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[Resolved]  Indane LPG Cooking Gas — Deactivation of account without notice

I am a low usage consumer of LPG consuming 1 cylinder every 6-8 months. We assiduously try to conserve gas due to environmental and social reasons. A few days back, I tried to book a refill (after 8 months), I was told that my connection has been deactivated and I have to go to area office to get it reactivated. In the area office I explained my position and the officer endorsed my application and assured me that my annual consumption of 2-3 cylinders would be noted and I would not be bothered again. When I went to the dealer, I was informed that since the "new software" would not accept a one time endoresmet I have to go to the area office EACH time I want a new cylinder and get an fresh endorsement. I called the area office again and told the dealer to talk to the official. Then the official told me that "either I can get the endorsement every time or I can discontinue the service".

I wrote a complaint to the IOC from their website, and got a stock reply that it is their "policy". Request for further information on this poilcy has been ignored.

I would like to file an RTI to find out what this "policy" is. As consumers are we not supposed to know what this policy is? How can IOC deactivate the acct. without any notice? Since this is a recent phenomenon how come they did not inform the public about this?

When I was at the agency I was surprised to note that many consumers were in the same position.

I have checked with HP, they also have this new policy.

Complaint marked as Resolved Aug 14, 2020
Complaint comments  1 CommentShareTweet


My consumer No. is 41838, Sardhana Enterprises, Bengaluru. I faced a similar problem. In view of the restricted supply of gas cylinder to a consumer, I felt it prudent to use it as long as possible. But ironically, instead it had an adverse effect- my account was de-activated because I had not booked for a new cylinder before 6 months from the previous supply. I had to shuttle between the distributor and the area office to get it activated. It was a great strain being 75yrs old. When there is short-supply of gas, instead of appreciating those who are using the gas frugally, they are penalised. The irrational rule should go.

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