IFB Washing Machine Model No.aw 7233 — Delay in replacement of an important part

Address:

Mumbai City, Maharashtra

My complaint no is 6500652 . Its not even a year and the washing machine (Model no.AW7233) has started giving problems, some important part (digital panel) in it has stopped functioning. When I complained to the customer care (on 8th June2011), they sent some one after two days of complaint. He said that some important part has to be replaced and came with the part after 3 days, that too after constant calling. But he came with the wrong part and said that the original part is out of stock and would come within two -three days. It been more than 15 days today and I have received no response. Worst during the monsoons its difficult to wash and dry clothes.
I had immense trust in IFB and its after sales supports but its saddens me to say that its the worst customer service I have seen till date. The apathetic attitude of the customer service personnel disgusted me. I have been calling the customer care so often but the only response I get is "sorry” and that the part will come within 2-3 days and keep on postponing the same (till date they say it will take another 8 days, with only a verbal reply and not in writing). They refuse blatantly to provide me with anything in writing (Mr. Iqbal refuses to provide any assistance) . Your senior Amreen refuses to come on the phone. I feel so cheated after taking this machine. Its not only about replacing the part, but the attitude of your customer service personnel depicts how insensitive they are to the customer. How can an international company like you not have a part of one of your largest selling washing machine?
If you cannot provide me with the replacement part, please replace the machine as the machine is still under warranty.

A harassed customer,
Naresh Doshi
email- [protected]@gmail.com