Indane Domestic Cooking Gas — Misuse of domestic cooking gas cylinder by distributor

M/s Anusha Indane gas co., Bangalore have been running their LPG cylinder distribution vehicles using cylinders meant for domestic consumers. I informed Indianoil cutomer care (Indanecareblr)on July 31, 2009 together with a photograph (please see attachment) that shows the vehicle in question. But they did not bother to respond. I again saw the same vehicle being run on domestic LPG cylinder on October 28, 2009 and questioned Indanecareblr on their silence. Because of my pressure they acted - after 3 months of original complaint - and now both the dealer (Anusha Indane gas co.) and Indanecare agree that there has been misuse of LPG cylinders. They are now blaming the distribution boy for the misuse and say that he hired a 3-wheeler and was running it on domestic LPG cyliders without the knowledge of the dealer. This is simply rubbish and both the dealer and Indanecareblr are colluding to save their skins.

We have been experiencing following problems with this dealer:

1. Delayed cylinder deliveries.
2. Discourteous behaviour.
3. Supplying cylinders without vouchers.

We, the residents of ISRO layout, Bangalore strongly believe that all the listed problems have been due to the malpractices by the dealer. Therefore, would like Indian Oil Corp. to immediately suspend M/s Anusha Indane Gas Co., from their dealership and order an inquiry into their functioning as well as the role, if any, of Indanecareblr and punish the guilty.