[Resolved]  IFB Washing Machine — New washing M/c not Run after installation with in 3 days.

We purchased the new Elena Dx model 5.5 Kg washing M/c from Dealer. But It is not installed properly and it is fully automatic model- With in 3 days it is not run in cotton heavy wash mode. simply we are waiting for representative to attend the fault. Actualy when we are purchasing it they promised to give the all help but we are worried about why we are purchasing this company. please attend immediately or otherwise i will return to the new m/c to the dealer.
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Aug 14, 2020
Complaint marked as Resolved 
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I bought the IFB EXECUTIVE PLUS MACHINE on 17-jan-2008 from NEXT RETAIL SHOP #375/422, M.T.H
ROAD, AMBATTUR, CHENNAI-600053.

The time we started using the machine we are having the abnormal rotation, vibration from the machine.We are still under the warranty period but we have serviced the machine more than 10 times by whom you Directed to i MATRIX CONSULTANCY no 1/7, kalavanar colony, 4th street annanagar west
extenstion, chennai-600101.

I am really really fed up with their Service and 'customer care initiatives'
the day we logged a complaint on 3th december 2008 and It is already 4 month and it is still not rectified.
Complaint no. is 2521893

The service men’s who sent by the Manager Mr.Rajesh his mobile no [protected]
HE is not that much well versed in handling or rectifying the problem. he never turn to our call.
Whenever I make a call to Call Centre/Service Centre staff they say that it will done today... and I am
waiting for today to come. They are always ready with the excuses like Engineer is ill or we don't have
parts. These guys hardly pick the phone and I am not able to find a single contact where I can escalate
this.

By mean time i Raised a REGISTERED letter
Complained to the

1.NEXT RETAIL SHOP,
ambattur.

2.i MATRIX CONSULTANCY,
Anna nagar.

3.IFB Industries Limited,
Calcutta.

on 17-01-09 but also no Response from their side

My machine is under Unserviceable condition form the date of 03.12.08 till last month and it is without any use till now and it is totally down now.

I want to bring to ur notice the pathetic service being provided by your company.Many complaints have been logged from last 120day's days at your customer care but till date no proper resolution has been provided.
Pls get the same resolved in next 24 hours or I will be forced to go to Consumer court

If this condition persists, we are
sorry to say sir, we will have to inform oour nears, not to purchase IFB WASH
MACHINE, as far as AMbattur is concerned . Please see to it seriously .


Kindly take up the issue with the concerned and please help me get proper relief from IFB.


thanking you,

srinivasan.B
I bought the IFB EXECUTIVE PLUS MACHINE on 17-jan-2008 from NEXT RETAIL SHOP #375/422, M.T.H

ROAD, AMBATTUR, CHENNAI-600053.

The time we started using the machine we are having the abnormal rotation, vibration from the machine.We

are still under the warrenty period but we have serviced the machine more than 10 times by whom you

Directed to i MATRIX CONSULTANCY no 1/7, kalavanar colony, 4th street annanagar west

extenstion, chennai-600101.


I am really really fed up with their Service and 'customer care initiatives'
the day we logged a complaint on 3th december 2008 and It is already 4 month and it is still not rectified.

Complaint no. is 2521893

The service men’s who sent by the Manager Mr.Rajesh his mobile no [protected]
HE is not that much well versed in handling or rectifying the problem. he never turn to our call.

Whenever I make a call to Call Centre/Service Centre staff they say that it will done today... and I am

waiting for today to come. They are always ready with the excuses like Engineer is ill or we don't have

parts. These guys hardly pick the phone and I am not able to find a single contact where I can escalate

this.


By this time in between this month
i Raised a REGISTERED letter
Complained to the

1.NEXT RETAIL SHOP,
ambattur.

2.i MATRIX CONSULTANCY,
Anna nagar.

3.IFB Industries Limited,
Calcutta.

on 17-01-09 but also no Response from their side

My machine is under Unserviceable condition form the date of 03.12.08 till last month and it is without any

use till now and it is totally down now.

I want to bring to ur notice the pathetic service being provided by your company.Many complaints have been

logged from last 120day's days at your customer care but till date no proper resolution has been provided.
Pls get the same resolved in next 24 hours or I will be forced to go to Consumer court


If this condition persists, we are
sorry to say sir, we will have to inform oour nears, not to purchase IFB WASH
MACHINE, as far as AMbattur is concerned . Please see to it seriously .


Kindly take up the issue with the concerned and please help me get proper relief from IFB.
my mobile no :[protected].



thanking you,
srinivasan.B
I want to bring to ur notice the pathetic service being provided by your company.Many complaints have been logged from last 30day's days at your customer care but till date no proper resolution has been provided.
.
If this condition persists, we are sorry to say sir, we will have to inform our nears, not to purchase IFB WASH MACHINE, as far as I am concerned . Please see to it seriously.
.
Kindly take up the issue with the concerned and please help me get proper relief from IFB.
.
I have called Sharat Kumar (Chennai branch ) at mobile number [protected] / [protected], but only receiving feedback from him "No stock avalilable with us"
Also I have try contacting Siva (mobile no [protected]) but No vain
.
Complaint no. is 4179519 dated 24-Feb-2010
.
Regards
Jai Sankar M
Hi to all this [protected] is my personal number (Bhaskar) this is not sharath number, I have taken this sim 2 months back, Do not call to this number for ifb complaints, Please ignore this number...
These are bunch of cheaters and careless people! After my IFB elite 5Kg's warranty was over, I called them to fix some issues in my washing machine. They convinced me that I need to put an AMC (Annual maintenance contract) for fixing the washing machine and its cost effective. They also did the service after 1 week of begging! But the service person clearly is inexperienced and doesn't know how to fix the problem.. he fixed it incompletely and left the home without checking the machine..

Now even after spending 4200 rupees the machine is useless.. no use of calling the customer care or the IFB Ambattur manager SHAKTHI or the Engineer SANTHOSH (a small kid who doesnt know the ABCD of washing machine!!)

I am an active blogger, If this persist i will make sure to post this review in every washing machine forum to make sure people don't buy IFB machines..

Regards,
Alexander Mani
I have a smiliar experience with my machine. Just now i have the repair agent at home and he has replaced the bearing this was done already 2 months ago but of no use. It is useless service...they just want to make money out of it...just ruining the name of such a good brand. It was always my dream to buy an IFB machine...and now i think i made a mistake making this choice. I will never recommend any one to make such a choice...

I seriously regret this decision of buying it.

I hope someone from IFB is listening

Sujo Johny
[protected]@gmail.com
[protected]
Pimpri Pune

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