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[Resolved]  Indian Railways — Incorrect Train Running Status

We were a group of 12 people had a ticket for train 0124 Madgaon CST SUP SP train.Its scheduled Departure from Ratnagiri was 10:20 PM. When we checked this Website trainenquiry.com at 9:00 PM, it said the train is late by 7 Hours. We even checked with 135 Rail enquiry number. They too mentioned the train was late by 7 hours and would come to Ratnagiri Station at 6 AM.

We all were shocked and we all had to reach Mumbai anyhow to attend Offices. We started looking out for alternate options.We even were about to book the tickets for Bus to Mumbai, but luckily, one of our friend reach station to Inquire abt the Train asked the station master who mentioned the train was on time and the delay was not more that 20 mins. We all were so stressed during that timeperiod as to how are we gonna reach back home.

Is this the kind of service Indian Railway(Who is the largest Employer in India) Provides ? Message to Railways !!

"Please stop making these websites and open customer cares who give us wrong information. We dont need wrong information. We would be happy with no Information. We need an Explanation as to why this error occured in your system"

PNR - [protected] and [protected]
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Aug 14, 2020
Complaint marked as Resolved 
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ON CHECK THAT ONLINE STATUS FOR TRAIN NO. 2942 FOR[protected]
IT SHOWED THAT TRAIN IS LATE & WILL REACH SAWAI MADHOPUR WITH DELAY OF MORE THAN SEVEN HOURS ( AS PER UPDATE AT 20:10 ON[protected]

IT IS ALSO SHOWING THAT TRAIN IS DELAYED BY 04 HOURS & WILL REACH KOTA WITH SUCH DELAY.( AS PER UPDATE AT 20:10 ON[protected]

THE TIME TAKEN BETWEEN SAWAI MADHOPUR & KOTA BY A TRAIN IS ABOUT 1 HOUR.

NOW SHOULD WE RELY ON THE INFORMATION PROVIDED ON COMPUTER ? WHICH INFORMATION IS CORRECT ?
Train no 12833 Ahmedabad howrah express is said to arrived at final destination howrah at 1:45 pm on 18th nov 2018, where as it hasnt reached the station yet at 2:30 pm.

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    Indian Railways
    Customer Care Service
    Customer satisfaction rating
    27%
    Complaints
    5648
    Pending
    0
    Resolved
    1552
    Indian Railways Phone
    +91 11 2338 1213
    Indian Railways Address
    Rail Bhawan, Raisina Road, DL, India, New Delhi, Delhi, India - 110001
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