[Resolved]  India Today Book Club - Bag It Today — send defective product.. no refund yet

Indian Today Book Club — Bad quality product

Dear Sir/Madam,

I have ordered one combo offer which was proposed by indian today book club.

Today i got the consignment.

The recived product is very bad in quality.

I have contacted customer care of the vendor and asked for sale retunr, but person has cleraly refused the request of return/replacement.

The given products are not looking like the proposed branded product and it is not possible to keep it.

Please help in getting my money back.

The customer care number of vendor is[protected]

and the complete address is: India Today Book Club, B-47, Indira Enclavem, New Sarai, New Delhi-68

India Today Book Club — sending fake or rugh quality product

i have bought a package of a watch and gogle from india today book club. my order number is OGA[protected] and invoice number is ORA[protected]. The gogle which we recive is completely outdated or
is of rugh quality or is also not of that company which they promise us to send. And the watch is not working .we have pay amount of 1573 for this and we have got approximately nothing of this cost .plz take some action towards it, other wise we all loose our confidence in all such type of marketing . it is really very bad on part of such reputated company like india today.And plz send us any information regarding repayment of such fake product.

India Today — No response from the company

On 27th APR 2009, I ordered a diary of india today and i made payment through credit card but till today i have received anything except a mail of confirmation and claiming that they will give deliver with in 10 days. i am calling on the number they mentioned in the mail but no one receives the call. i wrote a reminder mail but there is no reply for that mail.I have not seen such a shameless team of people and not expected from a group like india today.

India Today Book Club — Defective Items Received & No response from Company

I had ordered a 4 CDs set from ITBC, and i was promised a free gift of watch with the order.
On receipt of the CDs I noticed that two of the CDs were damaged (scratches, leading to jumping of the tracks) as their cases were damaged. The third CD does not play on any of the Music Systems, although it plays on the PC (only). Further, i realsied that i have to claim the free gift separately (on the net) and for that I will have to wait for another four weeks.

I wrote twice to the company at the mail id provided on the product (on 15 Aug and 30 Aug 09), but have not yet heard from them. Further, i am yet to receive the free gift also.

Such insensitive behaviour from a group belonging to the esteemed 'India Today' is actually surprising. They need to be more responsive to customer complaints. when it comes to tele marketing, i receive so may calls from their call centre, but those personnel do not want to address the customer complaints !!

India Today Book Club — Non delivery of product/refund

I ordered Philips Home theatre on 4th July 09 ( order ID [protected]) with a committment of 15 days delivery period. After calling no. of times and writing mails , they had different excuses such as product was out of stock , there is system problem, packing problem and lastly that the product cannot be delivered at your registered address ( How they booked the product at my given address, they should first verify for the delivery service of their courier). Then I request for refund and they promised to refund the money in 21 days. Now I got a mail asking for the submission of scan copy of credit card statement showing the payment to them. How it is possible that without getting payment they had processed my order. Why they cannot check from their system. As now I does not have the statement, and requested to see at their end and refund my money. It seems this is a fake company and cheating the people. Its my humble request to the cunsumer forum to intervene and help me for the refund of Rs 7580/-. I had the worst experience with this company as the reply from their phone service is very casual and same all the time that you will get your product in next 7 days positively without going into actual facts. Please help.

I have reced a SMS from you stating that i should give complete details about me for Rs.6000000 sweepstakes to your no[protected], but i could not get the line. Hence what to do about that. Shall i give my particulars in this form. Please advise me acordingly.

I have reced a SMS from you stating that i should give complete details about me for Rs.6000000 sweepstakes to your no[protected], but i could not get the line. Hence what to do about that. Shall i give my particulars in this form. Please advise me acordingly.

regrdas

rajeswaran

India Today Book Club — received broken product

I had placed an order for Benetton Sunglasses. I recieved the product and made the payment. The membership number is ITBC09961722 and invoice number is 0RA[protected] dated 11th June 2009. When i opened the packing a glass was broken. I called customer care and they told me to send it back and they would send a new piece. I send the sunglasses back within 3-4 days but still havent recieved the replaced sunglasses. On calling the customer care number, everytime they say that the details have been not been updated, we will update the details and you will get the replaced sunglasses within 20 days but nothing has been done about it.

India Today Book Club — RE: non receipt of returned wrong materials

Membership number ITBC09901274 for your future references.
Not recd. ordered materials since March'2009, after so many reminders



This is the last mail as recd. from co.

Respone <[protected]@indiatodaybookclub.com>
Subject: RE: [Suspected Spam] - RE: non receipt of returned wrong materials
To: "'Jai Prakash Agrawal'" <[protected]@yahoo.co.in>
Date: Saturday, 7 November, 2009, 3:27 PM


Dear Member,



We apologize for the inconvenience caused to you.



With reference to your mail we would like to inform you that we have already forwarded your complain to our concern department and we are following the matter with them. We request you that kindly wait for some days. We will do the needful soon.



Please note your Membership number ITBC09901274 for your future references.



The inconvenience caused to you is deeply regretted.



We appreciate your patience and hope that you shall bear with us in the interim.



We value our customer and trust that you enjoy our products.



Request you to have faith in the company and we won’t let you down.



We shall be happy to render any further assistance or clarification that you may require.



Assure you of our best possible services always.



For further queries, please feel free to get back to us.

Or Call us on our Helpline Number[protected]:30 AM TO 6:30 PM, all 7 days)



Thanks & Regards

Amit Kumar

Executive Relations

India Today Book Club

Membership NO ITBC 09198095 MemberNAme SIYARAM JAISWAL .Sir I booked REEBOKE Fitness kit but sorry to inform you that I have not recived REEBOKE SHOCKS with your kit under your invoice no ORA[protected] PA $your Dispatch no is 5264.I make entire payment in advance through my INDIAN BANK Creadit card.Pls send REEBOKE SHOCKS as earlist.

attaching few mails...

Re: Despatch Info of your Order - ** RECEIVED DEFECTIVE WATCH ** PL REPLACE OR REFUND. Inbox X bapi X
Reply
b r to response
show details Feb 22
Hi,

Today at around 6 pm, I received my order... regret to inform, the moment I opened the package all the excitement i had about the india today group had broke... 2 reasons for the same..

1. I got a defective watch.. where the minute needle moves freely... (i.e. if the shake the watch the needle moves... other problem.. i am unable to reset the time... as the time set button doesn't work.. to summarize.. it doesn't look like a Reebok watch.. instead.. looks like a cheep quality watch (defective) which is sold on the road side for Rs 20.

2. the watch I received isn't the one I ordered. In your website the picture is shown for a Round dial watch.. the one i received is the square / rectangular one.

hence, requesting you to make necessary arrangements to pick up this defective watch and replace with a good and preferably round dial watch (which is shown in your website, by looking at it.. i ordered), if not please do refund my amount...


please treat this as urgent..

regards

bapi reddy r
[protected]




On Mon, Feb 22, 2010 at 3:50 PM, <[protected]@indiatodaybookclub.com> wrote:
Dear BAPI REDDY R

This is an email to make you aware of the dispatch of your order made with India Today Book Club.

Your order no 0GA[protected] for Rs. 299 has been dispatched on
19-feb-10 by BLUEDART

You can pay on delivery.
Kindly expect the delivery in 2-3 Days.

Thank You once again for ordering with India Today Book Club.

For any further assistance please reply to this email or

call us at[protected] a.m. to 6 p.m.) or

SMS ITBC to 52424.



For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.

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Response to me
show details Feb 24

Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we request you that kindly send the parcel back to us on the address given below along with the photocopy of the invoice and an intimation letter giving the details of your requirement. We will send you fresh parcel as replacement as soon as possible.

India Today Book Club
B-47, Indira Enclave, Neb Sarai
New Delhi- 110068.

We once again apologize for the inconvenience.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Prachi
India Today Book Club
From: b r [mailto:[protected]@gmail.com]
Sent: Monday, February 22, 2010 6:26 PM
To: response (ITBC)
Subject: Re: Despatch Info of your Order - ** RECEIVED DEFECTIVE WATCH ** PL REPLACE OR REFUND.
- Show quoted text -

For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.
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b r to Response
show details Feb 26
Hi,

thanx for your response. I also called your customer care department, they also suggested the same, (to return the product and the product will be replaced, and i will be given back the courier charges),

i sent the watch back wide blue dart courier yesterday (25th feb), dont have the scan copy of the bill now.. will send you the scanned copy of the bill asap.

Please do note that, I OPTED FOR THE ROUND DIAL WATCH, please do take of while you send the replacement, i dont want to be disappointed again.

as mentioned earlier.. will send you the scanned copy of the bill shortly. meanwhile wanted to know.. how the refund will happen (for the courier charge)..

regards

bapi reddy
[protected]
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Response to me
show details Feb 26

Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail, we would like to inform you that as soon as we get in our office we will definitely inform you and do the needful.

For further queries & assistance please feel free to call at our helpline[protected].

Thanks & Regards,
Sushil kumar
India Today Book Club


From: b r [mailto:[protected]@gmail.com]
Sent: Friday, February 26, 2010 10:47 AM
- Show quoted text -
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For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.
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b r to bapi|_r, Response
show details Mar 1
Hi,

today i got mail, stating my order was shipped back due to wrong address (nice way to communicate the receipt of wrong/damaged order), anyways got confirmation of receipt of it.

so, when will i get the watch ? Please do remember to ship the ROUND DIALED WATCH not the same squared one again.

also, regarding the courier charges, i have paid Rs. 250 (two hundred and fifty) to send the watch back to you guys. please do inform the process of getting it refunded.

awating for your response.

regards

bapi reddy
ph ; [protected]
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show details Mar 1
Delivery to the following recipient failed permanently:

bapi|[protected]@dell.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 #5.1.0 Address rejected bapi|[protected]@dell.com (state 14).

----- Original message -----

MIME-Version: 1.0
Received: by 10.229.117.199 with SMTP id s7mr603732qcq.49.[protected]; Mon,
01 Mar 2010 00:56:35 -0800 (PST)
In-Reply-To: <c960b[protected][protected]@DELF26FE01.ITGNET.COM>
References: <95ec62e[protected][protected]@mail.gmail.com>
<c960b[protected][protected]@DELF26FE01.ITGNET.COM>
Date: Mon, 1 Mar 2010 14:26:35 +0530
Message-ID: <95ec62e[protected][protected]@mail.gmail.com>
Subject: Re: Despatch Info of your Order - ** RECEIVED DEFECTIVE WATCH ** PL
REPLACE OR REFUND.
From: b r <[protected]@gmail.com>
To: Response <[protected]@indiatodaybookclub.com>
Cc: bapi|[protected]@dell.com
Content-Type: multipart/alternative; boundary=000e0cd6e5cc2cff730480b96da6
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b r to Response
show details Mar 2
Hi

any update !!!

this is the mail i received...

Dear BAPI REDDY R

You seem to have missed the delivery of your order pack. The details of the order pack are as under :
R0792 RBK-WATCH-I1663133-BLACK DIAL
Order No: 0GA[protected]
Order Value: 299
Invoice No: ORA[protected]
RTO consignment No: [protected]
Transporter Id: BLUEDART


I am sure you would like to add these bestsellers to your collection.
We will attempt to deliver it once again.
We request you to please contact us immediately to verify your address details.
You may please reply to this email or call us at[protected] a.m. to 6 p.m.)

or SMS ITBC to 52424.


Thank you once again for ordering with India Today Book Club.


Yours Sincerely

India Today Book Club.
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Response to me
show details Mar 3
Dear Member,



We apologize for the inconvenience caused to you.



With reference to your mail we request you that kindly provide us the scan copy of your courier slip so that we can check the details and inform you the same.



We also like to request you that we have forwarded your complain to our concern department on urgent basis to re-dispatch your order. We request you that kindly wait for some more working days. We will do the needful soon.


Waiting for your revert.



Please note your Membership number ITBC10243964 for your future references.

We value our customer and trust that you enjoy our products.



Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Prachi
India Today Book Club
From: b r [mailto:[protected]@gmail.com]
Sent: Monday, March 01, 2010 2:27 PM
To: response (ITBC)

Cc: bapi|[protected]@dell.com
- Show quoted text -
- Show quoted text -

For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.
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b r to Response, bcc: me, bcc: bapi|_r
show details Mar 3
Hi


Please do find the scan copy enclosed.

note : The amount is wrriten later, it was blank earlier, after i informed them that i need to send this copy to get refund, the courier guy wrote the amount, also it was not clear and he overritten again.

please do acknowledge the receipt.


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show details Mar 3
Delivery to the following recipient failed permanently:

bapi|[protected]@dell.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 #5.1.0 Address rejected bapi|[protected]@dell.com (state 14).

----- Original message -----

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Received: by 10.229.218.204 with SMTP id hr12mr1064863qcb.101.[protected];
Wed, 03 Mar 2010 04:46:32 -0800 (PST)
In-Reply-To: <c960b[protected][protected]@DELF26FE01.ITGNET.COM>
References: <95ec62e[protected][protected]@mail.gmail.com>
<c960b[protected][protected]@DELF26FE01.ITGNET.COM>
Date: Wed, 3 Mar 2010 18:16:32 +0530
Message-ID: <95ec62e[protected][protected]@mail.gmail.com>
Subject: Re: Despatch Info of your Order - ** RECEIVED DEFECTIVE WATCH ** PL
REPLACE OR REFUND.
From: b r <[protected]@gmail.com>
To: Response <[protected]@indiatodaybookclub.com>
Content-Type: multipart/alternative; boundary=00163630e88b3c01760480e4df50
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show details Mar 3
attaching the document...
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courier-slip.JPG
207K View Download
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Response to me
show details Mar 4
Dear Member,

We deeply regret for the inconvenience caused to you.

With reference to your mail we would like to inform you that due to some address problem your order has been returned back to us. We request you kindly provide us your complete address along with nearest landmark and an alternate number so that we can re-dispatch the same to you.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
jagriti
India Today Book Club

From: b r [mailto:[protected]@gmail.com]
Sent: Tuesday, March 02, 2010 3:18 PM
- Show quoted text -

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For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.
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b r to bapi_r, Response
show details Mar 4
Hi,

the shipment didnt return due to address problem. I HAVE RETURNED THE SHIPMENT (WATCH), please do check the mail trail,

i didnt expect such a childish reply from your end, wherin i clearly mentioned about the issue, informed you guys about the defective package and wrong item sent to me.

atleast, did you read the subject line?

i do work for a corporate, and do understand the importance of replying to mail, NOW AFTER THIS MAIL, I HARDLY EXPECT ANY PROMPT REPSPONSE FROM YOU GUYS, I DID JOIN THIS CLUB WITH THE FAITH ON INDIA TODAY GROUP, NOW ITS SHATTERED...

AS A LAST RESORT COULD YOU PLEASE ESCALATE THIS ISSUE TO THE NEXT LEVEL, OR DO I NEED TO CALL AND ASK FOR ESCALATION...???

BAPI
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b r to response, bapi_r
show details Mar 4
TO WHOMSOEVER IT MAY CONCERN:


Please go through the trail mail, I did order for the Round dialed Reebok watch, but received a damaged squared watch, as per the call and as directed in the mail, i have sent it back for replacement, i did pay 250 rupees and courier charges, also sent you the attachment, but now, i havent got any proper response you guys,

regret to say, as i lost my patience, this will be my final mail, as next course of action, i will lodge complaint with the consumer form, if i didnt get a proper reply within next 48 hours. let me also make it clear, this is not about the money, where i paid 299 for the item, and 250 for courier, this is about the poor customer experience and false assurance given by you guys.

regards

bapi reddy r
[protected].
hyderabad.
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b r to Response, bapi_r
show details Mar 4
Hi,

how many times do i need to repeat the same stuff...

I HAVE ALREADY SENT THE PARCEL BACK TO THE ADDRESS, YOU HAVE MENTIONED, ALSO ATTACHED THE SCAN COPY OF THE COUREIR SLIP.


PLEASE DO CHECK THE MAIL TRAIL BEFORE RESPONDING TO YOUR CUSTOMERS..

ONCE AGAIN... COULD YOU PLEASE ESCALATE THIS ISSUE TO YOUR MANAGER/SUP, OR I NEED TO DO IT.
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Response to me
show details Mar 5
Dear Member,

We sincerely apologize for the inconvenience caused to you.

In this regard we would like to inform you that we have forwarded your complaint to our concerned department. Kindly wait for some more time and you will receive your refund very soon.

Once again we sincerely apologize for the inconvenience.



We will be happy to render any further assistance or clarification that you may require.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number[protected]:30 AM TO 6:30 PM, all 7 days) or Write to us at:

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Warm Regards,
Jagriti
Executive Relations
India Today Book Club




From: b r [mailto:[protected]@gmail.com]
Sent: Thursday, March 04, 2010 12:44 PM
To: response (ITBC)
Cc: [protected]@dell.com

Subject: Re: Despatch Info of your Order - ** RECEIVED DEFECTIVE WATCH ** PL REPLACE OR REFUND.

TO WHOMSOEVER IT MAY CONCERN:

- Show quoted text -
- Show quoted text -

For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.
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Response to me
show details Mar 5


Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that we have already forwarded your complain to our concern department and we are following the matter with them. We request you that kindly wait for some days. We will do the needful soon.

Please note your Membership number ITBC10243964 for your future references.

We appreciate your patience and hope that you shall bear with us in the interim.

We value our customer and trust that you enjoy our products.

Request you to have faith in the company and we won’t let you down.

We shall be happy to render any further assistance or clarification that you may require.

Assure you of our best possible services always.

For further queries, please feel free to get back to us.
Or Call us on our Helpline Number[protected]:30 AM TO 6:30 PM, all 7 days)

Thanks & Regards
Sonia
India Today Book Club



From: b r [mailto:[protected]@gmail.com]
Sent: Wednesday, March 03, 2010 6:17 PM
- Show quoted text -
- Show quoted text -

For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.
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Response to me
show details Mar 5
Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that we have forwarded your complain to our concern department on urgent basis to re-dispatch your order. We request you that kindly wait for some days. We will do the needful soon.

Please note your Membership number ITBC10243964 for your future references.

We appreciate your patience and hope that you shall bear with us in the interim.

We value our customer and trust that you enjoy our products.

Request you to have faith in the company and we won’t let you down.

We shall be happy to render any further assistance or clarification that you may require.

Assure you of our best possible services always.

For further queries, please feel free to get back to us.
Or Call us on our Helpline Number[protected]:30 AM TO 6:30 PM, all 7 days)

Thanks & Regards
Prachi
India Today Book Club

From: b r [mailto:[protected]@gmail.com]
Sent: Thursday, March 04, 2010 3:05 PM

To: response (ITBC)
Cc: [protected]@dell.com
- Show quoted text -

- Show quoted text -
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.
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b r to Response, bcc: bapi_r
show details Mar 9
any update ???
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Response to me
show details Mar 10
Dear Member,

We apologize for the inconvenience caused to you.

This is with reference to our earlier communication.

With reference to your mail we would like to inform you that your refund is under process, please note your refund reference number RE10001124 for your future reference.

We would like to promise you, that we will leave no stone unearthed from our end, to refund your amount at the earliest.

We sincerely regret and apologize for the inconvenience caused to you.

Assure you to provide our best possible services always.

Warm Regards,
JAGRITI
India Today Book Club





From: b r [mailto:[protected]@gmail.com]
Sent: Tuesday, March 09, 2010 6:26 PM
- Show quoted text -
- Show quoted text -

For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.
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b r to Response, bcc: bapi_r
show details Mar 20
Hi there...


what is the update on my case... ???

neither i got the shipment (round dialed watch) nor the refund of courier chargers (250.00), which i spent returning the defective watch.

expecting reply asap..



regards..

bapi reddy

[protected]
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Response to me
show details Mar 20
Dear Member,

Please accept our sincere apologize for the inconvenience caused to you.

With reference to your mail, we would like to bring this to your kind notice that we have taken up the matter with concern department.

There are some internal formalities which we have to follow up to arrange your refund so we request you to provide us 25-30 day’s time to look into this matter.

Hope you shall bear with us in the interim.

We value our customer and trust that you enjoy our products.

Please, quote your refund reference number <RE10001124> for future interactions.

We shall be happy to render any further assistance or clarification that you may require.

Please call us on[protected], 9:30 am to 6:30 pm, all 7 days) or email at [protected]@indiatodaybookclub.com or [protected]@indiatodaybookcub.com

Warm Regards
Praveen
India Today Book Club


From: b r [mailto:[protected]@gmail.com]
Sent: Saturday, March 20, 2010 8:46 AM
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For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.
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b r to Response, bcc: bapi_r, bcc: me
show details Apr 27
Hi,

any update on this ???

i must say that... this is the Worst Customer Experience of My life... delaing with you ppl.

after numreous phone calls... tons of mails... no action is taken..

when i call your support... explain the issue to tech... post asking for supervisor, , .. even after informing not to disconnect... YOU PPL DELIBARATELY DISCONNECT CALL... when you cant answer / resolve customer queries on phone... why do u ask us to call the number...

PLEASE MAKE A NOTE THAT THE MONEY IS SECONDARY... Rs. 550 surely wont make any difference in our day to day life... here the point is about THE TRUST / BRAND / THE PROMISE YOU MADE...

as i see that, lot of ppl complain about your compmany / product / service, I LOST HOPE COMPLETELY...

I DONT MIND SPENDING 10K ON A LAWYER BY TAKING THIS ISSUES TO CONSUMER FORM.

I NEED A MAIL CALL FROM A AUTHORISED PERSON, WHO CAN SHOW A RESOLUTION TO THIS ISSUES...

REMEMBER... I NEVER OPTED FOR FULL REFUND... I STILL LIKE TO GO FOR THE WATCH (ROUND) AND REFUND OF THE COURIER CHARGES...

JUST HOPING FOR A REPLY... NOT FROM THE PERVIOUS GUYS/AGENTS.. FOR A AUTHORIZED PERSON WHO CAN TAKE ACTION !!

regards

bapi reddy
[protected]

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show details Apr 28
Dear Member,

We apologize for the inconvenience caused to you.

This is with reference to our earlier communication.

With reference to your mail we would like to inform you that your refund is under process, please note your refund reference number RE10001124 for your future reference.

We would like to promise you, that we will leave no stone unearthed from our end, to refund your amount at the earliest.

We also request you that kindly provide us the scan copy of your courier receipt we can check the details and inform you the same.

We sincerely regret and apologize for the inconvenience caused to you.

Assure you to provide our best possible services always.

Warm Regards,
Prachi
India Today Book Club

its a maha cheating company

How long do I need to wait... Bapi Reddy

India Today Book Club — Defective and incomplete product not replaced for the last 6 months

I had placed an order on bagittoday.com, order id[protected], artdinox 55 pc dinner set on 28/04/10. Billing Id:[protected] Date:[protected]:07:10.0 Mode of payment: Credit Card/Debit Card Total transaction amount: 6698.0 I received the courier on 03/05/10 and found out that 2 quarter plates were broken and 6 small bowls were missing. From that day till now I have send them 6 mails and made 12 phone calls. Initially they said that withing 15 days they would replace the product, In August twice they said (response center floor managers Aadil on 6th and Kapil on 14th) that the replacement has been approved and next three days the courier guy would come with the replacement. Now this month they are saying that they are out of stock therefore we cannot tell you by when the replacement would happen. Its been 6 months since the payment.

Same incidence with me too... Too bad service and really these are fake guys...

One thing I would like to say that there'll be always deceiving people.

Bapi,
As a corporate employee, u should know that how come u get a reebok watch for 299/- (this is the stupid add I have ever seen).

First of all, we should not bend down for all these stupid/time consuming promotions. We should treat such mails as spam.

I can surely say that you wasted lot of your valuable time concentrating on this issue...

Instead complaining...at least from now on wards beware of all such dirty promotion mails/adds (which are ruining the name of INDIA by keeping our country name).

regards,
satya
[protected]@hotmail.com

Buddy, Thanks for updating on your views .. i got a mail today from Bag it today and i was offered a blackbarry 8860 at 5999 Rs only.. but before ordering it, i thought i should check first on google as honestly i didnt know much about bag it today.. and when i typed the word Bag it Today..i found the similar negative views on differnent forums .. and now i hav made up my mind to not to buy any product from any online shopping portal until u r confident.. thanks for sharing your experience and saving me

i send a mail saying that i dont want the product as there is no warranty.without company's warranty, any product can be treated as fake n not authentic.still, i get mail about the product that it will be reaching soon to you.kindly stop sending me mail as i dont want your product.

it really sucks, after waiting for about a month i come to know that due to your "technical error" AS SAID BY THE AGENT. it will take some more days to reach the parcel...

i pray everything goes well, but no more buying from "bag it today"...watch out ...

many thanks for the information. I got one such kind of mail today
Rajesh