[Resolved]  Iffco Tokio General Insurance Company Ltd. — Running out of claims

Dear sir / madam,
I vikas dangi an authorised agent of your insurance company having a policy number 70540785 dtd:[protected] of my new maruti wagon r vxi car.
I had met with a accident on 24th march this month for which i intimated the claim on your tollfree no. & took my car for claim at sai service - andheri - e on 26th march morning, which was surveyed by the surveyor mr. Nitin patil. I was present there at the time of inspection i. E survey of the car. The damages are on the left side of the car and the description of damages are as follows.
Both left doors, door handles, lower floor panel, left rear quarter panel, left front fender, left side mirror etc.
At the time of survey i told the surveyour that the doors are damaged on the edges which cannot be repaired upto the mark and i want the replacement of my both doors. Which he did not accept nor he accepted my floor board etc.
It was just like he was doing a fovour to me by approving repairs. He said that i cannot give you anything more than this etc.
Then i contacted mr. Gautam shettigar from your claims department at marol and explained him the entire matter, also mailed him the detailed description of the accident. (Mail attached below) .
Then finally the floor panel got the approval for replacement but the doors replacement approvals are still pending. After contacting again he said you give me a letter or mail from sai service that the door are not repairable for which i spoke to sai service and even that is done. (Mail attached below) .
Then also mr. Gautam and his senior mr. Hardeep are not agreeing for the approval of replacement of both doors.
They are not ready to listen at all. Mr. Hardeep told me that if they are not repairing the doors take to some other workshop, i cannot do anything onto it.
This is the way they treat to the customers.
I am not begging to the company for claim, it is my right, i had taken a policy and had paid the premium for same. It is the laibility of the insurance company to resolve the problem and give a good service, and if the people inhouse of iffco tokio speak in such a manner, i think its a "question mark on your reputation also"
Still da claim is pending last 5 dyas because of the claim department's delay in decision.
Whatever is correct has to accepted, they cannot just runaway from there liabilties.

Request you to please look into this matter and resolve the issue or else i will have to go legally for futher action, which will again put a question mak on your reputation for cheating the customer by giving selling them your policies and then running away from the responsibilty when any claim arises.
Fw: details of claim for policy no. 70540785



- - - on tue, 3 / 30 / 10, dangz <[protected]@yahoo.com> wrote:


From: dangz <[protected]@yahoo.com>
Subject: details of claim for policy no. 70540785
To: gautam. [protected]@itgi. Co. In
Cc: "prabhakar singh" <prabhakar. [protected]@itisl. Co. In>
Date: tuesday, march 30, 2010, 8:03 am


Dear sir,

I vikas s dangi having policy no. 70540785 of my maruti wagonr vxi dtd. : 31 - december - 2009.
Please find below the detailed description of the accident.
On 24th march, 2010 i was driving from my office to my residence i. E from powai to sakinaka about 5 - 6 pm in left side of the road.
When i reached near ansa indl estate, one old jeep type car dashed my car from behind i. E. On my car's mudguard, then i got disbalanced and then my car got rubbed with a divider's stone which was lying on the road nearby, by which the floor board of my car was was rubbed & damaged and then there was a best bus in front of my car, so to avoid dashing the best bus i took a right turn, but unfortunately the turn was not so succesfull and the left part of the car's body got rubbed with the rear right side corner of the best bus, which damaged both the left doors from the sharp edges on it also it made a hole on the first door, damaged the left quarter panel with a deep scratch and bend, both door handles etc. Even the left side panel of the bonet also got scratched a bit.

The details mentioned above are ture and correct and i would request you to please consider the facts.
The vehicle was taken to sai service - andheri - e, mumbai on 26 - march - 2010 saturday at around 11 am and was also surveyed by the surveyor's (Mr. Nitin patil) collegue mr. Samir, still the approvals are pending for them to start the work of my car.
I was personally present at the time of the survey. Even the sai service claim person mr. Dinesh also said that the door will not become as it is after repairs.

Anything else please contact me on [protected] / [protected]@yahoo.com


- - - on wed, 3 / 31 / 10, dpandheri <[protected]@saiservicestation.com> wrote:


From: dpandheri <[protected]@saiservicestation.com>
Subject: ref wagonr mh03ar6213
To: gautam. [protected]@itgi. Co. In, [protected]@yahoo. Co. In
Cc: "deepesh karande" <[protected]@saiservicestation.com>, "ravi raddar" <[protected]@saiservicestation.com>, [protected]@yahoo.com
Date: wednesday, march 31, 2010, 12:41 pm


Dear sir,


The above mentioned car came for the bodyrepairs job under insurance claim, which is surveyed by mr nitin patil.

As per the assessment of surveyour, left door allow for repair but as per the damage it can be
Repair but finishing of it will not upto the mark, so it better to replace. As the car is new, customer also insist for
Replacement of damge panel.

Pls look into the matter & do the needful in favour of customer.

Thanking you.


Sai service agency bom ltd.
Dinesh.


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Vikas dangi @ @
[protected] oooo - - (_) - - oooo[protected]