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[Resolved]  Indian Railway — misbehaviour by booking clerk with passengers

Dear Sir,
Good Morning,
I am an advocate practicing at Distt. Court, Sonepat. Today on 18-01-09 morning 0620 hrs I gone to Sonepat Railway station to see off my friend. when we reached to booking window towards westren side of the station, there was a long que of passengers waiting for booking clerk to open the booking window. all these passengers were in que for taking tickets for a local train from sonepat to Dehli departure time of the train was 0645 Hrs. the booking clerk did not open the window for issuing tickets despite of requests from passengers. When one of the passenger asked the booking clerk that why he is not opening the window, the booking clerk shouted on him saying that he will open the tickets after 10 minutes. the passengers requested that they would miss the train in that case. the booking clerk again shouted that it is them whose train will be missed and he started altercating with the passengers in place of opening the booking. he used very abusive language to the passengers and even threatened them to hit with a bat he was having in his cabin. Lastly after few minutes when all the passengers started shouting the booking clerk opened the ticket window. I was shocked with the behaviour of the booking clerk. Due to his adament behaviour more than 15 passengers had to travel without ticket as meanwhile the train was about to depart. the booking clerk by his behaviour not only spoiled the image of Indain Railways but has also caused loss to railway and has also forced the passengers to travel without ticket. Please take appropriate action against the booking clerk so that he can be restrained from causing further damages to the railway and the public. Thanking you.
Complaint marked as Resolved Aug 14, 2020
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    Indian Railways
    Customer Care Service
    Customer satisfaction rating
    27%
    Complaints
    5647
    Pending
    0
    Resolved
    1552
    Indian Railways Phone
    +91 11 2338 1213
    Indian Railways Address
    Rail Bhawan, Raisina Road, DL, India, New Delhi, Delhi, India - 110001
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