[Resolved]  IFB / Washing Machine Digital 7KG — Quality of Service IFB Washing machine digital 7 KG

Dear akk,

We wrote this mail after we get so many disappointments from IFB dealer and service center,

We are very unhappy since we bought IFB washing machine on 13-oct-2008 from Modern Radio Service, #11, T.S.R Big street, Kumbakonam – 612 001.

After bought the IFB washing machine we just used four or five times after that machine drum does not working, we registered the complaint to the IFB service center at Thanjavur (V.J.K.Associates, #4, Selvam Nagar, Medical College Road, Thanjavur – 613 007) as well as IFB dealer Modern Radio Service. Afterwards service engineer came two weeks after from the complaining date and he informed that the machine belt was damaged (Note that we are using just four or five times the machine). We accepted his statement for servicing, he doesn’t come back yet. We are keep on posting the complaint to Dealer as well as service center nothing happen yet.

We requested to all kindly take the necessary action for my mental torture. Otherwise kindly replace the IFB machine as good one or just take it away from my house.

Details:
Brand: IFB – Washing Machine – ELITE DLX S.No: 000516
Date of Purchasing: 13 – Oct- 2008
Date of Problem: 13 – Jan – 2009
Problem Reported Date: 13 – Jan – 2009
Complaint No: 2749356

Awaiting some positive result happen from IFB Side:

Thanks,
Chinnanani Chandralingam,

This issue was resolved.. Now all is going well. you may take the original post away.

Here one more victim of IFB, I have taken an AMC for IFB machine, because they recommend me each visit will cost 350rs, it is better to take an AMC that we will visit 4 times ina year to serve. I remember i took it on Julyu 2009, till todayu no one has visited. Mhy machine was not working I have registered a complaint on 12th Nov 2009.

Since then I have been calling the toll free numner all i am getting a message saying that they will remind the engineers?

When I asked for escalation they gave a number of Ravi Ganesh whois the area manger ( [protected]) where he refues to pick up the call.

Please let anyone know or group of people who are all suffered can go to Consumer Court, Let this world know the Quality of IFB service and the responsible these show to the customers.