Indian Railway — Poor service

Railway publicises day in and day out that 139 is all purpose customer care number and all information will be available from all party of the country. However, I have have tried this number twice and on both occasions, I did not get a desired information and I was asked to contact the railway station.

The first instance was that I wanted to known the running status of a particular train and when it is likely to reach Vadodara. The answer was to contact the Railway Station.

The second instance when I was trying to book a ticket through internet (Train No.6312-Trivandrum-Bikaner-on 28-Mar-09) I was getting a message that 'reservation suspended'. On checking the same with 139 he also confirms that the reservation is suspended, but unable to tell the reason and when will it resume. Here also I was asked to contact the Railway Station.

Added to the woes of the general pubic is that, subsequent to commissioning of 139, the local railway station helpline number which used to be 131 is discontinued with the result that the travelling public has to reach the railway station to find out any late running of trains!!

Will this be brought to the notice of authorities?
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Dear Sir,

We had travelled on last 8th marcht 2011 in your indore pune express the contion in the sleeper class was sooo worst we are suffer from food poisoing after that .
As in that compartment there is lots of rats and cockroches .Any Body either they had purchase the local class ticket they came to sleeper class and ocuppy
our seat and fight the they had the reservation .Please Check and do some thing for the safety of sleeper class people.



Thanks And Best Regards
Nisha
Dear sir
main indore (m.p.) mein rahata hoon main jab bhi kisi ko station lene ya chodne jata hoon to mujhe yeh dekhkar badi sharm mahsoos hoti hai ki mere itne bade shahar ke railway station par had
se jyada gadgi rahti hai or to or railway line par latriene tak padi rahti hai jise dekhkar hamare yaha aane
wale mahman dubara indore na aane ki baat tak kahte hai.
main kucch din pahle indore se raat 11;45pm ki train se bhopal ja raha tha mujhe S-2 ki ek barth mili thi
jis ki durdasha is baat se lagai ja sakti thi ki woh kitni saaf rahi hogi jiski diwaron par cchote cchote cocroche chal rahe the or seat puri hil rahi thi hamare vishva ke sabse bada mana jane wala rail network kis haal main hain yeh dekhkar bahut dukh hota hai.
krapa karke is or thoda dyan de.

dhanyawad indian

India Railway — bad service

Hello Sir /Madam,

I am fed up with the central railway's services.kalyan station is surrounded by no. of problems.No proper toilet facility ,unhealthy food stalls , local- express train's passengers mixed crowd ,AND from last four year no additional Kalyan Local train in morning session .I would request you to please Look in to the following issues:

1)ADDITIONAL TRAIN NEEDED BETWEEN 9.30AM TO 10.15AM.
2)TOTALLY SEPARATE PLATFORM TO EXPRESS PASSENGERS.
3)SEPARATE ENTRY FOR EXPRESS TRAIN PASSANGERS.
4)PENALTY IF EXPRESS PASSANGERS COME TO LOCAL TRAIN AREA.
5)APPOINT RAILWAY STAFF TO MAINTAIN DESICIPLINE IN PLATFORM AREA.

Thank You,
Trupti
[protected]
dear sir,
me traveled in hubli to banglore past passanger on 20/5/2011 @ 8.45 pm . staff working in ticket counter not working properly me asked him to give properly for thathe start scolding me in counter in worust laungage and giving dhamki to me then me went to give complant on him to station superident but he also support him start to blame me and depart and they said we cant give survice ur money . finaly they not given complaint book to fill. so pls instruct them to behave properly with passanger
railway dwara driver (ALP) ka job ka form nikala gaya hai. mera exam 3 aug ko khatam hua hai. agr board 1 month form ka date badha de to sabhi new iti exam dene wale isme baith payenge. bihar ke mukhyamantri dwara 45 dino me har exam result nikalne ke liye kaha gaya hai. agar board bhi hamari madad kre to ham log bhi exam me baith payenge..
so, please form reciving ka date badha de. ...
To,
Indian Railway,
Cleaning and poor maintenance, rats and cocroches in the coaches


Sir,

We were travelling by Haripriya Express on 5th Jan.2012 from Tirupati to Kolhapur AC- Coach A-1 seat no. 37 to 40 . We found very horrible condition of AC coaches. These coaches were full of cocroches and many rats..!!! These insects were in toilets also...!!!

It is really very horrible and serious matter for an Indian Railway...It is Indian Railway's responsibilities and duty to keep clean and clear the harmful insects .

Hope my complaint will be taken seriously.


Mrs. lata.kulkarni
Dear Sir,

Now a days irctc.co.in is so slow in the morning 8-9am. Than I am not even able to open the website page.
It is impossible to book the tatkal tickets. Because by the time website starts opening, It is already waiting list.
So probably only for the benefits of agents, the website is intentionally blocked by the railway people.
It is not strange to beleive this being a part of this pitiable and cursed country of corrupt people.

I dont have much hope but still if possible improve the online booking procedure.

Regards,
Gurpreet Singh
yatrio ka nikale tel--ye he bhartiy rail
I have very bad expereince of Indian railway iwas travelling from Basti to Lokmanya Tilak Terminus in Kushinagar Express Train no 11016. I was in S9 coach I was wondering that i was in sleeper coach or unreserved coach there were passenger in train but more than that there was a lot of local vendor in train they really harrass But train pantry vendor also harass very much but more than that there was no water in toilet in S8 S9 S10....more coaches i tried a lot to get complaint book but every one sent me on other department but on itarsi station i talked to Station Supritendent but he also fooled me i was in hurry train left station but what about passenger for what reason railway i s charging us to get harrased in long journey after all eunch also take money forcibily from passenger and if you dont pay they do vulgur acts in front of your family are we developing nation please try Explain me Railway Authority and Railway Minister this not new thing this regular activity daily ther food offered by pantry service is filty they are health hazardous they charge Rs 15 for mineral water ,Rs 5 for tea which cant be drink,Rs 15 for mango sip why we should pay more have passengers had done crime by travelling in Indian Railway .please please do some thing.Cant railway Be Facelifted

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