[Resolved]  India Today Book Club — Non receipt of free gifts

I AM ALSO HAVING THE SAME PROBLEM FRM THOSE GUYS
THERE ATTITUDE REALLY SHOWS THAT THEY ARE REAL FRAWDS
WASTING ALL THE TIME & MONEY

hey

India Today Book Club — Non receipt of ordered/ paid product

Dear Sir,
I have ordered on line for a pack of CD's Encyclopedia on 29th August 2008 and paid the amount of Rs. 574/00 by credit card.Though I recd confirmation that the order will be processed in 4 to 5 weeks time and delivered at the given address no delivery has been made to me even after 8 months. I continue to be flooded with e mails and SMS for more such fake offers every day. I have tried to contact the company and lodged complaint but every time they say that it will be delivered in 10 days.

The order NO as given by them is OGA[protected]

How can I get back my money and what penal action can be taken against the company. Can u pls let me know how my grievance can be settled.

indiatodaybookclub — Two items missing

I have recd. offer from indiatoday bookclub for Reebok kit containing 6 items on my mobile on 25th march 2009. i had accepted the offer and through credit card i paid the amount Rs.2, 998.My order No. is[protected]. offers was given by some Mr. Sahid from indiatoday bookclub.

After long follow-up on 04.05.2009 i have received only four(4) items instead of six (as Promised at the time of offer). I have recd. T-shirt, short pant, socks & shoes.
at the time of offer i was told that other than above four items i will get Reebok travelling bag and Towel . Today I have longed my complain on their helpline no.[protected] also.(Compalin no.is 91104), even send e'mail also.

A hardware shop owner refused to give us e free satchet of dettol liquid soap along with Robin Blue.He justified his act by saying that alhough the robin blue bottle mentioned dettol liquid soap as free alongwith it but since the new lot that had arrived in his shop did not give any such offer therefore he would not give it along with the old one.He said that he had not received any dettol liquid soap alongwith those Robin Blue bottles.Does this come under a case of consumer protection?

A hardware shop owner refused to give us e free satchet of dettol liquid soap along with Robin Blue.He justified his act by saying that alhough the robin blue bottle mentioned dettol liquid soap as free alongwith it but since the new lot that had arrived in his shop did not give any such offer therefore he would not give it along with the old one.He said that he had not received any dettol liquid soap alongwith those Robin Blue bottles.Does this come under a case of consumer protection?

LIVING MEDIA INDIA LTD. — Gift on 16 cd pack not received

I have not received the gift on 16 cd pack Benetton Sunglasses till today. I had informed this to Living Media India Ltd immediately but I have not received any reply.

Suhas Chitnis.

Dear Mr. BANDANA MUKHOPADHYAY Your complaint has been resolved on 15/03/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]





[Subject-ONLINE COMPLAINTS]

Same thing happened to me as well. Just that I gave up...after calling around 10-15 times. I was to get a free Reebok bag and Hotel stay after purchasing their CD pack. I am not sure if I have their Invoice number etc. However, I am in their list as still I keep on getting very tempting offers. Please advise what to do.

India Today Book Club — Committing for free gifts and not giving

Kindly Go thru Below mail Conversations... Still there is no proper response. Please let me know how to make this issue serious.


Expecting your reply ?

Thanks & Best Regards
K.Shanmuga Sundaram
[protected]
E-Mail : [protected]@hmil.net


[protected][protected][protected][protected]
From: Shanmuga Sundaram K
Sent: Thu 07-May-09 9:59 PM
To: Book_club
Subject: RE: Offers


Dear Sir,

Please let me know, how long I am going to get the same reply from your Representatives saying "we have forwarded your complaint to our concerned department. Kindly wait for some more time" Kindly say how long is this some more time (tell the date).

Only for Phone calls followup itself I have wasted around Rs.600/ think this will be much more than the watch cost.

I think this is not at all fair from ITBC side. For this simple thing I have made several followup's.

If not possible please let me know. The commitment while making the order, as well as during followup in not at all kept up. This is shame on ITBC's part. I really did not think ITBC will cheat this much.

Please don't make fool of me anymore, I am fedup.

Kindly make this as a final followup. Expecting your speedy response & reply.


Thanks & Best Regards
K.Shanmuga Sundaram
[protected]
E-Mail : [protected]@hmil.net


[protected][protected][protected][protected]
From: Book_club [mailto:[protected]@offers.indiatodaybookclub.com]
Sent: Sat 14-Mar-09 4:55 PM
To: Shanmuga Sundaram K
Subject: RE: Offers


Dear Member,



We sincerely apologize for the inconvenience caused to you.



In this regard we would like to inform you that we have forwarded your complaint to our concerned department. Kindly wait for some more time and you will receive your Watch very soon.



Once again we sincerely apologize for the inconvenience.



We will be happy to render any further assistance or clarification that you may require.



Your valuable association with the India Today Book Club means a lot to us.



Assure you of our best possible services always.



For further queries, please feel free to get back to us or Call us on our Helpline Number[protected] or[protected] tolls free, 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:



INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068



Warm Regards,

Executive Relations

India Today Book Club








[protected][protected][protected][protected]

From: Shanmuga Sundaram K [mailto:[protected]@hmil.net]
Sent: Friday, March 13, 2009 6:17 PM
To: Book_club
Subject: RE: Offers



May I know still how long it will take.



Thanks & Best Regards
K.Shanmuga Sundaram
Hyundai Motor India Ltd.,
Engine & T/M Quality Control
Ext. :[protected] / 5367.
E-Mail : [protected]@hmil.net



[protected][protected][protected][protected]

From: Book_club [mailto:[protected]@offers.indiatodaybookclub.com]
Sent: Sat 07-Mar-09 9:47 AM
To: Shanmuga Sundaram K
Subject: RE: Offers

Dear Member,



We apologize for the inconvenience caused to you,



In this regards, we would like to inform you that when you had ordered for the SAAZ CD’s, we did not send you Watch along with the order because Watch is very costly and we are getting the incidence from the postal side previously that customer are receiving only orders not the Watch. Therefore, we have sent you only the SAAZ CD’s to confirm your address. Now, we will send you the Watch at your door step through secure speed post.



We request you to please wait for some more time you will receive your Watch soon.



Assure you of our best services always.



We shall be happy to render any further assistance or clarification that you may require.



We sincerely apologies for the inconvenience caused to you in this regard.



For further queries, please feel free to get back to us at or Call us on our Helpline Number[protected], 9:30 AM TO 6:30 PM, all 7 days)



Warm Regards,

Shabnam Khan

India Today Book Club








[protected][protected][protected][protected]

From: Shanmuga Sundaram K [mailto:[protected]@hmil.net]
Sent: Thursday, March 05, 2009 12:27 PM
To: Book_club
Subject: RE: Offers



I received my 16 CD pack. But as committed by you the Bennetton watch free gift is not reflecting in the free gift claim website.



Thanks & Best Regards
K.Shanmuga Sundaram
[protected]
E-Mail : [protected]@hmil.net



[protected][protected][protected][protected]

From: Book_club [mailto:[protected]@offers.indiatodaybookclub.com]
Sent: Thu 26-Feb-09 10:32 AM
To: Shanmuga Sundaram K
Subject: RE: Offers

Dear Member,



Thanks for writing to us.



With reference to your mail, we would like to request you that kindly let us know the details of the order witch you placed through call.



We assure you of our best services always.



For any further query or assistance please feel free to get back to us or contact us on[protected],[protected]toll free) or write us at:



INDIA TODAY BOOK CLUB

B-47, INDIRA ENCLAVE,

NEB SARAI, NEW DELHI-110068



Thanks & Regards,

Shabnam Khan

Executive Relations

India Today Book Club.




[protected][protected][protected][protected]

From: Shanmuga Sundaram K [mailto:[protected]@hmil.net]
Sent: Wednesday, February 25, 2009 4:39 PM
To: Book_club
Subject: RE: Offers



Kindly have this acknowledgement.



I have received the call and booked the offer also. But meanwhile I would like to have look on the product, So kindly send me the web link to view it.



Thanks & Best Regards
K.Shanmuga Sundaram
Hyundai Motor India Ltd.,
Engine & T/M Quality Control
Ext. :[protected] / 5367.
E-Mail : [protected]@hmil.net



[protected][protected][protected][protected]

From: Book_club [mailto:[protected]@offers.indiatodaybookclub.com]
Sent: Wed 25-Feb-09 4:56 AM
To: Shanmuga Sundaram K
Subject: RE: Offers

Dear Member,



Thanks for your e-mail to us.



With reference to your mail we have forwarded your request to our concerned department very soon you will get a call from our side if you haven’t got the call yet.



For any further queries get back to us.



Please acknowledge the receipt of this mail.



Thanks & Regards,

Rohit Kumar

Executive Relations

India Today Book Club


[protected][protected][protected][protected]


[protected][protected][protected][protected]

From: Shanmuga Sundaram K [mailto:[protected]@hmil.net]
Sent: Sunday, February 22, 2009 2:19 PM
To: Book_club
Subject: RE: Offers



Dear Sir,



I would like to avail the 16 CD pack offer that is going on in India Today. Please give me the details of the same.



Regards

Shanmugam

[protected].

i am also in the same category as after a lot of attempts at the website, they are showing errors.i had got for rs 2598 a set of 12 books.alongwith that they should give me a holiday voucher for a couple plus air ticket for onward and return journey to any destination in india.they are citing technical errors all the time.it is time that all o[censored]s put a consumer case against them for all the hardships we ahd to undergo to try to get what was promisd to us.

Dear Mr.K Shanmuga Sundram Your complaint has been resolved on 24/05/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]





[Subject-ONLINE COMPLAINTS]

I had the same problem; when I tried logging on to their website with the promotion code, I was unable to do so. So this is really a BIG SCAM

I had registered for Rs.60 lacs sweepstake entry on the mail received from [protected]@irctc.co.in. Thereafter I got a mail from India Today Book Club (ITBC) for successful registration in the sweepstake entry with passcode.

Thereafter I got a phone call from ITBC offering 12 devotional CD's @Rs.2249. In return they have informed the following freebies worth Rs.3999/- would be provided alogwith the CD's :

1. Reebok T-shirt
2.Addidas bag


Today I have received only the CD's, whereas all other things as above have not been received.

On speaking to them they have informed to log on their website bookstoday.in/promos.htm and claim free gifts by mentioning the unique identification number.

Unfortunately after trying several times it is not being logged and shows error in the identification number.

ITBC have failed in their commitments and have failed to deliver the freebies and now are giving excuse of logging on their sites for claiming the gifts. It is misleading and people are fooled after they have made the payment.

The matter is to be taken up seriously with them and ensure they fulfil their committments or pay the money back to me alonwith penalty and fine so that such things are not repeated in future.

devotional music CDs — non receipt of product

In response to you offer through SMS I had placed order for devotional CDs (20) and have recd a confirmation through SMS on 22 May. However the product has not yet been delivered to me. You are requested to send the product at earliest. My residential address is 6/405, Defence Officers' Encl, S P Marg, Chanakyapuri, ND-21. Mob No-[protected]

16cd saaz series — non receipt of free gifts

i was made sure of three free gifts for which i registered online but till date i didn't receive

I have received parcel of set of 7 DVD's of Agatha Christie but am not able to log in for claimimg free gifts.

Unique code[protected]A[protected]

ITBC/Phillips DVD and Home Theater — Non receipt of confirmation of payment

Through phone i booked the offered product i.e.Phillips DVD and Home Theater for Rs 7598 (inclusive of postal charges) on 24th June 2009. But till now I have not got confirmation from your side whether you have received the payment or not. Kindly confirm the payment thru email "vijaybahadur2007"or sms on [protected]. Kinldy send the products as soon as possible. Thanks
Dr. Vijay Bahadur
24/B, Gangotrinagar,
Allahabad Agricultural Institu-Deemd University, Allahabad
Near Saraswati Sweet
Dandi, Allahabad

India Today Book Club — Non receipt of free gift & No response

I subscribe to India Today Book Club's Free gift scheme by paying Rs 2249 in the month of Dec, 2008 vide order Ref. No. OGA[protected] but I am yet to receive my free gift. I made several complaints to ITBC ( Complaint No 46063 Dt 31/03/09, 93277 Dt 06/05/09, 993912 Dt 23/05/09, 130029 Dt 09/06/09, 148828 Dt 08/07/09) but there is no response.The call centre staff of ITBC is trained to give a fixed reply
every time to wait for another 15 days which as ususal pass without taking any action. ITBC has certainly found a genious way to fool people. Instead of giving a proper response they keep on sending offers one after another.
I seek this forum expecting some action.

A.K.Soni
178, New Civic Centre
Bhilai (C.G.) 490006
Ph[protected] Mob [protected]