[Resolved]  IndiaCakes.com — Didn't get refund from india cakes.com pvt ltd

Address:	Ghaziabad, Uttar Pradesh
Website:	indiacakes.com

Hi Sir/ Madam

I placed an order on 20th May 2013 in indiacakes.com for Bharuch. I ordered half kg cake with flowers to Bharuch with delivery date I mentioned was 21st May 2013. But I received a mail with two different delivery dates. One was 21st May and other was 22nd May. I got confused and called their customer care on 21st May 2013 for confirmation. They said that the date which is mentioned on their side is 22nd and same will get delivered on 22nd and not prior to that. The customer care executive admitted that the date discrepancy was a technical fault from their side. So I asked them to correct the date to 21st and I want it to be delivered on 21st May itself. He said to drop a mail to [protected]@indiacakes.co.in and did that. They said that the delivery cant be done on 21st. So I ask them to cancel my order. They said we will cancel the order but 50% of amount will only be refunded. I insisted them that the fault was not from my side and I want my complete amount back and they replied saying the order can now be delivered. The time I got to know my order cannot be delivered on 21st I placed a new order to some one else on call and thus asked them to cancel this order. And they said it cannot be cancelled now as they have already sent the guy for delivery. And then there was a long mail chain going on and they end up the conversation saying no refund will be provided to me as the order was cancelled from my side. Cancellation was done due to their fault and they threw full blame on me. That was annoying. Request you to please help me resolving this issue. I have mail chain as proof with me. Complete conversation was done through mail. Please note my order number as INDC#16016.