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[Resolved]  Indane, Sp Muthu Agencies, 4th Main Road, Vijayanagar, Velachery 42 — Poor Customer Service

Sir,

We have lost the gas book and approched the agency to know the proceedure for applying a duplicate. The counter staff response was very curt and thier attitude is pathetic. I guess, they do not know the value of a customer. When I tried to speak to their proprietor, half the way through the conversation, she passed on the telephone to her subordinate and neither a sorry, nor a explanation from their end.

Please can you guide me through, and also make the agency understand what is customer service...
Complaint marked as Resolved Aug 14, 2020
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    Customer satisfaction rating
    49%
    Complaints
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    5077
    Indian Oil Corporation [IOC] Phone
    +91 99 1155 4411
    +91 98 4882 4365
    +91 81 2402 4365
    Indian Oil Corporation [IOC] Address
    SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road, New Delhi, Delhi, India - 110003