India Plaza — Delivery of defective product and not arranging for replacement | |||
I placed an order with indiaplaza ord. No. I[protected]. I received the consignment on 1st of nov 2012 the product ordered was "inpro sauna bath (a complete home spa) s26" This shipment had following issues 1. Couple of items missing from the box 2. The box was not looking like a new one,rather, the box was totally damaged and brown tape was put across everywhere on the box to make sure that it is packed tightly. 3. The product looks like a used one I raised complaint immediately on 1st of nov and till today, I am waiting for information on this from indiaplaza indiaplaza team is not providing me any updates here is the trail of activities on the ticket cnt[protected] logged with indiaplaza on 1st of nov 2012 query date query 16-nov-2012 12:04 pm I have been calling customer care everyday.. please advise when will I get update on this? btw what should I understand with this non responsive attitude from indiaplaza 12-nov-2012 10:39 pm any updates??? 10-nov-2012 10:27 am based on my discussions with mr. Satish from customer care dept. I should be expecting a status update from you guys. I hope I would get a response. It had been close to 10 days and no updates. 10-nov-2012 10:26 am based on my discussions with mr. Satish from customer care dept. I should be expecting a status update from you guys. I hope I would get a response. It had been close to 10 days and no updates. 08-nov-2012 10:38 am any updates???? 08-nov-2012 10:38 am any updates???? 07-nov-2012 11:28 am first of all you took more than 15 days to ship this product and after receiving the product I have been waiting from past 7 days to resolve the issue is this the service you guys provide to your customers I am really not sure on whether I would be getting this resolved or I should consider that I have lost my money on this third class product shipped by a third class vendor through indiaplaza I was rating indiaplaza very high and with this incident, I think I have to be very careful before I buy anything from you guys 07-nov-2012 11:19 am any further updates on this issue? please advise on expected timelines for getting this resolved I have been waiting for response on this issue 01-nov-2012 3:47 pm just a while ago, I received this item with following items missing 1. Steam pot 2. Instruction manual also the box is entirely damaged without steam pot, this is uselesd please adviseon how this will be replaced Was this information helpful? | |||
 3 Comments | |||
Comments
IndiaPlaza.com — non-replacement of the defective product
I purchased a Black & Decker steam iron from indiaplaza.com by paying Rs 1700/- + Rs 150/- as shipping charges. The product was delivered to me on 03 March 2009 and it was packed in a box stuffed with broken pieces of thermocol. It was not a proper packing that would have been done by a reputed company like Black & Decker. I immediately wrote the e-mail to Indiaplaza and they agreed to pick up the defective product and replace it with the new one. The product was finally picked up on 18 March after repeated e-mails. Till date I have been writing to them about the status of the replacement but I have received only the false promises. Each of my mail is replied by asking a couple of days time. Dear Vrinda Sharma,
We are extremely sorry at the experience you had with us.
There was a long time delay in resolving the issue as our suppliers were unable to commit on the shipment of the replacement.
We have shipped the replacement on 24th july 09 through Blue Dart courier consignment # [protected] - and the same is delivered to you on 27th July 09.
Waybill No : [protected] Reference No :[protected]
Pickup Date 24 July 2009
From Mumbai
To Chandigarh
Status SHIPMENT DELIVERED
Date of Delivery 27 July 2009
Time of Delivery 15:00
Recipient - Barinder
Our sincere apologies for all the inconveniences caused to you due to the delay. We will ensure that we provide better service to you in future. Please feel free to write to us for any issues with your future purchases and we will be glad to assist you.
Warm Regards,
Team Indiaplaza
We are extremely sorry at the experience you had with us.
There was a long time delay in resolving the issue as our suppliers were unable to commit on the shipment of the replacement.
We have shipped the replacement on 24th july 09 through Blue Dart courier consignment # [protected] - and the same is delivered to you on 27th July 09.
Waybill No : [protected] Reference No :[protected]
Pickup Date 24 July 2009
From Mumbai
To Chandigarh
Status SHIPMENT DELIVERED
Date of Delivery 27 July 2009
Time of Delivery 15:00
Recipient - Barinder
Our sincere apologies for all the inconveniences caused to you due to the delay. We will ensure that we provide better service to you in future. Please feel free to write to us for any issues with your future purchases and we will be glad to assist you.
Warm Regards,
Team Indiaplaza
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IndiaPlaza.com — Delivery of defective product and its non-replacement
Ordered a Black and Decker steam iron that was delivered on 02 March 2009. It was a defective product and the complaint was immediately lodged with Indiaplaza and after repeated e-mails, the product was finally picked up for replacement on 18 March 2009. Today is 24 May 2009 and I am still awaiting the replacement. The customer care number that is given in the website does not exist and every e-mail is replied by asking a couple of days time.