[Resolved]  Indian Air Force — Anomalous deduction of money

1. I would like to state that I have a saving account with Shahibaug branch, Ahmedabad, Gujarat. My account no is[protected].

2. On 20 Oct 2008, I observed that Rs 12107.90 have been deducted from my account. On visiting the Branch on 21 Oct I was informed by Mr Sandeep, an employee, that this money has been reserved against a credit card no [protected]. On further query from your credit card department at SAKAR- I, Ashram Road, Ahmedabad on same day I was informed that this credit card belongs to Bangalore.

3. I had availed this credit card in Bangalore in 2005. I was assured of no periodical charges and nil interest’s rate. I utilized this card in Hyderabad on 30 July 2005 for a purchase worth Rs 4773. I was not provided with the bills for the same. However to be on the safe side I had made the payment via a cheque no. 668411, SBI bank (account no [protected]) Bangalore. Money was deducted from my account on 31 Aug 2005. Copy of SBI passbook has been attached herewith. I had closed my credit card facilities in 2005. ICICI employee had visited my residence then and I was informed that there is nil balance pending against my credit card. I had torn my Credit card and handed it over to the same employee. Since than I have never received any bills.

4. On 22 Oct 2008 I was informed by your employee in call center, named Mr Balaji from Hyderabad that my request has been registered and SR no is 83660956. I was further assured that I would receive a call within 07 days but unfortunately there has been no response till 02 Nov 08.

5. These events have resulted in a lot of mental agony apart from loss of precious time of a Defense Officer of the country. I have been associated with ICICI bank for last 03 years and view your bank in high regards. This kind of behavior is not expected from a reputed bank like yours. Kindly look into the matter and arrange for refund of money as soon as possible. Thanking You.