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[Resolved]  Indane Gas — grievances

Sub: Extra money claimed in the name of inspection and forcing customers to buy private product (else LPG refill delayed) by gas agents supported by area manager, IOC, Chennai.
Ref: LPG Consumer Connection No.16680 Venkat Gas Agencies

Six months back a person from Venkat Gas Agencies called on us saying that he should check our connection. He got a match box from us lit the stove and after five minutes took a questionnaire filled it and claimed Rs.80.00 as Service Charges. Since, there was no service involved in that justifying the claim, we refused to pay. He immediately said that, we have to buy a tube (hose) from his agency with brand name Suraksha LPG hose; otherwise he will mark the questionnaire with statement saying that the tube is old. Since we bought the tube with five year warranty some two years back and it was sturdy and not having leaking problems we were shocked at his threat, and let him go without signing the questionnaire. We made a complaint to IOC over phone spending several call charges. The Area/Zonal manager (a lady) told us that we have to pay the service charges of Rs.80.00; and added that since the checking was not done during the previous year they charge two years charges. So, the service or checking was not the intention but collecting Rs.40/- per month under some head is their motive and apparently the IOC and its zonal/area managers are hand and glow in the show.

After this incident, we checked with our regular service person and replaced the existing tube even though it was sturdy and within the warranty period. We bought it for Rs.160/- (MRP is Rs.170). It has a Product Warranty for 5 years from the date of manufacture but IT DOES NOT have any record of the manufacturing date. But it says that we should preserve the warranty safely. Only the cover states that the product was produced during 06 2007. People will miss the cover and the print on the hose will erase while cleaning the kitchen top.


Now, just after six months, the gas agents once again say that we have to service our stove. Since we refused they delay our refill supply even after their assured five days. Since I am working in a distant place I tried to contact the area manager several times and wasted a good deal of call charge and finally spoke to a person who claimed as the next to the Area manager at No.[protected] ext.300. That person told me “you should fight with your agent and get the refill delivered”. Is this the righteous answer? Is this the purpose you are running a branch at Chennai to manage the LPG gas supply?

On enquiry I learnt that Suraksha Brand was manufactured in a company owned by retired senior staff of Indian Oil Corporation Ltd. By virtue of their influence in IOC they are using statements on the on the cover as “Indane Recommends” etc. The consumer bills as well as IOC staff advocate its usage. At the same time, they don’t say that it is a product of IOC. So, IOC’s goodwill is being used for promoting a private company. If Suraksha is the only safe hose then why other brands (they too carry ISI/ISO certification) are permitted in the market?

Please note that the Agencies are misusing their role and claiming extra money for no appreciable service. This undemocratic act is supported by IOC high officials in its Chennai branch. The government is giving good pay to its staff but still they are prepared to suffer the public in an undemocratic way.

P.KARTHIGAYAN,
Chennai.
Complaint marked as Resolved Aug 13, 2020
Complaint comments  5 CommentsShareTweet

Comments

How to track complaints?
There is no reciept for tracking?
Is it wast to spend thime on Indane website?
How to serch my grievance next time?
I hold an Indane gas connection which I got transfered from my native place to Bangalore. My current consumer number is 35099. While the agency people were making the papers for getting the connection in Madhu Agencies(Bangalore, shantinagar), They enter my Name as Nithu Singh(actually it is Nitu Singh) and when i told them immediately to correct it, they deffered it and told that don't worry sir, we will correct it later on. But it has been 2 years now and every time when i go for booking, i remind them of that, but still the name is not changed. Please let me know what to do about this. And how to get the name changed?

thanks and regards,
Binay
DEAR SIR,

IS THERE ANY SPECIFIC SCALE FOR WEIGHMENT OF GAS CYLENDER BECAUSE DELIVERY GUY(S) ARE SUPPLYING LESS THAN THE ACTUAL WEIGHT WITH A EXPLAINATION THAT CYLENDERS WERE SHORT WEIGHT SUPPLIED BY IOC(GAS). IF ITS THE FACT PLEASE IGNORE THIS MESSAGE ALTERNATIVELY ACT AGAINST THE CULPRITS WHO DEFAMING THE FAME OF A REPUTED COMPANY LIKE YOURS.

A TWO LINE REPLY WITH ACTION TAKEN WILL BE HIGHLY APPRECIATED.

REGARDS/VAID
MOBILE :[protected]
Dear Sir/Madam,

i am sivagami from villivakkam . i am used single cylinder only in four month usage only but i booked gas in villvakkam gas agency still now did not get i asked many more times they has reply we will deliverd next week but i got same reply they has given.
i got this problem fast year on wards so please take neceeary action.

my service gas book no13566
Name :A.sivagami
No 119/7, Vagavathi St, Rajaji nagar Ext, Villivakkam, Chennai-49.
[protected]




Thanks&regards
A.Sivagami
sirmadam

I have gas connection No.6514, S.Narayanan with
ms.Geekay gas agencies, Trichur ( Kerala) indian oil
gas connection. First I have booked double cylinder
on 7.02.1985 with receipt no SR/83/004. at the time
of booking we will sent intimation letter for DBC. you come.After so many gone they till we have not recd
any intimation from IOC. After that when I go on 1996
they told we have sent intimation letter to you. Till today I have not recd. So they tell you book fresh.
So I booked fresh one on 31.07.1996 with receipt No.4039 for DBC. till today I have not recd any intimation letter from gas agencies, when contacted
they are telling we have already sent.

Please look into this and do the needful.

thanks

narayanan.s.
Mobile [protected]

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