[Resolved]  IFB Washing Machine — Pathetic service inspite of AMC

Pathetic service inspite of AMC
I have an AMC for my IFB washing machine. I gave a complaint last month for my IFB washing machine. I was give a ticket numberand was informed that within 48 hours my call will be attended to. Today on the 30 th day and after several calls to the IFB toll free number [protected] and directly to the service centre (contact number [protected] )and they attended but they are telling spare parts has to come from Company .This is inspite of having an AMC with the Company. Please help I just don't know what to do since my wife is advised by doctor not to do washing on hand.

drayer model no MASIDRY-550, SR.NO. CD 5- 5A 00602 MAKE IFB, WATT. 2200

DRAYER DOOR BROKEN PLEASE ATTENT COMPLAIN URGENT AND REPLACE SPARE

ONTECT NUMBER MOBILE O [protected] GANPATBHAI

In Siliguri the IFB service is too poor .The mechanics & staff dont have adequate knowledge due to which customer suffers alot both financially & mentally.Even in AMC they hardly come until and unless you call them but they pressurise you to renew the AMC.Complaints are not attended promptly.THe motor of my machine was changed under AMC but after about 3 mnths. the motor had a short circuit because the washing drum was leaking and the service centre had not put the protective cover on the motor at the time of servicing and neither had checked the drum seal.Because of their negligence I had to spent RS.5200 on the new motor and my machine was kept for 4 days at their service centre.When it came back the problem of water leaking from beneath the machine still persisted.the mechanic came andtold that outside pipe is loose, he did something and went away.Next morning the problem was there.This time I opened the machine top and found that the water was leaking from the cracked rubber pipes attached to the soap containers.the mechanic came and changed the pipe.The machine drum also used to make lot of noise and jerks while spinning, the mechanic told us this problem will go away when you will use hot water.But the noise & jerks are still present, water is leaking &no one is attending the problem.