Indane LPG — Non delivery and extreme shortage of LPG by taking amount in advance

To,
Consumer Forum
I am a consumer of Indane Gas with my Consumer No.10186 & 1375 and my distributor is: MARGHERITA GAS SUPPLY . P.O. MARGHERITA .DIST. TINSUKIA . ASSAM .
I booked a gas cylinder on 19/09/08 and went to collect it 5/10/08 . That day Indane gas agency demand the amount in advance and gave me reciept for the cylinder bearing the date of delivery on 7/11/08 . But I have not received it till now .They always shows extreme shortage of gas cylinder and never deliver it to customer doorstep from last 8 to 10 years . They made a system to collect LPG from their godown . Phone lines are kept on hook . Now the gas distributor run a subdistributor which we think is unofiicial and creates a black market of LPG in our locality .Earlier complaint was made directly to the Indane gas consumer complaints and redressal cell, Tinsukia also but they are not taking any action against the distributor .
IT IS DISGUSTING TO UNDERSTAND THE INTENTION TO TAKE THE CUSTOMER ON A RIDE WHICH HE HAS TO GULP WITH HELPLESSNESS. BEING ENFORCED ON - WHAT IS THE CHECK ON SUCH EXCESSIVE ACTS AND WHAT IS THE MEANING OF SUCH SLOGANS OF CUSTOMER SERVICE AT BEST AND ACHIEVING AWARDS AT FORUMS WHEN SUCH INCIDENTS MAKE US PONDER WHETHER TO LAUGH OR CRY ON SUCH HUMILIATION! FEEL, IOC OFFICIALS SHOULD TAKE SERIOUS NOTE ON CUSTOMERS LOSING TRUST IN THE FAIR SYSTEM OF DISTRIBUTION WHICH HAS SUCH REPERCUSSIONS.
CUSTOMER IS NEVER A KING BUT A SLAVE IS PROVED IN SUCH INSTANCES.Now I request immediate stern action on the agency and its staff for the harassment they are meting out to the customer and the Gas Cylinder has to be delivered immediately at my residence .