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[Resolved]  Indiainfoline - 5PAisa.com — 5Paisa.com - how irresponsible a broker can be in India

Hello, 5paisa has forcefully implemented TTADVANCE on all its users and has discontinued the TT5 software, totally ruining the overall business of most of their "TEHNICALLY EDUCATED" stock traders whether they do day trading or delivery based trading..... Now, we traders are forced to use the new TTADVANCE software since December 10th, 2007, which is totally impossible to do... and which is truly not an advanced software but a real worst software, a real slow one.

Since yesterday, I'm completely out of business and can not trader through the TTADVANCE.... I visited the local office of 5paisa and found more than 100 people there fighting with the customer care there and the customer care was just helpless to answer any of their problems.... Customer care just said.... "Sir please be sure everything will be alight by tomorrow.... please be sure...." .... and even they themselves did not know what the company will do by tomorrow....

I believe no one can trade through it... The data gets updated very slowly and the graphs rarely open up.... And when you go to apply moving averages on your graph, you find that the software has been coded in such a way that all moving average graphs will be shown in one common color... so that you can not distinguish between each moving average line....

I believe some headless programer has created this software for the company... lots of bugs and misinformative operations all across the application....

One more joke, if you use the software from behind some proxy, then you can not define the port through which the application should connect to the servers.... You only can define the IP address of the proxy.... And in the HELP, it says you can open any of the 3 ports including 10116, 25000 and 25002 on the proxy PC so that the application can work! Isn't this headless planning for creating an application? A massive hassle to somehow get the required port opened on the proxy PC!

I believe the company SHOULD HAVE beta tested the application in the phase-1 before forcefully launching it for all its clients... Without knowing how its functioning, how come they implemented it for all clients.... I'm sure they would have registered losses worth millions in a single day due to people unable to operate the software and their software and their servers not able to cater to all customers....

I ask.... aren't these Brokers being regulated by SEBI? Can these brokers force their user traders to switch over to another application without any prior written signed approval from each user that they have successfully switched over to the new application and now they can comfortably trade through the new application!? We have not been provided any training or help in order to set up our softwares on our systems and use the same for real successful trading..... How come and how can a non technical person or even a computer guru person can successfuly switch over to a totally inefficient TTADVANCE applicaiton in a matter of a few days email intimation and no personal customer support?

I ask..... Do not these brokers need a SEBI approval for implementing such a drastic change in their operations? In such a scenario, who is the care taker of the small traders on which this whole stock market makes money?

I put this incident in "highly irresponsible category" and I believe if this was executed in USA by a US company, then the company would have received hundreds of legal notices for lawsuits against the company from its users.... Here in India,,,, anyone can do anything even overnight and no one even questions! India is really great!

Sanjay.
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  31 CommentsShareTweet

Comments

Hi,
Same issue here.
What to do now?
Should I apply for my money being paid back to me and leave 5paisa finally?
They have less educated people as customer care.
Please help!!
The group share is rising fast but it is not worth of 10 rs.Same is with other houses. i have submitted application to Motilal Oswal 25 days back but still they have not opened account. Why this sector is rising i donot know with this service they are worse than our local broker.
The punch line of this company is
"Sir please be sure everything will be alight by tomorrow.... please be sure..." and their tomorrow will never come
i want TT Advance Software
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i want to watch market
Dear sir/madam

Iam sathish kumar for client of india infoline and i search trader
terminal software. How to download this software...please help me
and also one small help... i have google adsence account for one
month and iam unable to display google ads to my blogspot always
display sample ad how to apply google ads to my blog ( google help
not help me ) Please Help To Me ...
Thank you
sathish kumar
india infoline ltd is notorious for comitting these type of illegal things .i had bitter experience with them and fighting with them for the past two years. the best thing is not to trade through them in the best intrest of your money.
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i want TT Advance Software
I WANT TO DOWNLOAD TTADVANCE.
my trading account is wrong . plz recheck

regarding buying of jindalsteel share=50share
spelling mistakes in address. (1)H.NO IS CORRECT NOT HPO (2)YELLANDU IS CORRECT NOT YELLENDY. PLEASE RECTIFY THE TWO MISTACKES
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am not able to login into my TT advance terminal, it says it is been disabled and login from browser.
how do i login into terminal.
On friday 21/11/08, when the market was on peak, there was no confirmation for the order placed.system displayed the orders like this `sent to iifl`.once again from 2.30 pm onwards oreder placed was dislaying `sent to iifl`.there was no confirmation in the net position.Now let you tell me how one can work with you.Your custmor care in Kanpur never cares that what is wrong there with the customer.
I became the member of your 5 paise .com 10 days back with repeated reminders to your customer care there is no response I am very fed up of your indiainfoline.I am still waiting for my password because I have paid money of my hard earning.dont delay.My cellno-+91-[protected].
the software dotnet cant be downloaded .Really waste of time.EVen company officer cant help
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I HAVE OPENED AN ACCOUNT IN COCHIN BRANCH, LAST TWO YEARS I AM TRYING TO TRANSFER THIS ACCOUNT TO VISAKHAPATNAM AND COMPANY IS NOT DOING SO I THINK NOW I HAVE TO GO TO CONSUMER COURT.
plz contact ur RM to download the software and u have to pay min of 500 pm as brokerage or they will cancel ur ac from ttad
Hey, I want to download the TT Advance software What should i do? I forgot the link through i downloaded it previously. Pls Help me by sending that link to my E-mail. Thank u...
hjiutr]pik7h7y
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