[Resolved] IFB Washing Machine / Elena Model — IFB Washing Machine service call has not been attended | |
On 25-Nov-2008, I have booked a complaint for my IFB washing machine. But till now no one has attended to the complaint . what is more frustrating is that the customer care is just giving the compliant number and not really arranging the repair. I have contacted the CHENNAI service center & As well as sent a mail to [protected]@ifbglobal.com, But there is no response from both the place.. My complaint no is 2462317. contact no is [protected] Name : P.Venkatesan Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
2 Comments | |
Comments
I have changed New washing machine motor on "25/11/11", through mr.HAJA, his tel no:[protected], (Service engineer).
The motor is damaged and it make big noice within 2 months. I try to complaint to your service centere its not available.
Issued bill Job No:76895
TicketNo:768549
Paid Amount:3500(New Motor)+service charge:281
Total:3781.
My Phno:[protected].
Pleaze change my motor as soon as possible and send me a reply..
The motor is damaged and it make big noice within 2 months. I try to complaint to your service centere its not available.
Issued bill Job No:76895
TicketNo:768549
Paid Amount:3500(New Motor)+service charge:281
Total:3781.
My Phno:[protected].
Pleaze change my motor as soon as possible and send me a reply..
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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I am a customer of IFB Home appliances. Last year, 6th of December 2008, I entered in your AMC plan for my IFB Elena washing machine (serial number: 61356). Service Engineer from your Franchise (S.Velu) attended my last complaint. He identified the problem was in the Motor speed control unit & replaced the same today (11.03.2009)
When changing the above said, he changed the MOTOR of the washing machine also which he brought from the Service franchise unit. The motor which he brought to change, in my washing machine didn’t have any Label sticked on it Which in turn gives the Serial number of the motor, date, month & year of manufacture, wattage of the motor, voltage & frequency of the motor. So I felt that may not be the Genuine parts from IFB. Also the motor which he brought to change, which has to come in properly sealed condition, was brought in an ordinary transparent plastic cover where there was no IFB letter embossed. I was not even able to note down the technical details including serial number of the replaced motor. This is for your kind attention. I request you to clarify reg. the above said.