[Resolved]  Indian Railways — Bad coach condition

Would like to bring to your notice about a health issue we faced after travelling in Kanyakumari- Bangalore Express (16525). My daughter had severe skin infection due to an insect bite from the train. This has happened twice, once 4 weeks before due to bed bug bite and last week due to some poisonous insect bite. This time it was so severe that she ran through high temperature and had swollen wrists and legs. Both the time we traveled in second AC and I am wondering what will be the case with the general coaches. We are paying a good amount for second AC reservation and this is not the quality we would expect out of it. The coaches are very dirty and we often see rats running around. Also, every year, a huge amount is cut from my salary in the name of income tax. What is the purpose of me paying tax if Govt cant provide us good public transport facility. All we ask is quality faclity, not some hi-fi stuff.
Was this information helpful?
No (0)
Yes (1)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Indian Railways — Worst Condition of compartment

Sir, I travelled by Train No. 5959 Kamrup Express from Howrah to New Jalpaiguri on 21.09.08. I travelled in AC 3 Tier in B2 compartment and the coach no. was 03113. At once when I entered in the toilet I felt why I booked in AC 3 Tier because the toilets of the Sleeper class was better. Also the the Staff of the did not switch ON the AC until the train started from Howrah. The coach provided was really a older one because the coach was not infested for a long time. Lot many cockroaches were found in the compartment. Along with us two foreign passengers travelled. Infact they were laughing at the condition of the coach and the toilet. If this kind of service we provide for the guests it will be a shame on our part. Kindly look into the matter to improve the situation.

Indian Railways — condition of coach

i was traveling on 16/dec night by jammu mail in coach no s1 & condition of coach was bad .my seat no was 24.tube light can;t get off it was direct.overall condition of coach was bad even windows can;t be closed in winter.no water in wash room.this is what we hd paid for reservation of ticket.
Sir,

1. I am traveling regularly from Ernakulam Jn to Kanhangad (Kerala) in Malabar Express and Maveli Express. Recently I have travelled with my family from Ernakulam Jn to Kanhangad by Maveli Exp(Train No 6604) on 25 December 09 (Ticket No[protected] and came back by Maveli Exp (train No 6603) on 29 Dec 09 (Ticket No[protected].

2. During my journey (To and fro), I have seen that cockroaches and rats are frequently playing in my com compartments S6 (while onward journey) and S3 (while return journey). Some of the cockroaches are also bitten me due to which my full nights was sleepless. Some lights are put on during the entire night. Nobody knows as how to switch off it and where the switch is placed.

3. I am very sorry to inform you that passengers are traveling in trains in such a bad conditions and the concerned railway authorities are not bothered to look into the matter.

4. When the passengers are paying proper fare, they are entitled proper hygiene and sanitation inside the compartments. The concerned authorities may please be instructed to look into the matter and take remedial steps immediately.

With Regards,

T Narayanan Nair
Ernakulam
Mob No : [protected]
Email : [protected]@gmail.com

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Indian Railways
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    6269
    Pending
    0
    Resolved
    1580
    Indian Railways Phone
    +91 11 2338 1213
    Indian Railways Address
    Rail Bhawan, Raisina Road, DL, India, New Delhi, Delhi, India - 110001
    View all Indian Railways contact information