Indian Railways — Non availability of the Complaints Book to register the Complaint

PRN No, [protected], Train No. 4212(Intercity Express), Journey Dt 07/03/2009 Class- AC CC (Coach C1 & Berth No 11)

On 07/03, I was travelling from Asaoti to Agra by 4212 - Intercity Express in AC CC Compartment.

The coach was very duty, bad smell around the coach and it was so awful, which can not expressed. The chairs were very old, with broken condition and were in very bad shape

I expressed my concern about the filthy condition of the compartment to Mr. Rajpal Singh, the Dy CIT /NCR, who had come to check the ticket. I wanted the Complain Register to register the issues. Mr. Singh said he would be coming back to me, once the check all the tickets of other passenger.

Since he did not appear at all, hence I went in searching of him and found him in one of the Coupe of the 1st Class compartment, which was next to Chair Car compartment.

When I asked of the Complain book, he could not provide the same as it was not available.

He said he would forward my complain to the concern department for the needful action and noted down in the reservation chart.

I had no other option than returned back to my seat with high frustration. These coach does not have a Laptop/Mobile charging point.

Was I charged full fare to travel in such condition.

There were 3 foreigners travelling in the same C1 compartment and what impression they would be carrying on the Indian Railways.

Looking forward to hear from you,

Sanjeev Kumar Padhee
503, Bhakti Residenacy
Plot-6, Sector-11, Sanpada
Navi Mumabi - 400705
Cell :[protected]
E-Mail id : padhee.[protected]@gmail.com
Date : 10/03/2009