[Resolved]  Indane Gas — Jai Jawan Gas Agency-No response on telephone numbers

I recently transferred my gas connection from Vandana Gas Agency in Rajouri Garden to Jai Jawan Gas Agency in Dwarka. Since the time I have got this transfer done, I have not been able to get through their phone numbers for refilling my gas cylinder. Each time, we have had to go personally to the agency to get the booking done. And except for the first time, the cylinder has not been coming on time. Last time, it took more than 10 days to come and this time again, it has been more than a week now and the cylinder has still not been delivered. I have spoken to quite a few colleagues and friends who have a connection witht this agency and each one has a similar or worse tale to tell. Everyone unanimously agrees that the three or four published phone numbers are either not picked up or are constantly engaged. Booking through the IVR numbers also has not yielded a response. Vandana Gas agency in Rajouri Garden was much better.
Indian Oil has always been considered to be one of the market leaders so it is extremely frustrating to come across such distributors who show little empathy towards consumers. Would urge the concerned officials to look into my complaint and ensure that the distributor upholds the service that Indian Oil is known for.

Regards
Shailaja