[Resolved]  Indane — Poor delivery & customer care

To
The Senior Manager (LPG),
Punjab State Office,
Indian Oil Corporation Ltd. (MD),
Plot No.3A, Sector 19A, Madhya Marg,
Chandigarh.

Subject:- Complaint against Deep Indane Service, Agency, Majri, District, Mohali.

Sir,
We, the inhabitants of suburb Mullanpur Garibdass, submit as under:-
1. That our village Mullanpur Garibdass, which is situated at a distance of hardly 3 kilometers from Chandigarh, inhabits the population of around 12000 people. Of late, every family is solely dependent on Liquefied Petroleum Gas (LPG) for its cooking needs. We wish to highlight to your goodself the very genuine grievance and hardship being faced by us, that there is no LPG agency or Godown of the Indian Oil Corporation in the near vicinity of Mullanpur Garibdass.

2. That the only Gas Agency through which LPG cylinders are supplied in our town, viz. Deep Indane Service, Majri, District Mohali, is situated at a distance of about 12-14 kilometers. There is no door-to-door service for supplying cylinders in our town. The persons running the said agency dictate their own terms for supplying LPG cylinders to the poor inhabitants of the town and sometime charge more price than the fixed by the corporation. There are no fixed working hours of the said agency. The persons running the agency do whatever they like and they unnecessarily harass and humiliate the poor inhabitants of our town. The employees deputed for supplying the cylinders don’t have any etiquette/ manner how to communicate with the customers and they always used such a rough language to the customers. Moreover, the telephone/mobile numbers installed at the agency for gas booking are always out of order. As such, in this computer-age also, one has to waste his/her entire day, sometimes more
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than one day or two, to get an LPG cylinder refilled from the aforesaid agency, which is very humiliating and embarrassing too.
Your are, therefore, requested to kindly look into the matter and take necessary action against the erring agency and make necessary arrangement for opening a Godown or LPG agency in the Mullanpur Garibdass, at the earliest so that the residents of our town may not be subjected to any further harassment and inconvenience.
Thanking you.
Yours faithfully,

Dated : 16.2.2008 [ SUDHIR KUMAR ]
s/o Nirmal Singh, V.&P.O Mullanpur Garibdass, District Mohali.

To
The Senior Manager (LPG),
Punjab State Office,
Indian Oil Corporation Ltd. (MD),
Plot No.3A, Sector 19A, Madhya Marg,
Chandigarh.

Subject:- Complaint against Satyam Gas Agency, 373, Industrial Area, Phase-II, Panchkula.

I am customer of Indane Gas bearing account No. 2425.

When I observed the gas leakage in two cylinders, it was Sunday i.e. 23.11.2008, Monday was off in Panchkula. We put the cylinder in open balcony and till Tuesday 25.11.2008 it was empty.
On Tuesday, we put a complaint to Satyam Gas Agency in the morning about 10.15 a.m. on 25.11.2008. On several reminders and telephonic request, the delivery man attended at 5.30 pm and told that we checked the leakage of gas by putting water on the knob by which the rubber gest affected hence the gas leakage. We could not understand when the gas is leaking from the knob. What was the procedure to check the gas.

Ours one cylinder has already been emptied and the other is causing hazard due to leakage. Now again on request, the Gas agency is not heeding our problem.

You are therefore, requested to take immediate action against this gas agency and replace our both the cylinders, as these have been emptied due to your fault.

Thanking you,
Rehana Anjum
# 504, GH-23, Sector-20,
Panchkula

Sir, I have not directed by u or reply not received, no problem i would like to inform you that even till now i have not received the cylinder like this they are doing service please V.R.Naresh babu

--- On Sat, 2/21/09, Naresh Babu <[protected]@yahoo.com> wrote:

From: Naresh Babu <[protected]@yahoo.com>
Subject: Delay in supply compare others
To: [protected]@indianoil.co.in, [protected]@indianoil.co.in
Cc: [protected]@yahoo.com
Date: Saturday, February 21, 2009, 9:59 PM

Sir, This is to inform you that THE TUCS, GEORGE TOWN BRANCH is always supply the cylinder in delay and they habitate in to that mode, if you feel i am saying wrong you can enquire the public who is customer in the above branch, OR you can depute any officer to visit the branch to know HOW THE public is suffering to get the supply for example i have booked cylinder on 02.02.09 but so far i have not received i am spending for more telephone calls to know the status and past more than two days their telephone is out of order also their service and customer relation is very poor, When ever i take delivery from their spot they will not deduct the door delivery charges from the cyclinder rate many times i have paid fully Hence i request you to look in to this and if you require i will give my consumer detail but i could not troubled/visit please Expecting your reply please and i don't no weather i can write this to you or not if i wrong please excuse and if possible forward this to concern dept please. Regards N.Babu

Sir,
I stay in 28 sbi colony nalwadi wardha.I have Indane gas connection INDANE GAS WARDHA . My consumer connection no. is 14209. It is a regular feature that they don't deliver the gas cylinders timely and encourage black marketing. When we want to contact all their phones are sounding continuosly ( since they keep them off-hook). Their phone nos. are[protected],
Please take a quick action.
tahnking you