[Resolved]  India Today Book Club — Online complaints

Dear Mr. Ritu Sara Thomos. Your complaint has been resolved on 01/06/2009.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

[protected]

India Today Book Club — Not received the gift for past 7 months

Dear Sir / Madam,

I had purchased music CDs from India Today Book Club in July 08. Along with this there was an offer for a pair of Adidas Shoes. The market price of the shoe is Rs 2499 and I had to pay Rs 748 ( Rs 499 for shoes + Rs 249 as handling charges). I had sent the cheque to India Today and they have enchased this cheque on 18th Nov 08. The cheque number is 659820 of Axis Bank. As per the offer the shoes were to be delivered within 60days.



I have been following with India Today since Aug 08 and till date I have not received the shoes. In Feb 09 I was told that the shoes were out of stock so they could not dispatch the same. Instead of Adidas shoes they offered to send Reebok Shoes. I agreed to receive Reebok shoes and I am still waiting for the shoes to be delivered. The call centre person keeps on apologizing and promising to send the shoes in next 8 days time but I do not know when their 8 days will come.



On 11th April the call center person promised to deliver the shoes by 18th April ……on 18th April I called up the call centre and cam to know the shoes were not dispatch due to some audit ( which I feel is some new story they have cooked up) and would be delivered by 25th April. On 25th April I called up the call centre and was told that the shoes were not dispatched and was told that there is some problem in the system so he can not register my complain ( this story is a regular one which I have heard in past so many months ). I spoke to the person at call centre today 2nd June and he says the shoes were not dispatched since they did not have the stocks.

I have already spent lot of money on making phone calls since I am based at Mumbai and their office is in New Delhi.



I am not sure if I will ever get the shoes but I think other customers are also facing this problem with the company. Can you suggest some ways to solve this problem…..do I need to approach the consumer court.





India Today Membership number is : ITBC07295492

Order no : 0GA[protected]

Invoice no: ORA[protected]

Invoice Date: 30-July-08

Tel no of their call center is :[protected]

Email Id is : [protected]@indiatodaybookclub.com

Thanks and regards,



Vivek Kaushal

Mo: +[protected]

India Today Book Club — free gift of reebok shoe

hi
i am mohit mittal from panchkula. my membership no itbc08742216 dated 31.1.2009.The charge of membership fee 2599 from me and send 20 pack of cd and tell free reeebork shoe within 10 days but till date i am not recived.

mohit mittal
[protected]

India Today Book Club — TRAVEL VOUCHER IS NOT RECEIVED

dear sir,
this is Prabhu Sharma from Rajasthan, I have complaint against INDIA TODAY BOOK CLUB, I purchase a holiday package from this company and Paid 6000/- aprox from my credit card, and on that time they were saying now you will get a booklet and entry form and travel voucher but still no progress and I also enclosed all Mails which I sent to INDIA TODAY BOOKCLUB.
PLEASE THIS IS MY REQUEST TO YOU HELP ME ON THIS ISSUE .
THANKS
PRABHU SHARMA
MOB 0091 [protected]
RAJASTHAN
INDIA


====================================================================
Dear Member,

We apologize for inconvenience caused to you.

With reference to your mail we would like to inform you that your order has been dispatched from our end, so kindly wait for 7 to 10 days, we are tracking dispatched
details of your parcel and we will inform you the same.

Kindly note down your Membership number for future reference
ITBC091177

Incase you do not receive your order within the given time frame; you can get back to us at

[protected]@indiatodaybookclub.com. You can also contact us on our Helpline Number[protected],[protected]toll free).


You can also write to us at:

India Today Book Club

B-47, Indira Enclave, Neb Sarai

New Delhi- 110068.

We value our customers and trust that you enjoy our products.

Your valuable association with the India Today Book Club means a lot to us. We assure you of our best possible services always.


Warm Regards,

JAMSHED ALI

India Today Book Club



=========================================================================
Dear,

still No Progress, Really I totaly fedup from India Today Group services.

please tell me where is my fault if I paid 6000 aprox in April, and till time I have not received any Travel Voucher and booklet from your side, despite many followup by phone calls and mails also. still no progress.

why you are spoiled your Brand Namne INDIA TODAY GROUP ????????????

I want my Parcel with in 2 Days otherwise I will Complain in Consumer Court.

my Mobile No. is [protected] call me urgent and reply me.

tx

PRABHU SHARMA

MEMBERSIP ID : ITBC091177

======================================================================

Dear Officer,



This is Prabhu Sharma from Rajasthan (Membership ID: ITBC091177), in the last month April 18th, I received your promotional mail for Holiday package 7 nights @ Rupees 849 per night in 3 Star / 5 Star hotel in

India or in world anywhere . Than I sent a mail for query after that day, I received a Call from

INDIA TODAY BOOKCLUB and I purchased this offer by my Credit Card I paid Amount RS 5943.00 INR, on that time one executive told me your Parcel will deliver in next 8 days but still not Received by me.



ON YESTERDAY I CALLED IN YOUR CUSTOMER CARE[protected], THAN HE SAID WE SENDED YOUR PARCEL VIA BLUE DART COURIER TO MY ADDRESS AT SAWAIMADHOPUR RAJASTHAN PIN 322001, HE GIVEN ME COURIER ID NO. [protected],



THAN I CONFIRMED IN BLUE DART COURIER JAIPUR OFFICE BUT HE SAID " WE DONT HAVE SERVICE IN SAWAIMADHOPUR SO WE RETUTRNED YOUR PARCEL AGAIN FOR

DELHI OFFICE " .



Now plz tell me if service area is not available than why this courier taken this parcel from INDIAT TODAY BOOKCLUB ???



AGAIN I CALLED IN YOUR CUSTOMER CARE AND I TOLD HIM ALL THIS PROBLEM THAN HE SAID STILL WE HAVE NOT RECEIVED RETURN PARCEL SO WE CANT HELP YOU, and now it will resolve in next 15 to 20 Days .



My Complaint no. is 92057 .



I am your Customer so this is my Request to you please deliver my parcel at my Location that is :



PRABHU SHARMA

India Today Book Club — Wrong product delivery

I had availed the product through India today book club offer in which they would provide Swatch chrono watch along with Benetton watch for all at a rate of Rs 3100.The payment was made after a great deal of chase by India today executives for payment which was then promptly paid through mobile activated credit card payment. The 100% payment date made was 12th Feb. 09 that too after borrowing the credit card from my collogue as i do not own one. With only a expectation of receiving my watch. Booking id was generated by India today which was given to me after the payment .I received a message on my mobile after few days telling that the payment has failed. Shocked with the message i called customer care only to know that they have delivered Reebok kit as against my watch. Upon complaining I was told to refuse the parcel upon receipt so that when it reaches their end they would send the required one. Fro that day i have sent nearly more than 15 reminders through mail & more than 25 calls to customer care. People from executive level to customer care staff none of them have responded to my request.I feel It is only they send computer generated meassage which carrys no meaning as they are literally not bothered about . Its nearly four month now & my amount of Rs 3100 has been cheated by India today book club. Its only a drama India today book club is conducting with the people which limits only on our trust on reputed brand of india & we make payment. I advice who so ever reads my message & caution them to think twice before making any advance payment to India today club .

India Today Book Club — Non delivery of books

Got promotional email for Rupees 60 LAKH Sweepstakes. I was more interested in the 12 books from different writers alongwith Free airfare and holiday package. Transaction failed in first instance so got whole of Indiatoday from different locations pounded me with calls to complete the transaction. In this confusion 2 orders were placed for which one payment of Rs 2598/- was done thru Credit Card. The packet did come but with 7 AGATHA CHRISTIE CDs which were not at all wanted and ordered for. After lot many phone calls, they said that I should return the CDs and they will send the books in lieu of that. I sent the CDs on 25/03/2009. Now after many calls to them, I could talk to 3 persons who said that till now my DVDs have not been updated in their system. Now sending a packet thru Blazeflash from Delhi within Delhi does not take that much time. Till now I am awaiting the packet with books. lately they have started sending me SMS amd emails that the delivery has been missed, so please call back at 40502424. I have tried calling to them around 20 times today but there is noone attending. I guess they have closed down the office. A prestigious institution like Indiatoday Book Club us responsible for this and its to my utter disgust that they have failed and let down the customer. I appeal to all here with complaints, at least those in Delhi, to collectively file in Consumer forum. It seems its a racket going on there. if they are genuine then I will solicit a immediate reply to this complaint right here. I think we Indians are far behind because of these type of irresponsible acts.

India Today Book Club — ONLINE COMPLAINT

I offered for purchase of swatch watch which had a free Beneton Watch attached to it (Order No OGA[protected], in the month of Dec-08. The same was sent vide Invoice ORA[protected] dated29.12.08. However, the Beneton Watch did not come. On making repeated enquiries the same was sent vide Invoice No GFA[protected] dated 12.01.09. However the piece was defective and as per email transacted and calls to their Customer Support the same was sent back to them for replacement and they received it on 16th Feb-09 vide Waybill No : [protected] of Blue Dart. However, despite repeated emails to [protected]@indiatidaybookclub.com and call to their customer support number at[protected], and lodging of two complaint bearing number 10080 and 90481, the replacement is not received till date for the defective Beneton Watch. Every time on call they say the material was out of stock, just now received and will be reaching you in next ten days - those ten days are yet to get over for me in the last 4.5 months. And they hardly respond to the emails.

I want to lodge a Consumer Case against them. Please take this complaint accordingly.

Regards

Siddhartha Dey
Membership No of India Today Book Club is ITBC08810302

India Today Book Club — Delay in promised refund for defective product shipped

Hi

The timeline of events in my complaint is as follows

11 March 09 - Order placed for Benetton Sunglasses + Wristwatch combo from ITBC (paid with my credit card and evidenced in statement) Rs 1499

1st Week April 09 - Package delivered but defective (see attachment)

6 April 09 - Complaint mail with attached pictures sent

7April09 - Response from ITBC "With reference to your mail we request you that kindly send the parcel back to us we will arrange the refund against the same". I confirmed on phone that courier charges willl also be reimbursed (Rs239). Just a thought here, when a perfectly reputable courier company only charged me Rs. 239 for returning the package to ITBC, why should ITBC charge 499 for delivering the same package???

15April09 - Confirmation from courier company that package has been successfully delivered at ITBC Delhi office

15April09 - Mail from ITBC "With reference to your mail, we would like to have a scan copy of your credit card statement, so that we can check the details and help you in the same."

15April09 - Card statement sent for 1st time to ITBC ("PFA my credit card statement (ref page 2 of statement, transaction dtd 11th Mar 09")

23April09 - Mail sent in frustration to ITBC (after sending the statement three timws in one week)

"Dear Ms. xxx, Mr. xxx.. and all others who have 'helpfully' reminded me to send my card statement...! As you can see from the mail below... i have ALREADY SENT THE STATEMENT TWICE. PLEASE CHECK FILE NAMED 09_03.PDF (attached again in this mail). I am sorry to say this, but my so called 'valuable' association with India today is very close to ending. I hate to say this but this is absolutely the last time I am mailing my statement to you. I will not hesitate in raising this matter with your seniors in Customer Service and failing that in approaching the consumer court."

24April09 - Response from ITBC "With reference to your mail we would like to inform you that there is no any deduction shown from our side in your attached credit card statement, if amount deduct from our side it shown the name of "INDIA TODAY BOOK CLUB or LIVING MEDIA". So kindly confirm to your Bank about your transaction details."

24April09 - My response to ITBC

"Dear xxx. Guess you havnt noticed that there is a page '2' in the statement and you can clearly see a transaction dated 11th March 09 for INR 1498 favouring Living media India Ltd. If you are still unable to see page two... here's some advice... it is the page after Page 1. Are you guys playing games? If yes, I am not enjoying them!"

28April09 - Response from ITBC - "In this regard we would like to inform you that we have forwarded your complaint to our concerned department. Kindly wait for some more time and you will receive your refund very soon."

18May09 - in response to a query from me on the refund status - "With reference to your mail we request you that kindly provide us the scan copy of your credit card statement so that we can check the details and inform you the same."

SEND THE STATEMENT AGAIN !!! WHAT HAD I SENT THREE TIMES IN APRIL?????

18May09 - my response to ITBC

"Dear Ms. xxx. Would request you to ‘take some time out’, ‘think’ and then reply to mails (that too after a week of my sending a reminder). I hope you can read the mails below too….. this is not an old case. The statement has already been sent across three times.How is it that you guys manage to find new ways to ‘amaze’ me with your service ‘efficiency’ regularly?"

20May09 - from ITBC - "With reference to your mail we would like to inform you that we have forwarded your mail to our concern department. Kindly wait for 14 working days. We are trying to handover it to you as soon as possible. Very soon we will inform you about the status of your request."

2nd June 09 - after waiting two weeks and not getting any response, i called up and insisted on speaking to the custoemr service manager. He WANTED ME TO SEND THE STATEMENT AGAIN. But assured me he would personally resolve my problem. So I sent the statement one last time - to a different ID marked URGENT and to his attention as he adviced". He promised he would reply the same day with a possible resolution.

6th June 09 - I am finally posting this complaint. 58 DAYS after i was promised a refund. I am still doing the decent thing by NOT NAMING people who have corresponded with me from ITBC. Hope ITBC realises that. However, i have the entire mail trail of the correspondence with me. One thing is for sure - THEY HAVE DEFINITELY LOST A CUSTOMER. I have already advised one friend to NOT PLACE any orders with ITBC.

Hope through tghis website my complaint reaches the right ears in ITBC and i finally get my refund.

Regards
Vasan

Sorry.. missed out the following details

Order ID MITBC-WEB[protected]
Membership No. - ITBC09937593

regards
Vasan

PLEASE CANCELED MY ORDER NO ITBC0936670 IN THE NAME OF I J KAPOOR C1/1 JANAK PURI NEW DELHI _110059 MO NO .[protected]

SIR KINDLY CANCELED MY ABOVE SAID ORDER BECAUSE OF YOUR TELESALES OFFICER (DALEEP MO NO [protected] ) ABSOLUTELY MISS GUIDE THE SAME AFTER WE READ THE TERMS AND CONDITION ABSOLUTELY DIFFERENT WITH DISSECTION WITH YOUR CALLER I AM NOT INTERSTED THE SAME
REFUND MY MONEY AT SAME MY CR CARD

THANKS
--
Best Regards
I J Kapoor
[[protected]]
[protected][protected]

Reply Forward

India Today Book Club — NON DELIVERY OF ITEMS PURCHASED THROUGH CREDIT CARD

I FAIL TO UNDERSTAND WHY YOU PEOPLE DELAYED MY ORDERED ITEMS EVEN AFTER LAPSE OF SO MUCH TIME.SHOULD I MAKE A COMPLAINT TO YOUR HIGH UPS IN THE MATTER.




[protected][protected][protected][protected]
From: Sachida Nand Chaturvedi <[protected]@yahoo.co.in>
To: Feedback Club <[protected]@indiatodaybookclub.com>
Sent: Friday, 24 April, 2009 7:30:00 AM
Subject: Re: INVOICE NO.OGA[protected] ORDER NO.ID MITBC-WEB[protected] DATED 25/02/2009


THIS HAS REFERENCE TO YOUR MAIL HEREUNDER.I HAVE NOT YET RECEIVED THE SPEEDPOST CONTAINING ITEMS SAID TO HAVE BEEN DISPATCHEDB FOR INVOICE NO.16th March ’09 under consignment number ED[protected]IN through SPEEDPOST, Very soon it would be at your, I HAVE PAID THE VALUE OF CONSIGNEMENT WAY BACK FEBRUARY 2009 & AM STILL WAITING FOR DELIVERY. DO REPLY ME THE DEFINITE DATE BY WHICH I WILL RECEIVE THE CONSIGNMENT.([protected]@YAHOO.CO.IN)




[protected][protected][protected][protected]
From: Feedback Club <[protected]@indiatodaybookclub.com>
To: Sachida Nand Chaturvedi <[protected]@yahoo.co.in>
Sent: Saturday, 21 March, 2009 12:48:18 PM
Subject: RE: [Suspected Spam] - INVOICE NO.OGA[protected] ORDER NO.ID MITBC-WEB[protected] DATED 25/02/2009


Dear Member,



We apologize for the inconvenience cause to you.



With reference to your mail, we would like to inform you that your order has been dispatched from our side on 16th March ’09 under consignment number ED[protected]IN through SPEEDPOST, Very soon it would be at your doorsteps. Kindly wait for 14working days. If you would not receive the same within the given time frame, kindly get back to us. We will do the needful.



Kindly make a note of your membership number as given below for future reference.



ITBC08692483



We assure to provide you with best service always.



For further queries and assistance please feel free to get back to us on same or call us on our helpline number(s) _

[protected] or[protected]Toll Free**)



Thanks & Regards

Kuldeep Singh

India Today Book Club













**[protected] is toll free number but only from MTNL/ BSNL.



-----Original Message-----
From: Sachida Nand Chaturvedi [mailto:[protected]@yahoo.co.in]
Sent: Friday, March 20, 2009 9:41 PM
To: Feedback
Cc: response (ITBC)
Subject: [Suspected Spam] - INVOICE NO.OGA[protected] ORDER NO.ID MITBC-WEB[protected] DATED 25/02/2009





IN REFERENCE TO ABOVE I VISITED POST OFFICE AT BALLIA ON DATE & FOUND YOUR SPEED POST NO.ED[protected]IN DT 02/03/2009 POSTED FROM LAZPAT NAGAR NEW DELHI.BUT THE CONCERNED PACKET WAS TORN ON MANY PLACES WITH ALL CHANCES OF YOUR SUPPLIES MIGHT NOT BE IN THE PACKET. AS I HAVE PAID YOU THROUGH MY CREDIT CARD PLEASE SEND THE PACKET/PARCEL BY COURIER SERVICES RATHER THAN SPEED POST/REGISTERED POST. SACHIDA NAND CHATURVEDI MEMBER NO.ITBC 08692483





Add more friends to your messenger and enjoy! Go to http://messenger.yahoo.com/invite/





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This ITBC is a bull shirt organization. People have to phuck them like anything. Blody baastaards.

Today I received a response from India Today Book Club on my complaint in this forum.. The story written by them is same. They are repeating the story of Babar having come a ruled Bharat. Please see below:

"Dear Member

we are scerely apologize for the inconvenience cause in this regard

With reference to yourt mail we would like to inform you that as per your instructions we have checked out your record and found that we have recieved your parcel back which was send by you and we have updated a new parcel in our record wih will bedispatched from our end in our next lot and will reach to you very soon.

Kindly go through with the details of your new product

Membership Number ITBC08810302

Order Number 0FA[protected]

Activity INTERNET

For any further query or assistance please feel free to write us on [protected]@indiatodaybookclub.com or call us at[protected].

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team, India Today Book Club "

When is that despatch going to happen? When is that "very soon" period going to be over? It seems even 6 months is not very soon for them. Disgusting, frustrating, ... I dont think I will ever even buy India Today magazines if this is the type of their professionalism. Who knows whether their magazines at all carry authentic information? May be all these days I was reading rubish there.

Regards

Siddhartha

Online Shopping — Fraud done by India today book club

I received a call from ITBC int he month of march 09 and offered me the Reebok Fitness kit with free gift of Beneton Watch and sunglasses under the Booking ID No.[protected]. But till today the booked goods have not delivered by the ITBC though I made uncounted request by telephone and email. Every time I received the same reply we enquiry the matter.

Therefore I request to all of you who see this mail Please aware with dealing this club.

The said club is totoaly cheater club.

India Today Book Club — Online Complaint

The complaint made by Mr. Velangani Kumarhas been resolved. If you have any further queries, please mail back to us on our given id:

[protected]@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.-

[protected]

India Today Book Club — Received a Short Shipment

I want to complaint about the un-ethical practices and services provided by India Today Book Club.

I received a shipment against Invoice No: ORA[protected] against order no: OGA[protected] on 29/05/09 for which.I had paid Rs. 2, 996/- on 12/05/09.

Pls find attached herewith is my ICICI Credit card statement which shows that Rs. 2, 996/- were charged to me twice on 11/05.0 and 12/05/09.

Out of this I confirm the receipt of material for payment made on 11/05/09 .But for the payment made on 12/05/09, I have received only 1 Nos of Benetton Watch and 1 Nos of Benetton Sunglasses where as I have paid for 2 Nos each .

Also the surprising thing is your invoice ( Copy Attached) mentions 2 Nos each and the Box contained only 1 Nos each. Even the box was not tampered or damaged any way.

When contacted the call center, I am always informed that there is a short shipment from their side and will be despatched in a weeks time .But this is only a story and also I have not received any feedback inspite of several emails to [protected]@indiatodaybookclub.com .

Request for your valuable intervention and support to resolve this issue.

Thanks and Regards

Mahesh M.Karande

Dear Sir,

I have spoken to customer care for holiday voucher, asked to get from the website but it seems very difficult for me.Please do the needful.
ITBC0936743
invoice no:0RA[protected]TS
Order No: OGK[protected]


Regards,
Vikas kumar

I purchase Reebok wallet+key chain etc Invoice no 0RA[protected] dt 19.05.09 membership no ITBC[protected] . also receive Unique Member to claim the special offer Number.But i enter the Correct no & email Address. What Ans. Is Incorrect Unique No. offer for 60 days only. Pl solve my Problem. & reply me

Vinod Rayat
[protected]

Dear Sir,

I have purchased few item through my credit card, i was supposed to get the free Holiday voucher along with the products.

I have recieved the tha watch but still waiting for my holiday voucher.

Please do the needful

My ITBC096743
Invoice No; 0RA[protected]TS,
Contact No:[protected],
[protected]
--
With Regards,
Vikas Kumar

NO IT HAS NOT BEEN SOLVED