[Resolved]  India Today Book Club - Music System — Non-refund of my money

Address:

Ranchi, Jharkhand

I had booked a music system with India Today Book Club vide Booking ID[protected] and paid an amount of Rs. 7598/- by credit card on 31.01.2010. My SBI Card Statement showed that the amount was remitted to Living Media India Ltd. (ITBC), New Delhi.

Before the consignment was despatched by ITBC to my address, I felt that I did not require the item for some reasons and I requested/pleaded ITBC people to cancel the above booking and refund the entire money to me since the item was not yet despatched. ITBC people (Shri Manoj Pant and other people) told me that it was not possible for them to cancel the booking as per their policy and they will have to despatch the consignment to my address. I can refuse the consignment upon its arrival at my address. After return of the above consignment to ITBC, they told me that they wouldl make arrangment to refund the amount to my account.

The consignment was sent to me as per following details:

Shipment No. [protected] dated 22.03.2010 of Aramex courier
Shipper Ref.: ORA[protected]TS

Since Aramex do not have a a branch at Ranchi, they made the arrangement to deliver the consignment through some other courier at Ranchi,i.e. Daylight Services (as conveyed to me later), which was unknown and unreliable courier. As advised to me by ITBC people, I refused the above consignment upon arrival at my address. However, to my bad luck, I noted from the Aramex website that the above consignment was delivered to somebody else under my name, which meant that the courier boy had knowingly delivered the above consignment to some other person. Thus, the above consignment was never returned to ITBC and ultimately I was not given any refund. I lost the entire money. I took up the matter with ITBC people and Aramex courier several times. I was assured that they are taking action and my money would be refunded to me at the earliest but nothing has happened till date.

I put the entire blame for my loss on ITBC since they never agreed to my request for refund of money before despatch of consignment. ITBC also sent the items through some unreliable local courier at Ranchi.

I consider that this is a usual practice of ITBC of cheating people living at a far-away cities like Ranchi and they go scot free. This is a criminal offence and calls for suitable punitive action against the people in the helm of affairs at ITBC.

I need a prompt justice in the matter.

A.K. Sinha, B/333, Ashok Nagar, Ranchi