. IS 7729 MADE ON 15TH SEPTEMBER 2009.I WOULD LIKE U TAKE SOME AGAINST THE COMPANY BECAUSE NOT ONLY ME BUT HUNDREDS OF CUSTOMERS ARE UNSATISFIED WITH ITS SERVICE.ONLY SELLING PRODUCTS IS THE AIM OF THE COMPANY. I THINK ITS HIGH TIME THAT IT SHOULD BE SHUT DOWN.

same has happened to me too. thousands of phone calls. no proper reply.simply delaying. 2 months are over, since i register the complaint. very poor service.

Dear Sir,


This is with regards to the purchase of the IFB washing machine on 17/03/04 ,reference no.BBY/WM/1210.

Since the purchase of this machine till to date, we have spent approximately Rs.26,000/- just for repairing ,replacing spare parts and contracts.

We also had an AMC contract from 23/9/2009 to 22/9/2011 for the same washing machine but the company does not keep track of the customer service contracts. In my absence my mother in law who is a senior citizen was asked to enter another AMC that is from 06/11/10 to 05/11/12!!

Now, my IFB washing machine is not functioning since thursday I.e.Jan 13' 2011. We lodged a complain on Friday morning , January 14,2011 . No
engineer/ service person has come. I have called the service centre 5 to 6 times but no avail. I was asked to speak to a certain Mr. Adnan from Lucky Services but to my utter shock not only was he extremely rude to me. But was also ok with the idea that I do not buy any IFB appliances in the future!
We also tried to get in touch with a senior IFB exec but was unreachable or did not answer our calls.

I am in dismay with the way consumers are treated in our country, by your company representatives.We request some urgent senior intervention into this matter , we need this machine to be attended at the earliest and also our double AMC charges paid refunded.

Jigna Chheda

Dear Sir,

I am sijukrishnan from muvattupuzha,kerala.I registered a complaint regarding my ifb elena washing machine and the complaint number is 8038309 on 10.1.12.Nobody attended the complaint till 17.1.11.The complaint was attended by the ifb customer service unit at muvattupuzha run by Mr.SANAL(Mob. no.[protected]).At first he was not ready to give onsite support.After repeated request in customer service centre ,he came to my home with an old drum in his hand for replacing the existing one.The covers of the drum were not with him and he was claiming that the drum is new but it was actually covered with soap powder and rust in some place.So i called customer care again and they gave the number of Mr.Bastin([protected]) but he was supporting Mr.Sanal.I asked him why the covers of the droms were removed earlier but he has no answer.He was even not ready to inspect the drum and instead he wea simply supporting Mr.Sanal....I can simply get it corrected in a local shop for Rs.2000 ,but i preffered genuine parts from IFB....But due to thus very poor customer support,i will never buy or recommend any IFB product in furure.

thanks+regads,

siju krishnan

it does not spin

after washing it does not spin and shows E4.I OPEN lid AGAIN n again, but no result.

washing machine digital 6 kg

door is not closing