[Resolved] IFB Washing Machine — POOR,WORST,PATHETIC Service by IFB | |||
I have been using the IFB washing machine for the past 2 years and is still under warranty. 10 days before, it did not function properly. I registered a complaint through the general customer care number and they replied that it will be attended within 24 hours. Whenever I call I am getting the same monotonous reply but my issue was not fixed. Somehow I got the Chennai office number and contacted them.After speaking to lot of officials they sent a mechanic who did not know anything about the product I suppose. We gave the complaint as motor not running. The mechanic came and said the Capacitor is faulty and took a day's time to replace it. Still the machine did not work. Then the mechanic informed me that the motor might be faulty and needs to be replaced. He also said that he will check if the motor is available in stock and will come with the motor. Like this, two days went away. The issue has not yet been resolved nor the mechanic has contacted us. Its 10 days now since the issue began.VERY VERY VERY POOR, WORST,HORRIBLE service by IFB. Despite staying in a Metropolitan city, the service is really poor. What about rural areas then!!!! Is there any higher official whom the consumers can contact regarding this? I have posted this to alert other consumers to refrain from buying their products and also for a solution to my grievances.Kindly help me with this. Representatives with whom I have spoken with and other details are as follows: Model Number:AW60-9021 Complaint Date :07/06/2010 Complaint number-4608164 Officials whom I have contacted: Menaka, Suresh, Madan[protected] Thiru-[protected] Srinivasan-[protected] Mechanic who visited- Manikandan on 10th and 11th June 2010 Complaint number-4608164 Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
I totally agree with it.
Reply
YES.They supply you with many telephone numbers and nobody cares a hoot.This is not a care centre but a directory service of IFB officials.We are wasting our energy and money on phone calls.Do the IFB OFFICIALS EVER CARE TO CHECK THE CONSUMER FORUM??????NO NO.DEFINITENY NOT.THEY ARE ALL'CONTINUOUSLY MAXIMISING THE SHARE HOLDER'S GROWTH!!!;
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